USB ports conflict with each other

Bug #1817419 reported by udippel
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Here I am running a lenovo Helix 2 on a lenovo dock. The dock works (except of the HDMI output, which is another case and filed elsewhere).

So the dock works with headphones, ethernet and its 3 USB-plugs. However, the latter seem to influence each other, like in the good old days when an interrupt was shared.
I run a Logitech receiver for mouse and keyboard on the dock, which works fine. This is how it looks like:
$ lsusb
Bus 002 Device 005: ID 2109:8113 VIA Labs, Inc.
Bus 002 Device 004: ID 17ef:3052 Lenovo
Bus 002 Device 003: ID 2109:8110 VIA Labs, Inc. Hub
Bus 002 Device 002: ID 05e3:0747 Genesys Logic, Inc.
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 009: ID 04f2:b45c Chicony Electronics Co., Ltd
Bus 001 Device 006: ID 8087:0a2a Intel Corp.
Bus 001 Device 004: ID 1199:a001 Sierra Wireless, Inc.
Bus 001 Device 007: ID 17ef:3053 Lenovo
Bus 001 Device 008: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 005: ID 2109:8112 VIA Labs, Inc.
Bus 001 Device 003: ID 2109:8112 VIA Labs, Inc.
Bus 001 Device 002: ID 04f2:b45b Chicony Electronics Co., Ltd
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

However, when I plug an external hard disk (2.5") into another USB-plug, the movements of the mouse and the keystrokes are 90% of the time ineffective, respectively the mouse can almost never be moved. Here is how it looks like:
$ lsusb
Bus 002 Device 007: ID 152d:0578 JMicron Technology Corp. / JMicron USA Technology Corp.
Bus 002 Device 005: ID 2109:8113 VIA Labs, Inc.
Bus 002 Device 004: ID 17ef:3052 Lenovo
Bus 002 Device 003: ID 2109:8110 VIA Labs, Inc. Hub
Bus 002 Device 002: ID 05e3:0747 Genesys Logic, Inc.
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 009: ID 04f2:b45c Chicony Electronics Co., Ltd
Bus 001 Device 006: ID 8087:0a2a Intel Corp.
Bus 001 Device 004: ID 1199:a001 Sierra Wireless, Inc.
Bus 001 Device 007: ID 17ef:3053 Lenovo
Bus 001 Device 008: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 005: ID 2109:8112 VIA Labs, Inc.
Bus 001 Device 003: ID 2109:8112 VIA Labs, Inc.
Bus 001 Device 002: ID 04f2:b45b Chicony Electronics Co., Ltd
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Removing the hard disk from the dock, respectively plugging the receiver into the tablet itself, solve this problem immediately.

I am using the original lenovo power supply. Therefore I can't make out a problem in supply voltage.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
CurrentDesktop: KDE
DistroRelease: Ubuntu 18.04
HibernationDevice: RESUME=UUID=73792941-18ec-4d73-9640-1844bdad05dc
InstallationDate: Installed on 2019-02-16 (7 days ago)
InstallationMedia: Kubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: LENOVO 20CHS10P02
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-45-generic root=UUID=0f5d3b8a-5cae-45cb-a42d-b89344359b2f ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-45-generic N/A
 linux-backports-modules-4.15.0-45-generic N/A
 linux-firmware 1.173.3
Tags: bionic
Uname: Linux 4.15.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/31/2018
dmi.bios.vendor: LENOVO
dmi.bios.version: N17ETA2W (2.02 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20CHS10P02
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50510 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 11
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN17ETA2W(2.02):bd10/31/2018:svnLENOVO:pn20CHS10P02:pvrThinkPadHelix2nd:rvnLENOVO:rn20CHS10P02:rvrSDK0E50510WIN:cvnLENOVO:ct11:cvrNone:
dmi.product.family: ThinkPad Helix 2nd
dmi.product.name: 20CHS10P02
dmi.product.version: ThinkPad Helix 2nd
dmi.sys.vendor: LENOVO

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1817419/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
udippel (udippel)
affects: ubuntu → linux (Ubuntu)
Revision history for this message
udippel (udippel) wrote :

I don't know if this helps, but this is the lsusb with the Logitech receiver plugged into the only USB of the tablet itself:
Bus 002 Device 008: ID 152d:0578 JMicron Technology Corp. / JMicron USA Technology Corp.
Bus 002 Device 005: ID 2109:8113 VIA Labs, Inc.
Bus 002 Device 004: ID 17ef:3052 Lenovo
Bus 002 Device 003: ID 2109:8110 VIA Labs, Inc. Hub
Bus 002 Device 002: ID 05e3:0747 Genesys Logic, Inc.
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 009: ID 04f2:b45c Chicony Electronics Co., Ltd
Bus 001 Device 006: ID 8087:0a2a Intel Corp.
Bus 001 Device 004: ID 1199:a001 Sierra Wireless, Inc.
Bus 001 Device 007: ID 17ef:3053 Lenovo
Bus 001 Device 005: ID 2109:8112 VIA Labs, Inc.
Bus 001 Device 003: ID 2109:8112 VIA Labs, Inc.
Bus 001 Device 010: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 002: ID 04f2:b45b Chicony Electronics Co., Ltd
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1817419

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
udippel (udippel) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected bionic
description: updated
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udippel (udippel) wrote : AudioDevicesInUse.txt

apport information

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udippel (udippel) wrote : CRDA.txt

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udippel (udippel) wrote : CurrentDmesg.txt

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udippel (udippel) wrote : IwConfig.txt

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udippel (udippel) wrote : Lspci.txt

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udippel (udippel) wrote : Lsusb.txt

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udippel (udippel) wrote : ProcCpuinfo.txt

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udippel (udippel) wrote : ProcCpuinfoMinimal.txt

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udippel (udippel) wrote : ProcEnviron.txt

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udippel (udippel) wrote : ProcInterrupts.txt

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udippel (udippel) wrote : ProcModules.txt

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udippel (udippel) wrote : PulseList.txt

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udippel (udippel) wrote : RfKill.txt

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udippel (udippel) wrote : UdevDb.txt

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udippel (udippel) wrote : WifiSyslog.txt

apport information

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Kai-Heng Feng (kaihengfeng) wrote :

Do other types of USB device other than disk cause the same symptom?

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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