System76 driver claims not supported on System76 laptop with Gutsy

[bhaskar]

One family laptop is an 18 month old System76 laptop (it says model Z7100V on the bottom). I just did a fresh install of Kubuntu Gutsy 7.10, and then installed the system76-driver package. Now, when I try running the System 76 driver, I get the message:

"This driver is designed for System 76 machines runnnign Ubuntu version 6.06, 6.10, 7.04 or 7.10. If you have a System 76 machine running one of the above Ubuntu versions please file a bug report at https://launchpad.net/system76"

So, I am filing a bug report as suggested. I got the error message immediately after downloading and installing the driver, as well as after a reboot.

What now?

-- Bhaskar

[Thomas Aaron (tom-system76)]

Hi, Bhaskar.

That model number does not sound familiar. Are you sure it is a System 76 computer? I can see the computers you've ordered
in my records, and that one isn't among them.

At any rate, I don't think the System 76 driver every added any support to that computer model.
If you can provide a model name or an order number, that would be helpful.

Best,
Tom

----- Original Message -----
From: "bhaskar" <email address hidden>
To: <email address hidden>
Sent: Saturday, December 22, 2007 7:29:25 PM (GMT-0700) America/Denver
Subject: [Bug 178196] System76 driver claims not supported on System76 laptop with Gutsy

Public bug reported:

One family laptop is an 18 month old System76 laptop (it says model
Z7100V on the bottom). I just did a fresh install of Kubuntu Gutsy
7.10, and then installed the system76-driver package. Now, when I try
running the System 76 driver, I get the message:

"This driver is designed for System 76 machines runnnign Ubuntu version
6.06, 6.10, 7.04 or 7.10. If you have a System 76 machine running one
of the above Ubuntu versions please file a bug report at
https://launchpad.net/system76"

So, I am filing a bug report as suggested. I got the error message
immediately after downloading and installing the driver, as well as
after a reboot.

What now?

-- Bhaskar

** Affects: system76
     Importance: Undecided
         Status: New

--
System76 driver claims not supported on System76 laptop with Gutsy
https://bugs.launchpad.net/bugs/178196
You received this bug notification because you are a member of System76
Bugs, which is the bug contact for System76.

[bhaskar (bhaskar)]

Tom --

That computer was a home laptop, purchased in summer, 2006 (my recent
purchase was for work). Look for a PC purchase under e-mail address
<email address hidden> or <email address hidden>. It definitely is a System 76
laptop, one of the last Pentium M models (it may have been called a
Pangolin, but I can't be sure). I actually own two of them, the
second purchased in the fall of 2006. Let me know what information i
can provide (maybe a photo that shows a System76 logo?) that can
convince you that it really is a System76 laptop. I bought two from
Carl.

I'll see whether I can find an e-mail copy of an invoice or an order number...

Regards
-- Bhaskar

On Dec 24, 2007 12:00 PM, Thomas Aaron <email address hidden> wrote:
> Hi, Bhaskar.
>
> That model number does not sound familiar. Are you sure it is a System 76 computer? I can see the computers you've ordered
> in my records, and that one isn't among them.
>
> At any rate, I don't think the System 76 driver every added any support to that computer model.
> If you can provide a model name or an order number, that would be helpful.
>
> Best,
> Tom
>
> ----- Original Message -----
> From: "bhaskar" <email address hidden>
> To: <email address hidden>
> Sent: Saturday, December 22, 2007 7:29:25 PM (GMT-0700) America/Denver
> Subject: [Bug 178196] System76 driver claims not supported on System76 laptop with Gutsy
>
> Public bug reported:
>
> One family laptop is an 18 month old System76 laptop (it says model
> Z7100V on the bottom). I just did a fresh install of Kubuntu Gutsy
> 7.10, and then installed the system76-driver package. Now, when I try
> running the System 76 driver, I get the message:
>
> "This driver is designed for System 76 machines runnnign Ubuntu version
> 6.06, 6.10, 7.04 or 7.10. If you have a System 76 machine running one
> of the above Ubuntu versions please file a bug report at
> https://launchpad.net/system76"
>
> So, I am filing a bug report as suggested. I got the error message
> immediately after downloading and installing the driver, as well as
> after a reboot.
>
> What now?
>
> -- Bhaskar
>
> ** Affects: system76
> Importance: Undecided
> Status: New
>
> --
> System76 driver claims not supported on System76 laptop with Gutsy
> https://bugs.launchpad.net/bugs/178196
> You received this bug notification because you are a member of System76
> Bugs, which is the bug contact for System76.
>
> --
> System76 driver claims not supported on System76 laptop with Gutsy
> https://bugs.launchpad.net/bugs/178196
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Thomas Aaron (tom-system76)]

OK, I see it now. Our db reports it as an PanV1. It's a bit before my time here, so that model number from the bottom of it through
me off.

