Ubuntu 19.04 Desktop:mouseover preview of option in firefox and mozilla not legible

[Stephen Waines]

Hello,
I noticed on the gui when you hover your mouse over an option in thunderbird or mozilla, i is not legible.

-Steve
---
ProblemType: Bug
AddonCompatCheckDisabled: False
ApportVersion: 2.20.10-0ubuntu23
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: steve 2021 F.... pulseaudio
 /dev/snd/controlC0: steve 2021 F.... pulseaudio
 /dev/snd/controlC1: steve 2021 F.... pulseaudio
BuildID: 20190329023558
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.04
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2018-10-25 (159 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
IpRoute:
 default via 192.168.2.1 dev enp2s0 proto dhcp metric 100
 169.254.0.0/16 dev enp2s0 scope link metric 1000
 192.168.2.0/24 dev enp2s0 proto kernel scope link src 192.168.2.11 metric 100
Locales: extensions.sqlite corrupt or missing
Package: thunderbird
PackageArchitecture: amd64
Plugins: Shockwave Flash - /usr/lib/browser-plugin-freshplayer-pepperflash/libfreshwrapper-flashplayer.so (browser-plugin-freshplayer-pepperflash)
PrefSources: prefs.js
ProcVersionSignature: Ubuntu 5.0.0-8.9-generic 5.0.1
Profiles: Profile0 (Default) - LastVersion=66.0.2/20190329023558 (In use)
RelatedPackageVersions: browser-plugin-freshplayer-pepperflash 0.3.9-0ubuntu4
RunningIncompatibleAddons: False
Tags: disco
Themes: extensions.sqlite corrupt or missing
Uname: Linux 5.0.0-8-generic x86_64
UpgradeStatus: Upgraded to disco on 2019-03-07 (26 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/17/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0906
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: M5A97 R2.0
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0906:bd09/17/2012:svnTobefilledbyO.E.M.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnASUSTeKCOMPUTERINC.:rnM5A97R2.0:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: To be filled by O.E.M.
dmi.product.sku: SKU
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: To be filled by O.E.M.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1821552/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Stephen Waines (stevinski)]

I see it happens in thunderbird too.

On 2019-03-25 5:15 p.m., Brian Murray wrote:
> ** Package changed: ubuntu => firefox (Ubuntu)
>

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Olivier Tilloy (osomon)]

Thank you for the report Stephen.
Can you please run the following command in a terminal, this will attach additional debugging information to the bug report?

    apport-collect 1821552

[Stephen Waines (stevinski)]

apport information

[Stephen Waines (stevinski)]

apport information

[Stephen Waines (stevinski)]

apport information

[Stephen Waines (stevinski)]

apport information

[Stephen Waines (stevinski)]

apport information

[Stephen Waines (stevinski)]

apport information

[Stephen Waines (stevinski)]

apport information

[Stephen Waines (stevinski)]

apport information

[Stephen Waines (stevinski)]

apport information

[Stephen Waines (stevinski)]

apport information

[Stephen Waines (stevinski)]

Hi,

I ran the cmd

authorized my accout and sent in the report to you.

On 2019-04-02 4:52 p.m., Olivier Tilloy wrote:
> Thank you for the report Stephen.
> Can you please run the following command in a terminal, this will attach additional debugging information to the bug report?
>
> apport-collect 1821552
>
> ** Changed in: firefox (Ubuntu)
> Status: Confirmed => Incomplete
>
> ** Changed in: thunderbird (Ubuntu)
> Status: Confirmed => Incomplete
>

[Olivier Tilloy (osomon)]

This might be a duplicate of bug #1822075.
Can you make sure to install all the latest updates, including the one for xserver-xorg-video-ati, and test whether that resolves the issue? (you may need to restart your computer for the updated driver to be in use)

[Stephen Waines (stevinski)]

Hi Oliver
Yes I have been updating my system every single day for the past 3 weeks.
The problem has still persisted..

