Dell Inspiron 15-3552 PCI/internal sound card not detected

[Gabrijela Perić]

in sound settings there is only dummy output, everything worked until today

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-165.215-generic 3.13.11-ckt39
Uname: Linux 3.13.0-165-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.29
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: Unity
Date: Fri Mar 1 18:54:52 2019
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-trusty-amd64-20140620-0
InstallationDate: Installed on 2016-09-23 (889 days ago)
InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20140620-04:25
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/02/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 4.0.9
dmi.board.name: 0T14MC
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvr4.0.9:bd06/02/2016:svnDellInc.:pnInspiron15-3552:pvr4.0.9:rvnDellInc.:rn0T14MC:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 15-3552
dmi.product.version: 4.0.9
dmi.sys.vendor: Dell Inc.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1818275

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Kai-Heng Feng (kaihengfeng)]

Does this issue happen on previous kernel version?

[Daniel van Vugt (vanvugt)]

It sounds like the problem started with kernel 3.13.0-165.215-generic which was released on 4 Feb 2019.

Please try this kernel instead:

https://launchpad.net/~canonical-kernel-team/+archive/ubuntu/ppa/+build/15741393

[Daniel van Vugt (vanvugt)]

This is a surprisingly popular bug judging by the duplicates.

[Hui Wang (hui.wang)]

The sound driver snd_hda_intel.ko is not loaded when kernel is booting. Please check /lib/modules/$your-kernel_version/kernel/sound/pci/hda/, if there is snd_hda_intel.ko. If there is, please check /etc/modprobe.b/blacklist.conf, if putting the driver in the blacklist?

[Francisca Soares dos Santos Bronner (fsoaresantos)]

hi,

Thank you for feedback. That sound problem is pissing me up. Everything
worked well untill last week after my pc asked to perform updates. Then,
the sound stoped working. The "Speakers" is not shown in sound settings
insteady it shows a "dummy output".

I've tried what you suggested me, but as I do not know enough about Linux I
come to back to show you what I found:
I checked
/lib/modules/$your-kernel_version/kernel/sound/pci/hda/
and snd_hda_intel.ko is there.
Then I checked
/etc/modprobe.b/blacklist.conf
but I can not identify if the "driver" is blacklisted (if that is what you
meant).
Here the content of blacklist.conf:

# This file lists those modules which we don't want to be loaded by
# alias expansion, usually so some other driver will be loaded for the
# device instead.

# evbug is a debug tool that should be loaded explicitly
blacklist evbug

# these drivers are very simple, the HID drivers are usually preferred
blacklist usbmouse
blacklist usbkbd

# replaced by e100
blacklist eepro100

# replaced by tulip
blacklist de4x5

# causes no end of confusion by creating unexpected network interfaces
blacklist eth1394

# snd_intel8x0m can interfere with snd_intel8x0, doesn't seem to support
much
# hardware on its own (Ubuntu bug #2011, #6810)
blacklist snd_intel8x0m

# Conflicts with dvb driver (which is better for handling this device)
blacklist snd_aw2

# causes failure to suspend on HP compaq nc6000 (Ubuntu: #10306)
blacklist i2c_i801

# replaced by p54pci
blacklist prism54

# replaced by b43 and ssb.
blacklist bcm43xx

# most apps now use garmin usb driver directly (Ubuntu: #114565)
blacklist garmin_gps

# replaced by asus-laptop (Ubuntu: #184721)
blacklist asus_acpi

# low-quality, just noise when being used for sound playback, causes
# hangs at desktop session start (Ubuntu: #246969)
blacklist snd_pcsp

# ugly and loud noise, getting on everyone's nerves; this should be done by
a
# nice pulseaudio bing (Ubuntu: #77010)
blacklist pcspkr

# EDAC driver for amd76x clashes with the agp driver preventing the aperture
# from being initialised (Ubuntu: #297750). Blacklist so that the driver
# continues to build and is installable for the few cases where its
# really needed.
blacklist amd76x_edac

On Mon, 1 Apr 2019 at 08:20, Hui Wang <email address hidden> wrote:

> The sound driver snd_hda_intel.ko is not loaded when kernel is booting.
> Please check /lib/modules/$your-kernel_version/kernel/sound/pci/hda/, if
> there is snd_hda_intel.ko. If there is, please check
> /etc/modprobe.b/blacklist.conf, if putting the driver in the blacklist?
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (1822314).
> https://bugs.launchpad.net/bugs/1818275
>
> Title:
> Dell Inspiron 15-3552 PCI/internal sound card not detected
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> in sound settings there is only dummy output, everything worked until
> today
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu4
> ProcVersionSignature: Ubuntu 3.13.0-165.215-generic 3.13.11-ckt39
> Uname: Linux 3.13.0-165-generic x86_64
> ApportVe...

