I have an HP laptop in a docking station.
It has been working fine for months, but now it crashes and I have to hold the power button to restart. Black screen.
Example 1:
The PC is docked, lid closed. I turn it on, login and the two external monitors go black.
Restart PC but holding power button. (Undocking / Opening the lid does nothing)
Example 2:
The PC is docked, lid open. I turn it on and login.
When the desktop is loaded, I close the lid. The two external monitors go black.
PC goes black, does not respond.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: anders 3106 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2019-01-03 (27 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: HP HP ZBook 14u G5
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-44-generic root=UUID=2dee8b91-1875-42c5-9acc-e80ad996024c ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-44.47-generic 4.15.18
RelatedPackageVersions:
linux-restricted-modules-4.15.0-44-generic N/A
linux-backports-modules-4.15.0-44-generic N/A
linux-firmware 1.173.3
Tags: bionic
Uname: Linux 4.15.0-44-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/12/2018
dmi.bios.vendor: HP
dmi.bios.version: Q78 Ver. 01.04.00
dmi.board.name: 83B2
dmi.board.vendor: HP
dmi.board.version: KBC Version 04.53.00
dmi.chassis.asset.tag: 5CG8503WD4
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnHP:bvrQ78Ver.01.04.00:bd09/12/2018:svnHP:pnHPZBook14uG5:pvr:rvnHP:rn83B2:rvrKBCVersion04.53.00:cvnHP:ct10:cvr:
dmi.product.family: 103C_5336AN HP EliteBook
dmi.product.name: HP ZBook 14u G5
dmi.sys.vendor: HP
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: anders 3106 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2019-01-03 (27 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: HP HP ZBook 14u G5
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-44-generic root=UUID=2dee8b91-1875-42c5-9acc-e80ad996024c ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-44.47-generic 4.15.18
RelatedPackageVersions:
linux-restricted-modules-4.15.0-44-generic N/A
linux-backports-modules-4.15.0-44-generic N/A
linux-firmware 1.173.3
Tags: bionic
Uname: Linux 4.15.0-44-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/12/2018
dmi.bios.vendor: HP
dmi.bios.version: Q78 Ver. 01.04.00
dmi.board.name: 83B2
dmi.board.vendor: HP
dmi.board.version: KBC Version 04.53.00
dmi.chassis.asset.tag: 5CG8503WD4
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnHP:bvrQ78Ver.01.04.00:bd09/12/2018:svnHP:pnHPZBook14uG5:pvr:rvnHP:rn83B2:rvrKBCVersion04.53.00:cvnHP:ct10:cvr:
dmi.product.family: 103C_5336AN HP EliteBook
dmi.product.name: HP ZBook 14u G5
dmi.sys.vendor: HP
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1813910
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.