[ASRock FM2A75M-DGS] No sound at all

[nicola]

he problem occurs even on live xubuntu 18.04 17.10 16.04 even modifying alsa-base in options snd-hda-intel model=auto or options snd-hda-intel model=asrock-mobo or options snd-hda-intel model=generic.; all on board audio port are shown as unplugged. Thus HDMI of the Nvidia GTX 1050ti seems to work perfectly when I connected to TV HDMI input (but could not steal TV 4 ever)
https://forum.ubuntuusers.de/topic/alc662-kein-ton-von-asrock-fm2a75m-dgs/2/#post-9058858
https://streamable.com/5j96k

BIOS setting in the video above

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18
Uname: Linux 4.15.0-46-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: hp 1577 F.... pulseaudio
 /dev/snd/controlC0: hp 1577 F.... pulseaudio
CurrentDesktop: XFCE
Date: Wed Mar 20 15:42:37 2019
InstallationDate: Installed on 2016-09-07 (923 days ago)
InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=it
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
Symptom_Card: Audio interno - HD-Audio Generic
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: hp 1577 F.... pulseaudio
 /dev/snd/controlC0: hp 1577 F.... pulseaudio
 /dev/snd/seq: timidity 1083 F.... timidity
Symptom_Jack: Green Line Out, Rear
Symptom_Type: No sound at all
Title: [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/01/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P2.70
dmi.board.name: FM2A75M-DGS
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.70:bd12/01/2016:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnFM2A75M-DGS:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To Be Filled By O.E.M.
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.
modified.conffile..etc.modprobe.d.alsa-base.conf:
 #options snd-hda-intel model=3stack-6ch
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2019-03-19T20:25:47.409210

[nicola (nlona)]

with nvidia gtx 1050ti with hdmi

[Daniel van Vugt (vanvugt)]

It looks like this might be a case of bug 1793640.

Please uninstall timidity and timidity-related packages, then tell us if the problem persists.

[nicola (nlona)]

 No I removed timidity, restart the computer, enabled headphone mm in alsamixer, but cannot head any sound and alsactl monitor does not output anyrhing. I recently updated kernel ti 4.15 also posting a new bug with same problem.
    Il giovedì 21 marzo 2019, 03:20:46 CET, Daniel van Vugt <email address hidden> ha scritto:

 It looks like this might be a case of bug 1793640.

Please uninstall timidity and timidity-related packages, then tell us if
the problem persists.

** Changed in: alsa-driver (Ubuntu)
      Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1821022

Title:
  [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No
  sound at all

Status in alsa-driver package in Ubuntu:
  Incomplete

Bug description:
  he problem occurs even on live xubuntu 18.04 17.10 16.04 even modifying alsa-base in options snd-hda-intel model=auto or options snd-hda-intel model=asrock-mobo or options snd-hda-intel model=generic.; all on board audio port are shown as unplugged. Thus HDMI of the Nvidia GTX 1050ti seems to work perfectly when I connected to TV HDMI input (but could not steal TV 4 ever)
  https://forum.ubuntuusers.de/topic/alc662-kein-ton-von-asrock-fm2a75m-dgs/2/#post-9058858
  https://streamable.com/5j96k

  BIOS setting in the video above

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18
  Uname: Linux 4.15.0-46-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.9-0ubuntu7.6
  Architecture: amd64
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC1:  hp        1577 F.... pulseaudio
  /dev/snd/controlC0:  hp        1577 F.... pulseaudio
  CurrentDesktop: XFCE
  Date: Wed Mar 20 15:42:37 2019
  InstallationDate: Installed on 2016-09-07 (923 days ago)
  InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  PackageArchitecture: all
  ProcEnviron:
  LANGUAGE=it
  PATH=(custom, no user)
  XDG_RUNTIME_DIR=<set>
  LANG=it_IT.UTF-8
  SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
  Symptom_Card: Audio interno - HD-Audio Generic
  Symptom_DevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC1:  hp        1577 F.... pulseaudio
  /dev/snd/controlC0:  hp        1577 F.... pulseaudio
  /dev/snd/seq:        timidity  1083 F.... timidity
  Symptom_Jack: Green Line Out, Rear
  Symptom_Type: No sound at all
  Title: [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/01/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P2.70
  dmi.board.name: FM2A75M-DGS
  dmi.board.vendor: ASRock
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.70:bd12/01/2016:svnToBeFill...

