Sound issue, or rather, lack of sound

[Larry Gomez]

Linux Mint 18.3 update Kernel 4.4.0-143-generic up-heaved my Alsa mixer/pulse-audio or something to disable sound, made the mixer and configurations useless and grayed out/inoperable. I have gone through this some time ago and forgotten how to remedy but the next thing, besides what I have tried futilely, will be to rollback the new kernel to its predecessor.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1820687

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Kai-Heng Feng (kaihengfeng)]

Does the sound come back by booting an older kernel?

[Larry Gomez (lrgvanman)]

 I tried launching an earlier kernel, which has worked in the past. It did not this time and so I downloaded Linux Mint 19.1 to run side by side and transfer from its predecessor 18.3 to the newest one and when done will eliminate the elder partition. I have done that before, as well. This one was stubborn. The problem occurred once before in Ubuntu and I updated by clean install that time as well. I find it a bit tedious to state the many terminal commands suggested that I tried. I am still not so technically savvy. I do have a hands on like most around me don't but I am not there yet as far as a guru or wizard.

    On Monday, March 18, 2019, 10:00:46 PM PDT, Kai-Heng Feng <email address hidden> wrote:

 Does the sound come back by booting an older kernel?

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1820687

Title:
  Sound issue, or rather, lack of sound

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Linux Mint 18.3 update Kernel 4.4.0-143-generic up-heaved my Alsa
  mixer/pulse-audio or something to disable sound, made the mixer and
  configurations useless and grayed out/inoperable. I have gone through
  this some time ago and forgotten how to remedy but the next thing,
  besides what I have tried futilely, will be to rollback the new kernel
  to its predecessor.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1820687/+subscriptions

[Kai-Heng Feng (kaihengfeng)]

Does a cold boot help?

[Larry Gomez (lrgvanman)]

 I am not sure I know what a cold boot is but that partition is not gone yet. I can try once I know what it is. This is on an older Dell Dimension 8400 tower. Dual booting with Win 7 and separate drive with Win XP. This machine is what I use as a hobby for some gaming my laptop with dual boot Win 10, Linux Cinnamon 18.3 and Ubuntu Bionic Beaver won't do with ease. Laptop heats now and shuts down. Off topic but let me know and I'll try it. Thanks for your help and efforts.

    On Monday, March 18, 2019, 11:10:46 PM PDT, Kai-Heng Feng <email address hidden> wrote:

 Does a cold boot help?

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1820687

Title:
  Sound issue, or rather, lack of sound

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Linux Mint 18.3 update Kernel 4.4.0-143-generic up-heaved my Alsa
  mixer/pulse-audio or something to disable sound, made the mixer and
  configurations useless and grayed out/inoperable. I have gone through
  this some time ago and forgotten how to remedy but the next thing,
  besides what I have tried futilely, will be to rollback the new kernel
  to its predecessor.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1820687/+subscriptions

[Kai-Heng Feng (kaihengfeng)]

Let's check dmesg. Please run `apport-collect 1820687`.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]