wireless hardblocked and wireless enable button not functional

Bug #1774443 reported by Nicholas Wright
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned
network-manager (Ubuntu)
New
Undecided
Unassigned

Bug Description

Laptop is an HP Pavilion dm4-3170se. Dual booting Windows 7 and ubuntu. In Windows, system boots with wireless disabled and then pressing the wireless enable button twice enables WiFi.

In ubuntu, system boots with wireless disabled and wireless enable button has no functionality either directly or in combination with the fn-key.

Module hp_wmi may be the culprit? But disabling this has no effect on hardblock.

reference forum post for more detailed info: https://ubuntuforums.org/showthread.php?t=2392934&p=13772159#post13772159

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: network-manager 1.2.6-0ubuntu0.16.04.2
ProcVersionSignature: Ubuntu 4.13.0-43.48~16.04.1-generic 4.13.16
Uname: Linux 4.13.0-43-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.17
Architecture: amd64
CurrentDesktop: Unity
Date: Thu May 31 10:32:38 2018
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2018-05-19 (11 days ago)
InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228)
IpRoute:
 default via 172.16.96.1 dev eno1 proto static metric 100
 169.254.0.0/16 dev eno1 scope link metric 1000
 172.16.96.0/19 dev eno1 proto kernel scope link src 172.16.119.109 metric 100
 192.17.90.180 via 172.16.96.1 dev eno1 proto dhcp metric 100
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: yes
SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
nmcli-con:
 NAME UUID TYPE TIMESTAMP TIMESTAMP-REAL AUTOCONNECT AUTOCONNECT-PRIORITY READONLY DBUS-PATH ACTIVE DEVICE STATE ACTIVE-PATH
 Wired connection 1 0357c159-f43c-38f9-8b6f-91bb641d1712 802-3-ethernet 1527780471 Thu 31 May 2018 10:27:51 AM CDT yes 4294966297 no /org/freedesktop/NetworkManager/Settings/0 yes eno1 activated /org/freedesktop/NetworkManager/ActiveConnection/1
nmcli-dev:
 DEVICE TYPE STATE DBUS-PATH CONNECTION CON-UUID CON-PATH
 eno1 ethernet connected /org/freedesktop/NetworkManager/Devices/2 Wired connection 1 0357c159-f43c-38f9-8b6f-91bb641d1712 /org/freedesktop/NetworkManager/ActiveConnection/1
 wlp8s0 wifi unavailable /org/freedesktop/NetworkManager/Devices/1 -- -- --
 lo loopback unmanaged /org/freedesktop/NetworkManager/Devices/0 -- -- --
nmcli-nm:
 RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI WWAN-HW WWAN
 running 1.2.6 connected started full enabled enabled disabled enabled enabled
---
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: naww 1928 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=96f5e2e6-1a22-453e-84c5-21cb7094a381
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2018-05-19 (32 days ago)
InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228)
IpRoute:
 default via 192.168.42.129 dev enp0s20u3 proto static metric 100
 169.254.0.0/16 dev enp0s20u3 scope link metric 1000
 192.168.42.0/24 dev enp0s20u3 proto kernel scope link src 192.168.42.168 metric 100
MachineType: Hewlett-Packard HP Pavilion dm4 Notebook PC
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
Package: network-manager 1.2.6-0ubuntu0.16.04.2
PackageArchitecture: amd64
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-43-generic root=UUID=753230c7-6c88-415a-93f2-c133b9a161b1 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.13.0-43.48~16.04.1-generic 4.13.16
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-43-generic N/A
 linux-backports-modules-4.13.0-43-generic N/A
 linux-firmware 1.157.19
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: yes
Tags: xenial xenial
Uname: Linux 4.13.0-43-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/21/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.0A
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 1812
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 49.24
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.0A:bd01/21/2013:svnHewlett-Packard:pnHPPaviliondm4NotebookPC:pvr0793100011204010000623100:rvnHewlett-Packard:rn1812:rvr49.24:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV X=Null
dmi.product.name: HP Pavilion dm4 Notebook PC
dmi.product.version: 0793100011204010000623100
dmi.sys.vendor: Hewlett-Packard
nmcli-con:
 NAME UUID TYPE TIMESTAMP TIMESTAMP-REAL AUTOCONNECT AUTOCONNECT-PRIORITY READONLY DBUS-PATH ACTIVE DEVICE STATE ACTIVE-PATH
 Wired connection 2 563ebb58-1c54-3955-8f4a-076fae4e504c 802-3-ethernet 1529599845 Thu 21 Jun 2018 11:50:45 AM CDT yes 4294966297 no /org/freedesktop/NetworkManager/Settings/1 yes enp0s20u3 activated /org/freedesktop/NetworkManager/ActiveConnection/0
 Wired connection 1 0357c159-f43c-38f9-8b6f-91bb641d1712 802-3-ethernet 1528221623 Tue 05 Jun 2018 01:00:23 PM CDT yes 4294966297 no /org/freedesktop/NetworkManager/Settings/0 no -- -- --
nmcli-dev:
 DEVICE TYPE STATE DBUS-PATH CONNECTION CON-UUID CON-PATH
 enp0s20u3 ethernet connected /org/freedesktop/NetworkManager/Devices/3 Wired connection 2 563ebb58-1c54-3955-8f4a-076fae4e504c /org/freedesktop/NetworkManager/ActiveConnection/0
 eno1 ethernet unavailable /org/freedesktop/NetworkManager/Devices/1 -- -- --
 wlp8s0 wifi unavailable /org/freedesktop/NetworkManager/Devices/0 -- -- --
 lo loopback unmanaged /org/freedesktop/NetworkManager/Devices/2 -- -- --
nmcli-nm:
 RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI WWAN-HW WWAN
 running 1.2.6 connected started full enabled enabled disabled enabled enabled