[Hui Wang (hui.wang)]

The driver module is there and it is not in the blacklist, then load the driver manually and upload the dmesg:

sudo modprobe snd_hda_intel
dmesg > /tmp/dmesg.txt
Then upload the dmesg.txt to launchpad.

thx.

[Francisca Soares dos Santos Bronner (fsoaresantos)]

somehow I can't load the driver
That is what I am get when I do sudo modprobe snd_hda_intel:

me@me-Inspiron-15-3552:~$ sudo modprobe snd_hda_intel
[sudo] password for me:
modprobe: ERROR: could not insert 'snd_hda_intel': Package not installed

If it helps so, here is the content of "dmesg.txt"

[ 0.000000] Initializing cgroup subsys cpuset
[ 0.000000] Initializing cgroup subsys cpu
[ 0.000000] Initializing cgroup subsys cpuacct
[ 0.000000] Linux version 3.13.0-167-generic (buildd@lgw01-amd64-031) (gcc version 4.8.4 (Ubuntu 4.8.4-2ubuntu1~14.04.4) ) #217-Ubuntu SMP Wed Mar 13 16:18:21 UTC 2019 (Ubuntu 3.13.0-167.217-generic 3.13.11-ckt39)
[ 0.000000] Command line: BOOT_IMAGE=/boot/vmlinuz-3.13.0-167-generic root=UUID=0573c2b5-3e43-4300-8e2b-a22c7a96c95e ro quiet splash radeon.modeset=0 nouveau.modeset=0 i915.disable_power_well=0 video.use_native_backlight=1 vt.handoff=7
[ 0.000000] KERNEL supported cpus:
[ 0.000000] Intel GenuineIntel
[ 0.000000] AMD AuthenticAMD
[ 0.000000] Centaur CentaurHauls
[ 0.000000] e820: BIOS-provided physical RAM map:
[ 0.000000] BIOS-e820: [mem 0x0000000000000000-0x000000000003efff] usable
[ 0.000000] BIOS-e820: [mem 0x000000000003f000-0x000000000003ffff] ACPI NVS
[ 0.000000] BIOS-e820: [mem 0x0000000000040000-0x000000000009ffff] usable
[ 0.000000] BIOS-e820: [mem 0x0000000000100000-0x000000003fffffff] usable
[ 0.000000] BIOS-e820: [mem 0x0000000040000000-0x00000000401fffff] reserved
[ 0.000000] BIOS-e820: [mem 0x0000000040200000-0x000000007a7ebfff] usable
[ 0.000000] BIOS-e820: [mem 0x000000007a7ec000-0x000000007a86bfff] reserved
[ 0.000000] BIOS-e820: [mem 0x000000007a86c000-0x000000007a87dfff] ACPI data
[ 0.000000] BIOS-e820: [mem 0x000000007a87e000-0x000000007b5acfff] ACPI NVS
[ 0.000000] BIOS-e820: [mem 0x000000007b5ad000-0x000000007b9e1fff] reserved
[ 0.000000] BIOS-e820: [mem 0x000000007b9e2000-0x000000007ba3cfff] type 20
[ 0.000000] BIOS-e820: [mem 0x000000007ba3d000-0x000000007bc08fff] usable
[ 0.000000] BIOS-e820: [mem 0x000000007bc09000-0x000000007bfc4fff] reserved
[ 0.000000] BIOS-e820: [mem 0x000000007bfc5000-0x000000007bffffff] usable
[ 0.000000] BIOS-e820: [mem 0x00000000e00f8000-0x00000000e00f8fff] reserved
[ 0.000000] BIOS-e820: [mem 0x00000000fed01000-0x00000000fed01fff] reserved
[ 0.000000] BIOS-e820: [mem 0x00000000fed08000-0x00000000fed08fff] reserved
[ 0.000000] BIOS-e820: [mem 0x00000000ff980000-0x00000000ffffffff] reserved
[ 0.000000] BIOS-e820: [mem 0x0000000100000000-0x000000017fffffff] usable
[ 0.000000] NX (Execute Disable) protection: active
[ 0.000000] efi: EFI v2.40 by American Megatrends
[ 0.000000] efi: ACPI=0x7a86f000 ACPI 2.0=0x7a86f000 SMBIOS=0xf05b0 MPS=0xfd950
[ 0.000000] efi: mem00: type=3, attr=0xf, range=[0x0000000000000000-0x0000000000008000) (0MB)
[ 0.000000] efi: mem01: type=7, attr=0xf, range=[0x0000000000008000-0x000000000003e000) (0MB)
[ 0.000000] efi: mem02: type=4, attr=0xf, range=[0x000000000003e000-0x000000000003f000) (0MB)
[ 0.000000] efi: mem03: type=10, attr=0xf, range=[0x000000000003f000-0x0000000000040000) (0MB)
[ 0.000000] efi: mem04: ty...