I don't know how to install xorg server

On April 3, 2019 4:46:27 AM Olivier Tilloy <email address hidden>
wrote:

> This might be a duplicate of bug #1822075.
> Can you make sure to install all the latest updates, including the one for
> xserver-xorg-video-ati, and test whether that resolves the issue? (you may
> need to restart your computer for the updated driver to be in use)
>
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1821552
>
>
> Title:
> Ubuntu 19.04 Desktop:mouseover preview of option in firefox and
> mozilla not legible
>
>
> Status in firefox package in Ubuntu:
> Incomplete
> Status in thunderbird package in Ubuntu:
> Incomplete
>
>
> Bug description:
> Hello,
> I noticed on the gui when you hover your mouse over an option in
> thunderbird or mozilla, i is not legible.
>
>
> -Steve
> ---
> ProblemType: Bug
> AddonCompatCheckDisabled: False
> ApportVersion: 2.20.10-0ubuntu23
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC2: steve 2021 F.... pulseaudio
> /dev/snd/controlC0: steve 2021 F.... pulseaudio
> /dev/snd/controlC1: steve 2021 F.... pulseaudio
> BuildID: 20190329023558
> Channel: Unavailable
> CurrentDesktop: ubuntu:GNOME
> DistroRelease: Ubuntu 19.04
> Extensions: extensions.sqlite corrupt or missing
> ForcedLayersAccel: False
> IfupdownConfig:
> # interfaces(5) file used by ifup(8) and ifdown(8)
> auto lo
> iface lo inet loopback
> IncompatibleExtensions: Unavailable (corrupt or non-existant
> compatibility.ini or extensions.sqlite)
> InstallationDate: Installed on 2018-10-25 (159 days ago)
> InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64
> (20181017.3)
> IpRoute:
> default via 192.168.2.1 dev enp2s0 proto dhcp metric 100
> 169.254.0.0/16 dev enp2s0 scope link metric 1000
> 192.168.2.0/24 dev enp2s0 proto kernel scope link src 192.168.2.11 metric 100
> Locales: extensions.sqlite corrupt or missing
> Package: thunderbird
> PackageArchitecture: amd64
> Plugins: Shockwave Flash -
> /usr/lib/browser-plugin-freshplayer-pepperflash/libfreshwrapper-flashplayer.so
> (browser-plugin-freshplayer-pepperflash)
> PrefSources: prefs.js
> ProcVersionSignature: Ubuntu 5.0.0-8.9-generic 5.0.1
> Profiles: Profile0 (Default) - LastVersion=66.0.2/20190329023558 (In use)
> RelatedPackageVersions: browser-plugin-freshplayer-pepperflash 0.3.9-0ubuntu4
> RunningIncompatibleAddons: False
> Tags: disco
> Themes: extensions.sqlite corrupt or missing
> Uname: Linux 5.0.0-8-generic x86_64
> UpgradeStatus: Upgraded to disco on 2019-03-07 (26 days ago)
> UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
> _MarkForUpload: True
> dmi.bios.date: 09/17/2012
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: 0906
> dmi.board.asset.tag: To be filled by O.E.M.
> dmi.board.name: M5A97 R2.0
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: Rev 1.xx
> dmi.cha...

[Olivier Tilloy (osomon)]

Can you run the following command in a terminal, and paste here the output?

    apt policy xserver-xorg-video-ati

Also, can you attach a screenshot demonstrating the problem?

Thanks!

[Stephen Waines (stevinski)]

Will do,

Seems to have fixed itself on my laptop , but will run this on my tower
pc later on.

On 2019-04-03 11:32 a.m., Olivier Tilloy wrote:
> Can you run the following command in a terminal, and paste here the
> output?
>
> apt policy xserver-xorg-video-ati
>
> Also, can you attach a screenshot demonstrating the problem?
>
> Thanks!
>

[Stephen Waines (stevinski)]

Hello,

The problem seems to have rectified itself. I run updates frequently.

I ran your cmd, my output is as follows:

steve@Desktop-pc:~$ apt policy xserver-xorg-video-ati
xserver-xorg-video-ati:
   Installed: 1:19.0.1-0ubuntu1
   Candidate: 1:19.0.1-0ubuntu1
   Version table:
  *** 1:19.0.1-0ubuntu1 500
         500 http://ca.archive.ubuntu.com/ubuntu disco/main amd64 Packages
         100 /var/lib/dpkg/status

On 2019-04-03 11:32 a.m., Olivier Tilloy wrote:
> apt policy xserver-xorg-video-ati

[Olivier Tilloy (osomon)]

Thanks Stephen! Based on your feedback, I'm marking this as a duplicate of bug #1822075.