Revision history for this message
Nicholas Wright (naww) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1774443

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Nicholas Wright (naww) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Nicholas Wright (naww) wrote : CRDA.txt

apport information

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Nicholas Wright (naww) wrote : CurrentDmesg.txt

apport information

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Nicholas Wright (naww) wrote : Dependencies.txt

apport information

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Nicholas Wright (naww) wrote : IpAddr.txt

apport information

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Nicholas Wright (naww) wrote : IwConfig.txt

apport information

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Nicholas Wright (naww) wrote : Lspci.txt

apport information

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Nicholas Wright (naww) wrote : Lsusb.txt

apport information

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Nicholas Wright (naww) wrote : NetDevice.eno1.txt

apport information

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Nicholas Wright (naww) wrote : NetDevice.enp0s20u3.txt

apport information

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Nicholas Wright (naww) wrote : NetDevice.lo.txt

apport information

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Nicholas Wright (naww) wrote : NetDevice.wlp8s0.txt

apport information

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Nicholas Wright (naww) wrote : NetworkManager.conf.txt

apport information

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Nicholas Wright (naww) wrote : PciNetwork.txt

apport information

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Nicholas Wright (naww) wrote : ProcCpuinfoMinimal.txt

apport information

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Nicholas Wright (naww) wrote : ProcEnviron.txt

apport information

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Nicholas Wright (naww) wrote : ProcInterrupts.txt

apport information

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Nicholas Wright (naww) wrote : ProcModules.txt

apport information

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Nicholas Wright (naww) wrote : PulseList.txt

apport information

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Nicholas Wright (naww) wrote : UdevDb.txt

apport information

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Nicholas Wright (naww) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Does this still happen on latest mainline kernel?

Revision history for this message
Nicholas Wright (naww) wrote : Re: [Bug 1774443] Re: wireless hardblocked and wireless enable button not functional
Download full text (8.0 KiB)

Yes, the issue still persists in 4.19.20 and 5.0-rc5

On Fri, Feb 8, 2019, 9:55 AM Kai-Heng Feng <email address hidden>
wrote:

> Does this still happen on latest mainline kernel?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1774443
>
> Title:
> wireless hardblocked and wireless enable button not functional
>
> Status in linux package in Ubuntu:
> Confirmed
> Status in network-manager package in Ubuntu:
> New
>
> Bug description:
> Laptop is an HP Pavilion dm4-3170se. Dual booting Windows 7 and
> ubuntu. In Windows, system boots with wireless disabled and then
> pressing the wireless enable button twice enables WiFi.
>
> In ubuntu, system boots with wireless disabled and wireless enable
> button has no functionality either directly or in combination with the
> fn-key.
>
> Module hp_wmi may be the culprit? But disabling this has no effect on
> hardblock.
>
> reference forum post for more detailed info:
>
> https://ubuntuforums.org/showthread.php?t=2392934&p=13772159#post13772159
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: network-manager 1.2.6-0ubuntu0.16.04.2
> ProcVersionSignature: Ubuntu 4.13.0-43.48~16.04.1-generic 4.13.16
> Uname: Linux 4.13.0-43-generic x86_64
> ApportVersion: 2.20.1-0ubuntu2.17
> Architecture: amd64
> CurrentDesktop: Unity
> Date: Thu May 31 10:32:38 2018
> IfupdownConfig:
> # interfaces(5) file used by ifup(8) and ifdown(8)
> auto lo
> iface lo inet loopback
> InstallationDate: Installed on 2018-05-19 (11 days ago)
> InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64
> (20180228)
> IpRoute:
> default via 172.16.96.1 dev eno1 proto static metric 100
> 169.254.0.0/16 dev eno1 scope link metric 1000
> 172.16.96.0/19 dev eno1 proto kernel scope link src 172.16.119.109
> metric 100
> 192.17.90.180 via 172.16.96.1 dev eno1 proto dhcp metric 100
> NetworkManager.state:
> [main]
> NetworkingEnabled=true
> WirelessEnabled=true
> WWANEnabled=true
> ProcEnviron:
> LANGUAGE=en_US
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> RfKill:
> 0: phy0: Wireless LAN
> Soft blocked: no
> Hard blocked: yes
> SourcePackage: network-manager
> UpgradeStatus: No upgrade log present (probably fresh install)
> nmcli-con:
> NAME UUID TYPE
> TIMESTAMP TIMESTAMP-REAL AUTOCONNECT
> AUTOCONNECT-PRIORITY READONLY DBUS-PATH
> ACTIVE DEVICE STATE ACTIVE-PATH
>
> Wired connection 1 0357c159-f43c-38f9-8b6f-91bb641d1712
> 802-3-ethernet 1527780471 Thu 31 May 2018 10:27:51 AM CDT yes
> 4294966297 no /org/freedesktop/NetworkManager/Settings/0
> yes eno1 activated
> /org/freedesktop/NetworkManager/ActiveConnection/1
> nmcli-dev:
> DEVICE TYPE STATE DBUS-PATH
> CONNECTION CON-UUID CON-PATH
>
> eno1 ethernet connected
> /org/freedesktop/NetworkManager/Devices/2 Wired connection 1
> 0357c1...

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Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Please attach output of `rfkill list`.

Brad Figg (brad-figg)
tags: added: cscc
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