Ubuntu
linux package

Soundcard isn't recognized after update

Bug #1814921 reported by Viktor L. on 2019-02-06

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

After last update soundcard stopped working.
$ sudo aplay -l
aplay: device_list:268: no soundcards found...

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-141-generic 4.4.0-141.167
ProcVersionSignature: Ubuntu 4.4.0-141.167-generic 4.4.162
Uname: Linux 4.4.0-141-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: Unity
Date: Wed Feb 6 15:49:19 2019
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=3f6d36fa-7c5e-4a8e-843f-d38f6177dbf0
InstallationDate: Installed on 2017-02-18 (717 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: System manufacturer System Product Name
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-141-generic.efi.signed root=UUID=0e8ab561-3465-4757-8331-5ee5a859f119 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.4.0-141-generic N/A
linux-backports-modules-4.4.0-141-generic N/A
linux-firmware 1.157.21
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/27/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3016
dmi.board.asset.tag: Default string
dmi.board.name: Z170I PRO GAMING
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3016:bd12/27/2016:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ170IPROGAMING:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
---
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
EcryptfsInUse: Yes
InstallationDate: Installed on 2017-02-18 (717 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Package: alsa-base 1.0.25+dfsg-0ubuntu5
PackageArchitecture: all
ProcVersionSignature: Ubuntu 4.4.0-141.167-generic 4.4.162
Tags: xenial
Uname: Linux 4.4.0-141-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/27/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3016
dmi.board.asset.tag: Default string
dmi.board.name: Z170I PRO GAMING
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3016:bd12/27/2016:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ170IPROGAMING:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

See original description

Tags:

Revision history for this message

Viktor L. (lvitya) wrote on 2019-02-06:

AlsaInfo.txt Edit (4.7 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (392 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (220.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.4 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (507 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (11.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (503 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.9 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (325 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.3 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (19.6 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (156.7 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (677.2 KiB, text/plain; charset="utf-8")

tags:	added: apport-collected
description:	updated

Revision history for this message

Viktor L. (lvitya) wrote on 2019-02-06: AlsaInfo.txt

AlsaInfo.txt Edit (4.1 KiB, text/plain)

apport information

Revision history for this message

Viktor L. (lvitya) wrote on 2019-02-06: CurrentDmesg.txt

CurrentDmesg.txt Edit (219.4 KiB, text/plain)

apport information

Revision history for this message

Viktor L. (lvitya) wrote on 2019-02-06: Dependencies.txt

Dependencies.txt Edit (2.5 KiB, text/plain)

apport information

Revision history for this message

Viktor L. (lvitya) wrote on 2019-02-06: ProcCpuinfoMinimal.txt

ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain)

apport information

Revision history for this message

Viktor L. (lvitya) wrote on 2019-02-06: ProcEnviron.txt

ProcEnviron.txt Edit (325 bytes, text/plain)

apport information

Revision history for this message

Viktor L. (lvitya) wrote on 2019-02-06: PulseList.txt

PulseList.txt Edit (20.7 KiB, text/plain)

apport information

tags:

added: kernel-sound

Viktor L. (lvitya) on 2019-02-06

summary:

- Soundcard isn't recognized
+ Soundcard isn't recognized after update

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2019-02-06: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Viktor L. (lvitya) wrote on 2019-02-06:

Updating the BIOS fixed the issue for me. Please consider whether the bug requires further investigation.

Brad Figg (brad-figg) on 2019-02-06

tags:

added: bjf-tracking

Revision history for this message

Viktor L. (lvitya) wrote on 2019-02-07:

#10

Unfortunately, it worked only before Suspend. After that again Dummy output only in Sound settings.
Reboot doesn't help. It's a strange problem.

Revision history for this message

Viktor L. (lvitya) wrote on 2019-02-07:

#11

I'm almost sure
dmesg:
[ 7.949843] snd_hda_intel 0000:00:1f.3: no codecs found!
is related to the problem.

Viktor L. (lvitya) on 2019-02-07

tags:

added: bionic

Revision history for this message

Viktor L. (lvitya) wrote on 2019-02-07:

#12

dmesg_sound_works.txt Edit (3.2 KiB, text/plain)

The same error persists when booted from Ubuntu 18.04 USB live stick.
However, after power cycle prompted at Live Ubuntu shutdown, the sound card had been correctly detected in my main Ubuntu 16.04.

