Ubuntu
alsa-driver package

[Dell Inspiron 7560] PCI/internal sound card not detected. System Sound settings shows dummy output

Bug #1778512 reported by Roshni Pande
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

aplay -l gives out aplay: device_list:268: no soundcards found...
System settings says Dummy output

cat /proc/asound/card0/codec* | grep Codec
gives out:
cat: '/proc/asound/card0/codec*': No such file or directory

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-128.154-generic 4.4.131
Uname: Linux 4.4.0-128-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: Unity
Date: Mon Jun 25 17:53:06 2018
InstallationDate: Installed on 2017-02-09 (501 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/18/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.7
dmi.board.name: 036R0F
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.0.7:bd11/18/2016:svnDellInc.:pnInspiron7560:pvr:rvnDellInc.:rn036R0F:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.name: Inspiron 7560
dmi.sys.vendor: Dell Inc.

!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Mon Jun 25 12:51:47 UTC 2018

!!Linux Distribution
!!------------------

Ubuntu 16.04.4 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 16.04.4 LTS" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 16.04.4 LTS" HOME_URL="http://www.ubuntu.com/" SUPPORT_URL="http://help.ubuntu.com/" BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/" UBUNTU_CODENAME=xenial

!!DMI Information
!!---------------

Manufacturer: Dell Inc.
Product Name: Inspiron 7560
Product Version:
Firmware Version: 1.0.7
Board Vendor: Dell Inc.
Board Name: 036R0F

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/ACPI0003:00/status 15
/sys/bus/acpi/devices/ACPI000C:00/status 15
/sys/bus/acpi/devices/DELL0782:00/status 15
/sys/bus/acpi/devices/DELLABCE:00/status 15
/sys/bus/acpi/devices/DLLK0782:00/status 15
/sys/bus/acpi/devices/INT33A1:00/status 15
/sys/bus/acpi/devices/INT33D0:00/status 15
/sys/bus/acpi/devices/INT3400:00/status 15
/sys/bus/acpi/devices/INT3402:00/status 15
/sys/bus/acpi/devices/INT3403:00/status 15
/sys/bus/acpi/devices/INT3403:01/status 15
/sys/bus/acpi/devices/INT340E:00/status 15
/sys/bus/acpi/devices/INT344B:00/status 15
/sys/bus/acpi/devices/INT3F0D:00/status 15
/sys/bus/acpi/devices/LNXPOWER:00/status 1
/sys/bus/acpi/devices/LNXPOWER:01/status 1
/sys/bus/acpi/devices/LNXPOWER:02/status 1
/sys/bus/acpi/devices/LNXPOWER:03/status 1
/sys/bus/acpi/devices/LNXPOWER:04/status 1
/sys/bus/acpi/devices/LNXPOWER:05/status 1
/sys/bus/acpi/devices/LNXPOWER:06/status 1
/sys/bus/acpi/devices/LNXPOWER:07/status 1
/sys/bus/acpi/devices/LNXPOWER:08/status 1
/sys/bus/acpi/devices/LNXPOWER:09/status 1
/sys/bus/acpi/devices/LNXPOWER:0a/status 1
/sys/bus/acpi/devices/LNXPOWER:0b/status 1
/sys/bus/acpi/devices/LNXPOWER:0c/status 1
/sys/bus/acpi/devices/LNXPOWER:0d/status 1
/sys/bus/acpi/devices/LNXPOWER:0e/status 1
/sys/bus/acpi/devices/LNXPOWER:0f/status 1
/sys/bus/acpi/devices/LNXPOWER:10/status 1
/sys/bus/acpi/devices/LNXPOWER:11/status 1
/sys/bus/acpi/devices/LNXPOWER:12/status 1
/sys/bus/acpi/devices/LNXPOWER:13/status 1
/sys/bus/acpi/devices/LNXVIDEO:01/status 15
/sys/bus/acpi/devices/MSFT0101:00/status 15
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0C02:03/status 3
/sys/bus/acpi/devices/PNP0C02:05/status 3
/sys/bus/acpi/devices/PNP0C09:00/status 15
/sys/bus/acpi/devices/PNP0C0A:00/status 31
/sys/bus/acpi/devices/PNP0C0C:00/status 15
/sys/bus/acpi/devices/PNP0C0F:00/status 9
/sys/bus/acpi/devices/PNP0C0F:01/status 9
/sys/bus/acpi/devices/PNP0C0F:02/status 9
/sys/bus/acpi/devices/PNP0C0F:03/status 9
/sys/bus/acpi/devices/PNP0C0F:04/status 9
/sys/bus/acpi/devices/PNP0C0F:05/status 9
/sys/bus/acpi/devices/PNP0C0F:06/status 9
/sys/bus/acpi/devices/PNP0C0F:07/status 9
/sys/bus/acpi/devices/device:09/status 15
/sys/bus/acpi/devices/device:59/status 15
/sys/bus/acpi/devices/device:6f/status 11

!!Kernel Information
!!------------------

Kernel release: 4.4.0-128-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: k4.4.0-128-generic
Library version: 1.1.0
Utilities version: 1.1.0

!!Loaded ALSA modules
!!-------------------

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

!!Soundcards recognised by ALSA
!!-----------------------------

--- no soundcards ---

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)

!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!-------------------------------------------------------

00:1f.3 0403: 8086:9d71 (rev 21)
 Subsystem: 1028:0782

!!Modprobe options (Sound related)
!!--------------------------------

snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2

!!Loaded sound module options
!!---------------------------

!!ALSA Device nodes
!!-----------------

crw-rw---- 1 root audio 116, 1 Jun 25 18:13 /dev/snd/seq
crw-rw---- 1 root audio 116, 33 Jun 25 18:13 /dev/snd/timer

!!Aplay/Arecord output
!!--------------------

APLAY

aplay: device_list:268: no soundcards found...

