18.10 when lid closed and opened again no keyboard

Bug #1818253 reported by silvagroup
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned
systemd (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Using Dell Inspiron 7000 w/Intel corei7.
With 18.04 power settings had options for what to do when lid was closed.
Now available with Gnome-tweak in 18.10.
However does not work correctly.

Did Google search happening to others as well especially with detach keyboards which is not my case.

With 18.10 and tweak setting to suspend when lid closed, the system does suspend, however when lid is closed it appears that the on board keyboard gets totally dropped when lid is opened back up.

Have to use touch screen to switch user, then touch screen again at login to get a screen keyboard, sometimes I get the on board keyboard back, usually have to reboot to get on on board keyboard back.

If I power off or restart keyboard works fine.

Definite regression this has worked for several older versions of Ubuntu, at least on this system.

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1818253

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
silvagroup (casaba7339-ubuntu) wrote : Re: [Bug 1818253] Missing required logs.

Sorry about that.

On Wed, Mar 6, 2019 at 1:41 AM Ubuntu Kernel Bot <
<email address hidden>> wrote:

> This bug is missing log files that will aid in diagnosing the problem.
> While running an Ubuntu kernel (not a mainline or third-party kernel)
> please enter the following command in a terminal window:
>
> apport-collect 1818253
>
> and then change the status of the bug to 'Confirmed'.
>
> If, due to the nature of the issue you have encountered, you are unable
> to run this command, please add a comment stating that fact and change
> the bug status to 'Confirmed'.
>
> This change has been made by an automated script, maintained by the
> Ubuntu Kernel Team.
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1818253
>
> Title:
> 18.10 when lid closed and opened again no keyboard
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1818253/+subscriptions
>

--
____________________________________________
Carlos Silva
Alzheimer/Dementia Support Center
Board of Directors, IT Administrator
700 McHenry Ave Ste. B
Modesto CA, 95350
Center (209) 577-0018 Text?Call (209) 215-5868
www.adsc-modesto.org

Revision history for this message
silvagroup (casaba7339-ubuntu) wrote :
Revision history for this message
silvagroup (casaba7339-ubuntu) wrote :

The previously posted log was from this nightmare:

This is a major bug in this regard, my system was totally unusable for an hour.

Had a phone call had to attend to and some items related top that, system turned off screen when I finally got back to my system, could not use the keyboard, touch screen was unresponsive, on screen keyboard would not activate, on board touch pad was unresponsive, Bluetooth mouse moved but clicks were unresponsive, even power button was unresponsive, again after an hour of messing with things was lucky enough to get an occasional touch screen keyboard and was finally able to a terminal and after 15 trying to get a touch screen keyboard was able to reboot.

This is a very serious regression, this worked absolutely great in 18.04.

Sorry it appear I haven't provided a log before this, but I did, didn't realize that for some reason the log and my detailed explanation of events actually wasn't posted.

Revision history for this message
Dan Streetman (ddstreet) wrote :

please reopen if this is still an issue

Changed in systemd (Ubuntu):
status: New → Invalid
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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