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2019-03-06:

#13

Does previous kernel version work?

Revision history for this message

Viktor L. (lvitya) wrote on 2019-03-06: Re: [Bug 1814921] Re: Soundcard isn't recognized after update

#14

Download full text (4.2 KiB)

Which version? I can try to test. However, as I wrote previously the issue
disappears from time to time even on the current kernel.
At the moment I have a sound card correctly detected.

On Wed, Mar 6, 2019 at 1:41 PM Kai-Heng Feng <email address hidden>
wrote:

Which version? I can try to test. However, as I wrote previously the issue
disappears from time to time even on the current kernel.
At the moment I have a sound card correctly detected.

On Wed, Mar 6, 2019 at 1:41 PM Kai-Heng Feng <kai.heng.feng@canonical.com>
wrote:

> Does previous kernel version work?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1814921
>
> Title:
>   Soundcard isn't recognized after update
>
> Status in linux package in Ubuntu:
>   Confirmed
>
> Bug description:
>   After last update soundcard stopped working.
>   $ sudo aplay -l
>   aplay: device_list:268: no soundcards found...
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 16.04
>   Package: linux-image-4.4.0-141-generic 4.4.0-141.167
>   ProcVersionSignature: Ubuntu 4.4.0-141.167-generic 4.4.162
>   Uname: Linux 4.4.0-141-generic x86_64
>   ApportVersion: 2.20.1-0ubuntu2.18
>   Architecture: amd64
>   AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq',
> '/dev/snd/timer'] failed with exit code 1:
>   CurrentDesktop: Unity
>   Date: Wed Feb  6 15:49:19 2019
>   EcryptfsInUse: Yes
>   HibernationDevice: RESUME=UUID=3f6d36fa-7c5e-4a8e-843f-d38f6177dbf0
>   InstallationDate: Installed on 2017-02-18 (717 days ago)
>   InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
>   MachineType: System manufacturer System Product Name
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-141-generic.efi.signed
> root=UUID=0e8ab561-3465-4757-8331-5ee5a859f119 ro quiet splash vt.handoff=7
>   RelatedPackageVersions:
>    linux-restricted-modules-4.4.0-141-generic N/A
>    linux-backports-modules-4.4.0-141-generic  N/A
>    linux-firmware                             1.157.21
>   SourcePackage: linux
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 12/27/2016
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: 3016
>   dmi.board.asset.tag: Default string
>   dmi.board.name: Z170I PRO GAMING
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: Rev X.0x
>   dmi.chassis.asset.tag: Default string
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Default string
>   dmi.chassis.version: Default string
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvr3016:bd12/27/2016:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ170IPROGAMING:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
>   dmi.product.name: System Product Name
>   dmi.product.version: System Version
>   dmi.sys.vendor: System manufacturer
>   ---
>   ApportVersion: 2.20.1-0ubuntu2.18
>   Architecture: amd64
>   AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq',
> '/dev/snd/timer'] failed with exit code 1:
>   CurrentDesktop: Unity
>   DistroRelease: Ubuntu 16.04
>   EcryptfsInUse: Yes
>   InstallationDate: Installed on 2017-02-18 (717 days ago)
>   InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
>   Package: alsa-base 1.0.25+dfsg-0ubuntu5
>   PackageArchitecture: all
>   ProcVersionSignature: Ubuntu 4.4.0-141.167-generic 4.4.162
>   Tags:  xenial
>   Uname: Linux 4.4.0-141-generic x86_64
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
>   _MarkForUpload: True
>   dmi.bios.date: 12/27/2016
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: 3016
>   dmi.board.asset.tag: Default string
>   dmi.board.name: Z170I PRO GAMING
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: Rev X.0x
>   dmi.chassis.asset.tag: Default string
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Default string
>   dmi.chassis.version: Default string
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvr3016:bd12/27/2016:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ170IPROGAMING:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
>   dmi.product.name: System Product Name
>   dmi.product.version: System Version
>   dmi.sys.vendor: System manufacturer
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1814921/+subscriptions
>

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Soundcard isn't recognized after update

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