Anyway, according to this...
http://knowledge76.com/index.php/System76_Driver
...the System 76 Driver never provided any support for the PanV1.

However, I do see "ec-panv1" in the System76 Driver Code, and I know R&D cleaned out the driver
before the most recent release.

I'm going to connect this bug to the system76-driver project and let Carl have a look at it.

[Trey Brown (trey.brown)]

The bug is still marked new...has the latest driver fixed the problem, or was it confirmed that it does not run on the PANV1?

[Thomas Aaron (tom-system76)]

The driver did not support the panv1.

[Carlos Arenas (fooka)]

What was the fix supposed to be? I am still getting the same unsupported messagebox, even though i have latest driver and am running 9.10 on my panv1. It would be more helpful if the messagebox told me (1) model is panv1 (which i know only from my purchase receipt), and (2) driver is not needed for panv1.

[Thomas Aaron (tom-system76)]

Carol.

I'll pass that on to the driver team. But the System76 Driver isn't needed on your system, and your particular model number was phased out of the System76 driver some time ago.

[Carlos Arenas (fooka)]

I understand that: my point is that the messagebox should state so,
instead of giving an ambiguous "unsupported" message suggesting users
file a bug. thanks.

On Wed, Jan 27, 2010 at 17:25, Thomas Aaron <email address hidden> wrote:
> Carol.
>
> I'll pass that on to the driver team. But the System76 Driver isn't
> needed on your system, and your particular model number was phased out
> of the System76 driver some time ago.
>
> --
> System76 driver claims not supported on System76 laptop with Gutsy
> https://bugs.launchpad.net/bugs/178196
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in System76: Fix Released
> Status in System76 Driver: Fix Released
>
> Bug description:
> One family laptop is an 18 month old System76 laptop (it says model Z7100V on the bottom).  I just did a fresh install of Kubuntu Gutsy 7.10, and then installed the system76-driver package.  Now, when I try running the System 76 driver, I get the message:
>
> "This driver is designed for System 76 machines runnnign Ubuntu version 6.06, 6.10, 7.04 or 7.10.  If you have a System 76 machine running one of the above Ubuntu versions please file a bug report at https://launchpad.net/system76"
>
> So, I am filing a bug report as suggested.  I got the error message immediately after downloading and installing the driver, as well as after a reboot.
>
> What now?
>
> -- Bhaskar
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/system76/+bug/178196/+subscribe
>

[Carl Richell (carlrichell)]

Carlos,

please run the following command:

sudo dmidecode ~/Desktop/dmidecode.txt

The command will create a file on your desktop. Attach it to this bug report and I'll work on adding a messaging that states no additional drivers are necessary.

Best,

Carl

[Thomas Aaron (tom-system76)]

...which I will pass on to the driver team.

----- Original Message -----
From: "Carlos Arenas" <email address hidden>
To: <email address hidden>
Sent: Wednesday, January 27, 2010 3:40:22 PM (GMT-0700) America/Denver
Subject: Re: [Bug 178196] Re: System76 driver claims not supported on System76 laptop with Gutsy

I understand that: my point is that the messagebox should state so,
instead of giving an ambiguous "unsupported" message suggesting users
file a bug. thanks.

On Wed, Jan 27, 2010 at 17:25, Thomas Aaron <email address hidden> wrote:
> Carol.
>
> I'll pass that on to the driver team. But the System76 Driver isn't
> needed on your system, and your particular model number was phased out
> of the System76 driver some time ago.
>
> --
> System76 driver claims not supported on System76 laptop with Gutsy
> https://bugs.launchpad.net/bugs/178196
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in System76: Fix Released
> Status in System76 Driver: Fix Released
>
> Bug description:
> One family laptop is an 18 month old System76 laptop (it says model Z7100V on the bottom).  I just did a fresh install of Kubuntu Gutsy 7.10, and then installed the system76-driver package.  Now, when I try running the System 76 driver, I get the message:
>
> "This driver is designed for System 76 machines runnnign Ubuntu version 6.06, 6.10, 7.04 or 7.10.  If you have a System 76 machine running one of the above Ubuntu versions please file a bug report at https://launchpad.net/system76"
>
> So, I am filing a bug report as suggested.  I got the error message immediately after downloading and installing the driver, as well as after a reboot.
>
> What now?
>
> -- Bhaskar
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/system76/+bug/178196/+subscribe
>

--
System76 driver claims not supported on System76 laptop with Gutsy
https://bugs.launchpad.net/bugs/178196
You received this bug notification because you are a member of System76
Bugs, which is subscribed to System76.

[Carl Richell (carlrichell)]

Carlos,

my above command was off a bit. use this instead:

sudo dmidecode > ~/Desktop/dmidecode.txt

forgot the carrot :-).

Carl

[Carlos Arenas (fooka)]

Uploading dmidecode output as requested.