ARECORD

arecord: device_list:268: no soundcards found...

!!Amixer output
!!-------------

!!Alsactl output
!!--------------

--startcollapse--
--endcollapse--

!!All Loaded Modules
!!------------------

Module
snd_hda_intel
snd_hda_codec
snd_hda_core
snd_hwdep
snd_pcm
snd_seq_midi
snd_seq_midi_event
snd_rawmidi
snd_seq
snd_seq_device
snd_timer
snd
soundcore
drbg
ansi_cprng
ctr
ccm
rfcomm
bnep
hid_multitouch
rtsx_usb_ms
memstick
i2c_designware_platform
i2c_designware_core
dell_wmi
sparse_keymap
intel_rapl
x86_pkg_temp_thermal
intel_powerclamp
coretemp
kvm_intel
kvm
arc4
iwlmvm
irqbypass
dell_laptop
dcdbas
dell_smm_hwmon
crct10dif_pclmul
crc32_pclmul
ghash_clmulni_intel
aesni_intel
mac80211
aes_x86_64
lrw
gf128mul
glue_helper
ablk_helper
uvcvideo
cryptd
videobuf2_vmalloc
videobuf2_memops
videobuf2_v4l2
videobuf2_core
v4l2_common
iwlwifi
videodev
btusb
media
btrtl
btbcm
input_leds
joydev
cfg80211
serio_raw
btintel
bluetooth
mei_me
mei
tpm_crb
mac_hid
idma64
virt_dma
shpchp
intel_lpss_pci
processor_thermal_device
int3403_thermal
intel_soc_dts_iosf
dell_rbtn
int3400_thermal
int3402_thermal
acpi_thermal_rel
int340x_thermal_zone
intel_lpss
acpi_pad
parport_pc
ppdev
lp
parport
autofs4
rtsx_usb_sdmmc
rtsx_usb
nouveau
i915_bpo
psmouse
mxm_wmi
ttm
r8169
intel_ips
i2c_algo_bit
mii
drm_kms_helper
syscopyarea
sysfillrect
sysimgblt
fb_sys_fops
ahci
drm
libahci
i2c_hid
hid
wmi
pinctrl_sunrisepoint
video
pinctrl_intel
fjes

!!ALSA/HDA dmesg
!!--------------

[ 10.895703] iwlwifi 0000:02:00.0: loaded firmware version 17.352738.0 op_mode iwlmvm
[ 11.057759] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[ 11.057911] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915_bpo])
[ 11.261816] AVX2 version of gcm_enc/dec engaged.
[ 11.261819] AES CTR mode by8 optimization enabled
[ 11.375547] snd_hda_intel 0000:00:1f.3: CORB reset timeout#1, CORBRP = 0
[ 11.377085] snd_hda_intel 0000:00:1f.3: no codecs found!
[ 11.415598] dcdbas dcdbas: Dell Systems Management Base Driver (version 5.6.0-3.2)
--
[ 299.830047] mce: [Hardware Error]: Machine check events logged
[ 2206.249226] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915_bpo])
[ 2206.363051] snd_hda_intel 0000:00:1f.3: CORB reset timeout#1, CORBRP = 0
[ 2206.364651] snd_hda_intel 0000:00:1f.3: no codecs found!

See original description
Revision history for this message
Roshni Pande (r-pandaa) wrote :
Revision history for this message
Roshni Pande (r-pandaa) wrote :

"sudo alsa force-reload" command also doesn't help

Revision history for this message
Roshni Pande (r-pandaa) wrote :

"sudo alsa force-reload" command also doesn't help

summary: - PCI/internal sound card not detected. sometimes after running many
- terminal command lines it gets fixed temporarily but once the laptop
- goes into sleep mode, then the sound doesnt work again. right now even
- trying all the command lines that I tried earlier also do not work
+ PCI/internal sound card not detected.
summary: - PCI/internal sound card not detected.
+ PCI/internal sound card not detected. System Sound settings shows Dummy
+ output
summary: - PCI/internal sound card not detected. System Sound settings shows Dummy
+ PCI/internal sound card not detected. System Sound settings shows dummy
output
Roshni Pande (r-pandaa)
description: updated
Revision history for this message
Launchpad Janitor (janitor) wrote : Re: PCI/internal sound card not detected. System Sound settings shows dummy output

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
Revision history for this message
Marcel (cynicer) wrote :

I have the exact same problem. I tried upgrading from 16.04 LTS to 17.10 and 18.04, but this doesn't solve the issue for me.

Daniel van Vugt (vanvugt)
summary: - PCI/internal sound card not detected. System Sound settings shows dummy
- output
+ [Dell Inspiron 7560] PCI/internal sound card not detected. System Sound
+ settings shows dummy output
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