Access to Samsung fails in file manager

[Kev Bowring]

Trying to connect to smartphone with a file manager and it hangs there.

Seems to work fine in 18.04.1, using a 18.10 live session it fails to work.

journalctl -f output from when I try to connect to the phone gives this:

Nov 18 09:14:03 wolf-wolf gvfsd[1615]: Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP).
Nov 18 09:14:10 wolf-wolf gvfsd[1615]: Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP).
Nov 18 09:14:10 wolf-wolf gvfsd[1615]: Received event PTP_EC_StoreAdded in session 1
Nov 18 09:14:18 wolf-wolf systemd-timesyncd[627]: Synchronized to time server [2001:67c:1560:8003::c7]:123 (ntp.ubuntu.com).
Nov 18 09:14:25 wolf-wolf gvfsd[1615]: LIBMTP PANIC: Could not open session! (Return code 8194)
Nov 18 09:14:25 wolf-wolf gvfsd[1615]: Try to reset the device.
Nov 18 09:14:26 wolf-wolf gvfsd[1615]: Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP).
Nov 18 09:14:29 wolf-wolf gvfsd[1615]: LIBMTP PANIC: Could not open session! (Return code 8194)
Nov 18 09:14:29 wolf-wolf gvfsd[1615]: Try to reset the device.
Nov 18 09:14:30 wolf-wolf gvfsd[1615]: LIBMTP PANIC: Could not open session! (Return code 8194)
Nov 18 09:14:30 wolf-wolf gvfsd[1615]: Try to reset the device.
Nov 18 09:14:30 wolf-wolf gvfsd[1615]: Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP).
Nov 18 09:14:31 wolf-wolf gvfsd[1615]: Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP).

mtp-detect gives me this:

Listing raw device(s)
Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP).
   Found 1 device(s):
   Samsung: Galaxy models (MTP) (04e8:6860) @ bus 3, dev 7
Attempting to connect device(s)
LIBMTP PANIC: Could not open session! (Return code 8194)
  Try to reset the device.
Unable to open raw device 0
OK.

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: gvfs 1.38.1-1ubuntu2
ProcVersionSignature: Ubuntu 4.18.0-11.12-generic 4.18.12
Uname: Linux 4.18.0-11-generic x86_64
ApportVersion: 2.20.10-0ubuntu14
Architecture: amd64
CurrentDesktop: XFCE
Date: Sun Nov 18 09:15:38 2018
InstallationDate: Installed on 2018-08-27 (82 days ago)
InstallationMedia: Xubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180824)
SourcePackage: gvfs
UpgradeStatus: Upgraded to disco on 2018-10-14 (34 days ago)
modified.conffile..etc.default.apport:
 # set this to 0 to disable apport, or to 1 to enable it
 # you can temporarily override this with
 # sudo service apport start force_start=1
 enabled=0
mtime.conffile..etc.default.apport: 2018-09-21T16:30:23.845026

[Brainslug (brain-slug)]

Any update on this? I'm affected by the same (or very similar) problem with Samsung Galaxy S7:

journalctl -f:

Oct 27 17:06:00 zoidberg kernel: usb 1-1: new high-speed USB device number 14 using xhci_hcd
Oct 27 17:06:01 zoidberg kernel: usb 1-1: New USB device found, idVendor=04e8, idProduct=6860, bcdDevice= 4.00
Oct 27 17:06:01 zoidberg kernel: usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Oct 27 17:06:01 zoidberg kernel: usb 1-1: Product: SAMSUNG_Android
Oct 27 17:06:01 zoidberg kernel: usb 1-1: Manufacturer: SAMSUNG
Oct 27 17:06:01 zoidberg kernel: usb 1-1: SerialNumber: 7e13675a
Oct 27 17:06:01 zoidberg gvfsd[2843]: Error 1: Get Storage information failed.
Oct 27 17:06:01 zoidberg dbus-daemon[2839]: [session uid=1000 pid=2839] Activating service name='org.gnome.Shell.HotplugSniffer' requested by ':1.1637' (uid=1000 pid=2996 comm="/usr/bin/gnome-shell " label="unconfined")
Oct 27 17:06:01 zoidberg dbus-daemon[2839]: [session uid=1000 pid=2839] Successfully activated service 'org.gnome.Shell.HotplugSniffer'

and

mtp-detect:

root@zoidberg:~# mtp-detect
libmtp version: 1.1.16

Listing raw device(s)
Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP).
   Found 1 device(s):
   Samsung: Galaxy models (MTP) (04e8:6860) @ bus 1, dev 13
Attempting to connect device(s)
error returned by libusb_claim_interface() = -6LIBMTP PANIC: Unable to initialize device
Unable to open raw device 0
OK.

lsusb:

Bus 001 Device 014: ID 04e8:6860 Samsung Electronics Co., Ltd Galaxy series, misc. (MTP mode)

This phone is over 3 years old, so I was surprised to see that this phone is not properly recognized. Can provide more debug info if helpful.

Thanks!

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Jerry Quinn (jlquinn)]

Ubuntu 20.04 fails to access an older Samsung phone properly for me.