Xorg freeze black screen hang up

[taeler]

i've had this issue twice this morning where during boot up my screen turns black and i can't get it to come back, then i'm forced to to a hard reboot, this issue often times happens about 99% of the time at the login screen if i don't log in with in about 10 seconds, my screen goes black and i can not get it to come back and i need to do a hard reboot. also sometimes the issue happens during boot up the screen goes purple for a few seconds then black and stay's like that and the can't get it to comes back and have to do a hard reboot, but this happens about 1 or 2 times out of ten boots i would say. so i'm hoping that this issue can be resolved in some way.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.15.0-38.41-generic 4.15.18
Uname: Linux 4.15.0-38-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat Oct 27 12:40:06 2018
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
DkmsStatus: virtualbox, 5.2.10, 4.15.0-38-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GpuHangFrequency: Very infrequently
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7620G] [1002:9907] (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Trinity [Radeon HD 7620G] [103c:808d]
InstallationDate: Installed on 2018-10-27 (0 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: Hewlett-Packard HP Pavilion 17 Notebook PC
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-38-generic root=UUID=45d6254a-e97a-4d45-b9a9-37afad8da3df ro quiet splash vt.handoff=1
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/19/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F.43
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 808D
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 90.41
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF.43:bd08/19/2015:svnHewlett-Packard:pnHPPavilion17NotebookPC:pvr096C120800405F00000620180:rvnHewlett-Packard:rn808D:rvr90.41:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV
dmi.product.name: HP Pavilion 17 Notebook PC
dmi.product.version: 096C120800405F00000620180
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

[taeler (tbones89)]

Sorry to have to tell you this but I installed linux mint on my HP laptop because the freezing black screen on ubuntu 18.04.1 it was becoming a big issue that was affecting the reliability and usability of my HP laptop, and I needed something more reliable. I love and support ubuntu and run ubuntu in a virtual box on my HP laptop and my old Toshiba laptop still with out issue. So I can't send you the files you need. Sorry.

Sent from my Samsung Galaxy smartphone.
-------- Original message --------From: Daniel van Vugt <email address hidden> Date: 2018-10-28 11:31 PM (GMT-04:00) To: <email address hidden> Subject: [Bug 1800294] Re: Xorg freeze black scr
Thank you for taking the time to report this bug and helping to make
Ubuntu better. It sounds like some part of the system has crashed. To
help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921,
reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are
unable to process them as file attachments. It would also be a security
risk for yourself.

** Package changed: xorg (Ubuntu) => xorg-server (Ubuntu)

** Changed in: xorg-server (Ubuntu)
       Status: New => Incomplete

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1800294

Title:
  Xorg freeze black screen hang up

Status in xorg-server package in Ubuntu:
  Incomplete

Bug description:
  i've had this issue twice this morning where during boot up my screen
  turns black and i can't get it to come back, then i'm forced to to a
  hard reboot, this issue often times happens about 99% of the time at
  the login screen if i don't log in with in about 10 seconds, my screen
  goes black and i can not get it to come back and i need to do a hard
  reboot. also sometimes the issue happens during boot up the screen
  goes purple for a few seconds then black and stay's like that and the
  can't get it to comes back and have to do a hard reboot, but this
  happens about 1 or 2 times out of ten boots i would say. so i'm hoping
  that this issue can be resolved in some way.

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: xorg 1:7.7+19ubuntu7.1
  ProcVersionSignature: Ubuntu 4.15.0-38.41-generic 4.15.18
  Uname: Linux 4.15.0-38-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.4
  Architecture: amd64
  BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Sat Oct 27 12:40:06 2018
  DistUpgraded: Fresh install
  DistroCodename: bionic
  DistroVariant: ubuntu
  DkmsStatus: virtualbox, 5.2.10, 4.15.0-38-generic, x86_64: installed
  ExtraDebuggingInterest: Yes, if not too technical
  GpuHangFrequ...

[Jim (dgtlrift)]

I am still running into this issue under Bionic Beaver running within VirtualBox. The system is functioning, but UI is frozen.

There are no files within the /var/crash directory for me to submit.

[Jim (dgtlrift)]

I followed the instructions at https://forums.virtualbox.org/viewtopic.php?f=3&t=87526#p418088

where I disabled "Wayland in /etc/gdm3/custom.conf by uncommenting 'WaylandEnable = False'."

This seems to work around the issue.

[Launchpad Janitor (janitor)]

[Expired for xorg-server (Ubuntu) because there has been no activity for 60 days.]