HP Office Jet Cups reports Filter Failed. Works OK with 16.04

[tomdean]

After upgrade from 16.04 to 18.04 and doing an 'apt dist-upgrade', cups fails to print with the status "Filter Failed".
On a 16.04 system printing is OK.
Printer: Network HP-Officejet-Pro-8620
No changes were made other than the do-release-upgrade and 'apt dist-upgrade'.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cups 2.2.7-1ubuntu2.1
ProcVersionSignature: Ubuntu 4.15.0-38.41-generic 4.15.18
Uname: Linux 4.15.0-38-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
Date: Sat Oct 27 23:58:29 2018
Lpstat: device for HP-HP-Officejet-Pro-8620: socket://192.168.1.193:9100
MachineType: System76 Meerkat
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP-HP-Officejet-Pro-8620.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP-HP-Officejet-Pro-8620.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-38-generic root=UUID=e7479522-2d49-4598-a480-8ed5dee4c2c8 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: Upgraded to bionic on 2018-10-19 (8 days ago)
dmi.bios.date: 11/22/2017
dmi.bios.vendor: Intel Corp.
dmi.bios.version: BNKBL357.86A.0057.2017.1122.1550
dmi.board.name: NUC7i7BNB
dmi.board.vendor: Intel Corporation
dmi.board.version: J31145-304
dmi.chassis.type: 3
dmi.chassis.vendor: System76
dmi.chassis.version: meer3
dmi.modalias: dmi:bvnIntelCorp.:bvrBNKBL357.86A.0057.2017.1122.1550:bd11/22/2017:svnSystem76:pnMeerkat:pvrmeer3:rvnIntelCorporation:rnNUC7i7BNB:rvrJ31145-304:cvnSystem76:ct3:cvrmeer3:
dmi.product.name: Meerkat
dmi.product.version: meer3
dmi.sys.vendor: System76

[brian_p (claremont102)]

From your error log:

 > D [27/Oct/2018:14:09:05 -0700] [Job 466] ./base/gsicc_manage.c:1244: gsicc_open_search(): Could not find default_gray.icc
 > D [27/Oct/2018:14:09:05 -0700] [Job 466] | ./base/gsicc_manage.c:2025: gsicc_set_device_profile(): cannot find device profile
 > D [27/Oct/2018:14:09:05 -0700] [Job 466] Unrecoverable error: rangecheck in .putdeviceprops

See
  https://bugs.launchpad.net/hplip/+bug/1799104

How do you go on?

--
Brian.

[tomdean (tomdean)]

HP Officejet Pro 8620 fails printing with filter failed message
sudo rmdir /usr/share/ghostscript/9.25/iccprofiles
sudo apt-get install --reinstall libgs9-common
in cups, localhost:631, restart jobs
printed all jobs.

My issue seems to be fixed.

Does something need to be done in the upgrade process?

[brian_p (claremont102)]

There is nothing to be done by you, but I have seen this issue appear at least five times so it wouldn't be unreasonable to see the upgrade process as flawed. What do you get now for

  ls -l /usr/share/ghostscript/ ?

Thanks for the feedback.

--
Brian.

[tomdean (tomdean)]

On 10/28/18 9:31 AM, brian_p wrote:
> ls -l/usr/share/ghostscript/

 > ls -l /usr/share/ghostscript/
total 8
drwxr-xr-x 4 root root 4096 Oct 28 06:49 9.25
lrwxrwxrwx 1 root root 37 Aug 8 2017 current ->
/etc/alternatives/ghostscript-current
drwxr-xr-x 2 root root 4096 Oct 19 12:44 fonts

Tom Dean

[brian_p (claremont102)]

The link is not similar to the previous one. It looks like the upgrade did not adjust it correctly. A ghostscript bug?

--
Brian.

[Marc Deslauriers (mdeslaur)]

In Xenial, /usr/share/ghostscript/9.5/iccprofiles was a directory.
In Bionic, it is a symlink to /usr/share/color/icc/ghostscript.

The Bionic package needs to use dpkg-maintscript-helper to ensure the transition is done properly.

I will prepare a fix for this.

[Launchpad Janitor (janitor)]

This bug was fixed in the package ghostscript - 9.25~dfsg+1-0ubuntu0.18.04.2

---------------
ghostscript (9.25~dfsg+1-0ubuntu0.18.04.2) bionic-security; urgency=medium

  * SECURITY UPDATE: Multiple security issues
    - debian/patches/0218*.patch: multiple cherry-picked upstream commits
      to fix security issues. Thanks to Jonas Smedegaard for cherry-picking
      these for Debian's 9.25~dfsg-3 package.
    - debian/libgs9.symbols: added new symbol.
    - CVE-2018-17961
    - CVE-2018-18073
    - CVE-2018-18284
  * Fix LeadingEdge regression introduced in 9.22. (LP: #1800062)
    - debian/patches/lp1800062.patch: fix cups get/put_params LeadingEdge
      logic in cups/gdevcups.c.
  * Fix iccprofiles directory to symlink issue (LP: #1800328)
    - debian/libgs__VER__-common.maintscript.in: make sure directory is
      correctly transitioned to a symlink.

 -- Marc Deslauriers <email address hidden> Tue, 30 Oct 2018 09:00:57 -0400

[tomdean (tomdean)]

On 10/30/18 5:25 AM, Marc Deslauriers wrote:
> In Xenial, /usr/share/ghostscript/9.5/iccprofiles was a directory.
> In Bionic, it is a symlink to /usr/share/color/icc/ghostscript.
>
> The Bionic package needs to use dpkg-maintscript-helper to ensure the
> transition is done properly.
>
> I will prepare a fix for this.
>

$ cat /etc/os-release
NAME="Ubuntu"
VERSION="18.04.1 LTS (Bionic Beaver)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 18.04.1 LTS"
VERSION_ID="18.04"
HOME_URL="https://www.ubuntu.com/"
SUPPORT_URL="https://help.ubuntu.com/"
BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/"
PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
VERSION_CODENAME=bionic
UBUNTU_CODENAME=bionic

$ ls -l /usr/share/ghostscript/
total 8
drwxr-xr-x 4 root root 4096 Oct 28 06:49 9.25
lrwxrwxrwx 1 root root 37 Aug 8 2017 current ->
/etc/alternatives/ghostscript-current
drwxr-xr-x 2 root root 4096 Oct 19 12:44 fonts
$ ls -l /usr/share/ghostscript/current/
total 24
drwxr-xr-x 11 root root 4096 Oct 3 06:14 Resource
lrwxrwxrwx 1 root root 27 Sep 27 04:27 iccprofiles ->
../../color/icc/ghostscript
drwxr-xr-x 2 root root 20480 Oct 28 06:49 lib

Tom Dean