built-in touchpad no longer loaded by kernel after upgrade on Dell Lattitude 7480 P73G

Bug #1789222 reported by Daniel Magree
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

After performing software package upgrade, including kernel upgrade on Ubuntu 16.04 LTS, the touchpad no longer functions. The device does not appear in /proc/bus/input/devices

Ubuntu 16.04.5 LTS
4.13.0-45-generic #50~16.04.1-Ubuntu SMP Wed May 30 11:18:27 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux
---
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=5a83f0e3-ffe4-4963-83b1-ede0b4106f42
InstallationDate: Installed on 2017-08-24 (367 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
IwConfig:
 enp0s31f6 no wireless extensions.

 lo no wireless extensions.

 docker0 no wireless extensions.
MachineType: Dell Inc. Latitude 7480
Package: linux (not installed)
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-32-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash
ProcVersionSignature: Ubuntu 4.15.0-32.35~16.04.1-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-32-generic N/A
 linux-backports-modules-4.15.0-32-generic N/A
 linux-firmware 1.157.20
RfKill:

Tags: xenial
Uname: Linux 4.15.0-32-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm dialout docker lpadmin sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/13/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.5.2
dmi.board.name: 00F6D3
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.5.2:bd06/13/2017:svnDellInc.:pnLatitude7480:pvr:rvnDellInc.:rn00F6D3:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude 7480
dmi.sys.vendor: Dell Inc.

Revision history for this message
Daniel Magree (dmagree) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1789222

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: artful
Revision history for this message
Daniel Magree (dmagree) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected xenial
description: updated
Revision history for this message
Daniel Magree (dmagree) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Daniel Magree (dmagree) wrote : Lspci.txt

apport information

Revision history for this message
Daniel Magree (dmagree) wrote : Lsusb.txt

apport information

Revision history for this message
Daniel Magree (dmagree) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Daniel Magree (dmagree) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Daniel Magree (dmagree) wrote : ProcEnviron.txt

apport information

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Daniel Magree (dmagree) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Daniel Magree (dmagree) wrote : ProcModules.txt

apport information

Revision history for this message
Daniel Magree (dmagree) wrote : PulseList.txt

apport information

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Daniel Magree (dmagree) wrote : UdevDb.txt

apport information

Revision history for this message
Daniel Magree (dmagree) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.18 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.18.3

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
tags: added: needs-bisect
Revision history for this message
Anthony Wong (anthonywong) wrote :

Daniel, please make sure you have updated to the latest kernel in 16.04.5, which should be 4.15. The kernel that you are running is still 4.13 (4.13.0-45-generic to be exact).

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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