After logging intow Windows OS, sound doesn't work properly on ubunutu

[Nelson Wei Han Wong]

I logged of Windows OS, went back to Ubuntu. The sound wasn't working properly. Could hardly hear anything even on max volume.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
Uname: Linux 4.15.0-36-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: nwon0002 1646 F.... pulseaudio
 /dev/snd/pcmC1D0c: nwon0002 1646 F...m pulseaudio
 /dev/snd/pcmC1D0p: nwon0002 1646 F...m pulseaudio
 /dev/snd/controlC1: nwon0002 1646 F.... pulseaudio
CurrentDesktop: communitheme:ubuntu:GNOME
Date: Thu Oct 25 20:57:59 2018
InstallationDate: Installed on 2018-08-11 (74 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Right
Symptom_PulseAudioLog: Oct 25 20:43:10 nwon0002-X555LF dbus-daemon[1036]: [system] Activating via systemd: service name='org.freedesktop.RealtimeKit1' unit='rtkit-daemon.service' requested by ':1.27' (uid=121 pid=1332 comm="/usr/bin/pulseaudio --daemonize=no " label="unconfined")
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: Underruns, dropouts, or "crackling" sound
Title: [X555LF, Realtek ALC3236, Black Headphone Out, Right] Underruns, dropouts or crackling sound
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/09/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X555LF.502
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X555LF
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX555LF.502:bd07/09/2015:svnASUSTeKCOMPUTERINC.:pnX555LF:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX555LF:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X555LF
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Daniel van Vugt (vanvugt)]

If you turn the machine off and then on again, only booting into Ubuntu, does that fix it?

[Daniel van Vugt (vanvugt)]

Please also run this command:

  dpkg -l > dpkg.txt

and send us the resulting file 'dpkg.txt'.

[Nelson Wei Han Wong (nwon0002)]

Hi Daniel, I put my computer to sleep, and it works fine again. Weird.
Thank you for your help!

On Fri, Oct 26, 2018 at 10:20 AM Daniel van Vugt <
<email address hidden>> wrote:

> If you turn the machine off and then on again, only booting into Ubuntu,
> does that fix it?
>
> ** Package changed: alsa-driver (Ubuntu) => linux (Ubuntu)
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1799950
>
> Title:
> After logging intow Windows OS, sound doesn't work properly on ubunutu
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> I logged of Windows OS, went back to Ubuntu. The sound wasn't working
> properly. Could hardly hear anything even on max volume.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu5
> ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
> Uname: Linux 4.15.0-36-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.4
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: nwon0002 1646 F.... pulseaudio
> /dev/snd/pcmC1D0c: nwon0002 1646 F...m pulseaudio
> /dev/snd/pcmC1D0p: nwon0002 1646 F...m pulseaudio
> /dev/snd/controlC1: nwon0002 1646 F.... pulseaudio
> CurrentDesktop: communitheme:ubuntu:GNOME
> Date: Thu Oct 25 20:57:59 2018
> InstallationDate: Installed on 2018-08-11 (74 days ago)
> InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64
> (20180725)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH
> successful
> Symptom_Card: Built-in Audio - HDA Intel PCH
> Symptom_Jack: Black Headphone Out, Right
> Symptom_PulseAudioLog: Oct 25 20:43:10 nwon0002-X555LF
> dbus-daemon[1036]: [system] Activating via systemd: service
> name='org.freedesktop.RealtimeKit1' unit='rtkit-daemon.service' requested
> by ':1.27' (uid=121 pid=1332 comm="/usr/bin/pulseaudio --daemonize=no "
> label="unconfined")
> Symptom_PulsePlaybackTest: PulseAudio playback test successful
> Symptom_Type: Underruns, dropouts, or "crackling" sound
> Title: [X555LF, Realtek ALC3236, Black Headphone Out, Right] Underruns,
> dropouts or crackling sound
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 07/09/2015
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: X555LF.502
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: X555LF
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: ATN12345678901234567
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrX555LF.502:bd07/09/2015:svnASUSTeKCOMPUTERINC.:pnX555LF:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX555LF:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.family: X
> dmi.product.name: X555LF
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> ...

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]