[Hui Wang (hui.wang)]

I have no idea.

Probably the package linux-modules-extra-{13.0-167.217-generic|$your_kernel_version} is not installed.

[Stefan Bader (smb)]

It definitively sounds like that. Normally I would expect an installation to have linux-generic or at least linux-image-generic installed which are meta-packages that pull in all dependencies. Could we get a full listing of all linux related packages installed right now? (dpkg -l|grep linux)

[Francisca Soares dos Santos Bronner (fsoaresantos)]

yes, the list of all linux packages installed is attached

[Hui Wang (hui.wang)]

Please collect some logs, let us check if oem-audio-dkms is installed or not on your machine.

dpkg --list > /tmp/dpkg-list.txt
dkms status > /tmp/dkms-status.txt
modinfo snd_hda_intel > /tmp/modinfo-hda-intel.txt

Then upload the 3 files to launchpad.

[Francisca Soares dos Santos Bronner (fsoaresantos)]

dpkg-list.txt

[Francisca Soares dos Santos Bronner (fsoaresantos)]

dkms-status.txt

[Francisca Soares dos Santos Bronner (fsoaresantos)]

modinfo-hda-intel.txt

[Hui Wang (hui.wang)]

let us try to remove oem-audio-hda-daily-dkms.

sudo dpkg -P oem-audio-hda-daily-dkms; then reboot, check if snd_hda_intel is loaded (lsmod | grep snd_hda_intel), if not, run modinfo snd_hda_intel, make sure "the filename: /lib/modules/3.13.0-167-generic/kernel/sound/pci/hda/snd-hda-intel.ko" shows rather than "filename: /lib/modules/3.13.0-167-generic/updates/dkms/snd-hda-intel.ko"

thx.

[Stefan Bader (smb)]

Just for completeness, at least the upgrade pulled in the new linux-modules and linux-modules-extra as it was supposed to do. Also saw that the update seems to have gone from 3.13.0-161 to 3.13.0-167 so this means a larger delta has to be considered. And one more note, there seem to be a large number of previous kernels still installed. This can cause issues with completely full filesystems (especially if /boot is small and separate). Unfortunately back in Trusty automatic purging did not work or was not yet implemented. So one had to do it manually (maybe "sudo apt-get autoremove --purge" works but one would need to be careful that neither -161 nor -167 appear in the list).

[Francisca Soares dos Santos Bronner (fsoaresantos)]

Yes. I have the sound back again. The "Speakers" is showing in sound settings.

I did what was suggested by Hui Wang, above:

removed oem-audio-hda-daily-dkms
then
sudo dpkg -P oem-audio-hda-daily-dkms
then
reboot
and checked if snd_hda_intel is loaded (lsmod | grep snd_hda_intel)

me@me-Inspiron-15-3552:~$ lsmod | grep snd_hda_intel
snd_hda_intel 56611 3
snd_hda_codec 193017 2 snd_hda_codec_realtek,snd_hda_intel
snd_pcm 102158 2 snd_hda_codec,snd_hda_intel
snd_page_alloc 18710 2 snd_pcm,snd_hda_intel
snd 69416 16 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec,snd_hda_intel,snd_seq_device,snd_seq_midi

checked the sound and sound settings
it is working!

Thanks a lot