[Daniel van Vugt (vanvugt)]

Can you please run:

  dpkg -l > allpackages.txt

and then attach 'allpackages.txt'?

[nicola (nlona)]

 Here some logs

hp@hp-desktop:~$ sudo apt remove timidity
Lettura elenco dei pacchetti... Fatto
Generazione albero delle dipendenze
Lettura informazioni sullo stato... Fatto
Il pacchetto "timidity" non è installato e quindi non è stato rimosso
0 aggiornati, 0 installati, 0 da rimuovere e 5 non aggiornati.

those updates are firefox related

    Il lunedì 25 marzo 2019, 02:40:52 CET, Daniel van Vugt <email address hidden> ha scritto:

 Can you please run:

  dpkg -l > allpackages.txt

and then attach 'allpackages.txt'?

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1821022

Title:
  [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No
  sound at all

Status in alsa-driver package in Ubuntu:
  Incomplete

Bug description:
  he problem occurs even on live xubuntu 18.04 17.10 16.04 even modifying alsa-base in options snd-hda-intel model=auto or options snd-hda-intel model=asrock-mobo or options snd-hda-intel model=generic.; all on board audio port are shown as unplugged. Thus HDMI of the Nvidia GTX 1050ti seems to work perfectly when I connected to TV HDMI input (but could not steal TV 4 ever)
  https://forum.ubuntuusers.de/topic/alc662-kein-ton-von-asrock-fm2a75m-dgs/2/#post-9058858
  https://streamable.com/5j96k

  BIOS setting in the video above

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18
  Uname: Linux 4.15.0-46-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.9-0ubuntu7.6
  Architecture: amd64
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC1:  hp        1577 F.... pulseaudio
  /dev/snd/controlC0:  hp        1577 F.... pulseaudio
  CurrentDesktop: XFCE
  Date: Wed Mar 20 15:42:37 2019
  InstallationDate: Installed on 2016-09-07 (923 days ago)
  InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  PackageArchitecture: all
  ProcEnviron:
  LANGUAGE=it
  PATH=(custom, no user)
  XDG_RUNTIME_DIR=<set>
  LANG=it_IT.UTF-8
  SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
  Symptom_Card: Audio interno - HD-Audio Generic
  Symptom_DevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC1:  hp        1577 F.... pulseaudio
  /dev/snd/controlC0:  hp        1577 F.... pulseaudio
  /dev/snd/seq:        timidity  1083 F.... timidity
  Symptom_Jack: Green Line Out, Rear
  Symptom_Type: No sound at all
  Title: [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/01/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P2.70
  dmi.board.name: FM2A75M-DGS
  dmi.board.vendor: ASRock
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.70:bd12/01/2016:svnToBeFilledByO.E....

[nicola (nlona)]

 Forgot to write that even microphone does not work at all
    Il lunedì 25 marzo 2019, 02:40:52 CET, Daniel van Vugt <email address hidden> ha scritto:

 Can you please run:

  dpkg -l > allpackages.txt

and then attach 'allpackages.txt'?

