Ubuntu

My ubuntu 18.04.1 freeze random

Bug #1804893 reported by kestura on 2018-11-23

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu	Expired	Undecided	Unassigned

Bug Description

I have the problem that the system is freezing and in 10-20 min reboot.
i am looking in internet what can be the problem and i found that can be my graphic drive.
Then i am telling the terminal "sudo apt-get install xserver-xorg-video-intel" but nothing all was okay.
I tell the terminal than apport-bug xorg. and i found it.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.15.0-29.31-generic 4.15.18
Uname: Linux 4.15.0-29-generic x86_64
NonfreeKernelModules: kpatch_livepatch_Ubuntu_4_15_0_29_31_generic_42
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Nov 23 23:20:03 2018
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: I just need to know a workaround
GraphicsCard:
Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display [8086:0f31] (rev 0e) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Atom Processor Z36xxx/Z37xxx Series Graphics & Display [1043:161d]
InstallationDate: Installed on 2018-11-23 (0 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 04f2:b483 Chicony Electronics Co., Ltd
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X553MA
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-29-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi=force
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/08/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X553MA.209
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X553MA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX553MA.209:bd08/08/2014:svnASUSTeKCOMPUTERINC.:pnX553MA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX553MA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X553MA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

Tags:

Revision history for this message

kestura (kestura) wrote on 2018-11-23:

CurrentDmesg.txt Edit (52.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (12.8 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.4 MiB, text/plain; charset="utf-8")
Lspci.txt Edit (9.7 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.9 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (999 bytes, text/plain; charset="utf-8")
ProcEnviron.txt Edit (310 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.9 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (146.3 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (32.4 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (31.9 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (15.8 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (18.6 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2018-11-26:

1. When the system freezes are you still able to move the mouse?

2. Next time you have to reboot after a freeze, please run this command to gather the log of the previous (frozen) boot:

journalctl -b-1 > prevboot.txt

and then attach the file 'prevboot.txt' here.

affects:	xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status:	New → Incomplete

Revision history for this message

kestura (kestura) wrote on 2018-11-26: Re: [Bug 1804893] Re: My ubuntu 18.04.1 freeze random

Download full text (3.9 KiB)

The system is now freezed and i cent move my maus.

On Mon, Nov 26, 2018, 03:50 Daniel van Vugt <<email address hidden>
wrote:

> 1. When the system freezes are you still able to move the mouse?
>
> 2. Next time you have to reboot after a freeze, please run this command
> to gather the log of the previous (frozen) boot:
>
> journalctl -b-1 > prevboot.txt
>
> and then attach the file 'prevboot.txt' here.
>
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1804893
>
> Title:
> My ubuntu 18.04.1 freeze random
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> I have the problem that the system is freezing and in 10-20 min reboot.
> i am looking in internet what can be the problem and i found that can be
> my graphic drive.
> Then i am telling the terminal "sudo apt-get install
> xserver-xorg-video-intel" but nothing all was okay.
> I tell the terminal than apport-bug xorg. and i found it.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 4.15.0-29.31-generic 4.15.18
> Uname: Linux 4.15.0-29-generic x86_64
> NonfreeKernelModules: kpatch_livepatch_Ubuntu_4_15_0_29_31_generic_42
> ApportVersion: 2.20.9-0ubuntu7.5
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Nov 23 23:20:03 2018
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: I just need to know a workaround
> GraphicsCard:
> Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics &
> Display [8086:0f31] (rev 0e) (prog-if 00 [VGA controller])
> Subsystem: ASUSTeK Computer Inc. Atom Processor Z36xxx/Z37xxx Series
> Graphics & Display [1043:161d]
> InstallationDate: Installed on 2018-11-23 (0 days ago)
> InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64
> (20180725)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 002: ID 04f2:b483 Chicony Electronics Co., Ltd
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. X553MA
> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-29-generic
> root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi=force
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 08/08/2014
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: X553MA.209
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: X553MA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrX553MA.209:bd08/08/2014:svnASUSTeKCOMPUTERINC.:pnX553MA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX553MA:rvr1.0:cvnASUSTeKCOMPUTERIN...

The system is now freezed and i cent move my maus.

On Mon, Nov 26, 2018, 03:50 Daniel van Vugt <daniel.van.vugt@canonical.com
wrote:

> 1. When the system freezes are you still able to move the mouse?
>
> 2. Next time you have to reboot after a freeze, please run this command
> to gather the log of the previous (frozen) boot:
>
>   journalctl -b-1 > prevboot.txt
>
> and then attach the file 'prevboot.txt' here.
>
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1804893
>
> Title:
>   My ubuntu 18.04.1 freeze random
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>   I have the problem that the system is freezing and in 10-20 min reboot.
>   i am looking in internet what can be the problem and i found that can be
> my graphic drive.
>   Then i am telling the terminal "sudo apt-get install
> xserver-xorg-video-intel" but nothing all was okay.
>   I tell the terminal than apport-bug xorg. and i found it.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 4.15.0-29.31-generic 4.15.18
>   Uname: Linux 4.15.0-29-generic x86_64
>   NonfreeKernelModules: kpatch_livepatch_Ubuntu_4_15_0_29_31_generic_42
>   ApportVersion: 2.20.9-0ubuntu7.5
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Fri Nov 23 23:20:03 2018
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: I just need to know a workaround
>   GraphicsCard:
>    Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics &
> Display [8086:0f31] (rev 0e) (prog-if 00 [VGA controller])
>      Subsystem: ASUSTeK Computer Inc. Atom Processor Z36xxx/Z37xxx Series
> Graphics & Display [1043:161d]
>   InstallationDate: Installed on 2018-11-23 (0 days ago)
>   InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64
> (20180725)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 002: ID 04f2:b483 Chicony Electronics Co., Ltd
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. X553MA
>   ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-29-generic
> root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi=force
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 08/08/2014
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: X553MA.209
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: X553MA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrX553MA.209:bd08/08/2014:svnASUSTeKCOMPUTERINC.:pnX553MA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX553MA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.family: X
>   dmi.product.name: X553MA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.91-2
>   version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1
>   version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.2
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20171229-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1804893/+subscriptions
>

Revision history for this message

Launchpad Janitor (janitor) wrote on 2019-01-26:

[Expired for Ubuntu because there has been no activity for 60 days.]

Changed in ubuntu:
status:	Incomplete → Expired

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My ubuntu 18.04.1 freeze random

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