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1821022

Title:
  [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No
  sound at all

Status in alsa-driver package in Ubuntu:
  Incomplete

Bug description:
  he problem occurs even on live xubuntu 18.04 17.10 16.04 even modifying alsa-base in options snd-hda-intel model=auto or options snd-hda-intel model=asrock-mobo or options snd-hda-intel model=generic.; all on board audio port are shown as unplugged. Thus HDMI of the Nvidia GTX 1050ti seems to work perfectly when I connected to TV HDMI input (but could not steal TV 4 ever)
  https://forum.ubuntuusers.de/topic/alc662-kein-ton-von-asrock-fm2a75m-dgs/2/#post-9058858
  https://streamable.com/5j96k

  BIOS setting in the video above

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18
  Uname: Linux 4.15.0-46-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.9-0ubuntu7.6
  Architecture: amd64
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC1:  hp        1577 F.... pulseaudio
  /dev/snd/controlC0:  hp        1577 F.... pulseaudio
  CurrentDesktop: XFCE
  Date: Wed Mar 20 15:42:37 2019
  InstallationDate: Installed on 2016-09-07 (923 days ago)
  InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  PackageArchitecture: all
  ProcEnviron:
  LANGUAGE=it
  PATH=(custom, no user)
  XDG_RUNTIME_DIR=<set>
  LANG=it_IT.UTF-8
  SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
  Symptom_Card: Audio interno - HD-Audio Generic
  Symptom_DevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC1:  hp        1577 F.... pulseaudio
  /dev/snd/controlC0:  hp        1577 F.... pulseaudio
  /dev/snd/seq:        timidity  1083 F.... timidity
  Symptom_Jack: Green Line Out, Rear
  Symptom_Type: No sound at all
  Title: [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/01/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P2.70
  dmi.board.name: FM2A75M-DGS
  dmi.board.vendor: ASRock
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.70:bd12/01/2016:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnFM2A75M-DGS:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.family: To Be Filled By O.E.M.
  dmi.product.name: To Be Filled By O.E.M.
  dmi.product.version: To Be Filled By O.E.M.
  dmi.sys.vendor: To Be Filled By O.E...

[nicola (nlona)]

 Should I try out One by One all these https://www.kernel.org/doc/html/v4.15/sound/hd-audio/models.html#alc66x-67x-892 options?Or wait for some fix?
    Il lunedì 25 marzo 2019, 02:40:52 CET, Daniel van Vugt <email address hidden> ha scritto:

 Can you please run:

  dpkg -l > allpackages.txt

and then attach 'allpackages.txt'?

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1821022

Title:
  [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No
  sound at all

Status in alsa-driver package in Ubuntu:
  Incomplete

Bug description:
  he problem occurs even on live xubuntu 18.04 17.10 16.04 even modifying alsa-base in options snd-hda-intel model=auto or options snd-hda-intel model=asrock-mobo or options snd-hda-intel model=generic.; all on board audio port are shown as unplugged. Thus HDMI of the Nvidia GTX 1050ti seems to work perfectly when I connected to TV HDMI input (but could not steal TV 4 ever)
  https://forum.ubuntuusers.de/topic/alc662-kein-ton-von-asrock-fm2a75m-dgs/2/#post-9058858
  https://streamable.com/5j96k

  BIOS setting in the video above

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18
  Uname: Linux 4.15.0-46-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.9-0ubuntu7.6
  Architecture: amd64
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC1:  hp        1577 F.... pulseaudio
  /dev/snd/controlC0:  hp        1577 F.... pulseaudio
  CurrentDesktop: XFCE
  Date: Wed Mar 20 15:42:37 2019
  InstallationDate: Installed on 2016-09-07 (923 days ago)
  InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  PackageArchitecture: all
  ProcEnviron:
  LANGUAGE=it
  PATH=(custom, no user)
  XDG_RUNTIME_DIR=<set>
  LANG=it_IT.UTF-8
  SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
  Symptom_Card: Audio interno - HD-Audio Generic
  Symptom_DevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC1:  hp        1577 F.... pulseaudio
  /dev/snd/controlC0:  hp        1577 F.... pulseaudio
  /dev/snd/seq:        timidity  1083 F.... timidity
  Symptom_Jack: Green Line Out, Rear
  Symptom_Type: No sound at all
  Title: [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/01/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P2.70
  dmi.board.name: FM2A75M-DGS
  dmi.board.vendor: ASRock
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.70:bd12/01/2016:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnFM2A75M-DGS:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.family: To Be Filled By O.E.M.
  dmi.product.name: To Be Filled By ...

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1820314, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.