Apport crashing on resume...

[Paul Hawkins]

When I attempt to "wake" / "resume" my laptop, I get a black screen instead of the login screen. I'm forced to do a hard reboot to get back into the system.

When I reboot the system, it tells me there was an issue and give the following:

/usr/share/apport/apportcheckresume

Package
linux-image-3.13.0-149-generic 3.13.0-149.199

Problem type
kernelOoops

ApportVersion
2.14.1-0ubuntu3.28

The issue only occurs when I allow the unit to sleep.

I see in history where the system downloaded this package Wednesday 5.23.18

My system details:
14.04 LTS
---
ApportVersion: 2.14.1-0ubuntu3.28
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: paul 2461 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=411d104d-f8d0-48ec-be31-68d4beaa9c66
InstallationDate: Installed on 2013-09-07 (1723 days ago)
InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
MachineType: Gateway NE56R
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-149-generic.efi.signed root=UUID=351a862d-c262-4050-bdc7-92ed4952d853 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-149.199-generic 3.13.11-ckt39
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-149-generic N/A
 linux-backports-modules-3.13.0-149-generic N/A
 linux-firmware 1.127.24
Tags: trusty
Uname: Linux 3.13.0-149-generic x86_64
UpgradeStatus: Upgraded to trusty on 2015-03-12 (1173 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/25/2012
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.11
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EG50_HC_HR
dmi.board.vendor: Gateway
dmi.board.version: Type2 - Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Insyde Corp.
dmi.chassis.version: V2.11
dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.11:bd12/25/2012:svnGateway:pnNE56R:pvrV2.11:rvnGateway:rnEG50_HC_HR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.11:
dmi.product.name: NE56R
dmi.product.version: V2.11
dmi.sys.vendor: Gateway

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1773676

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

apport information

[Paul Hawkins (p38hawk)]

Missing log files appended per request

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.17 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.17-rc7

[Paul Hawkins (p38hawk)]

Yes. I noticed the issue last Thursday (5/24/18)

I remembered accepting the auto-updates the day before (5/23), and when I
went back through the history I saw where the system installed the below
package.

linux-image-3.13.0-149-generic 3.13.0-149.199

On Tue, May 29, 2018 at 12:17 PM, Joseph Salisbury <
<email address hidden>> wrote:

> Did this issue start happening after an update/upgrade? Was there a
> prior kernel version where you were not having this particular problem?
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.17 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.17-rc7
>
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1773676
>
> Title:
> Apport crashing on resume...
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> When I attempt to "wake" / "resume" my laptop, I get a black screen
> instead of the login screen. I'm forced to do a hard reboot to get
> back into the system.
>
> When I reboot the system, it tells me there was an issue and give the
> following:
>
>
> /usr/share/apport/apportcheckresume
>
> Package
> linux-image-3.13.0-149-generic 3.13.0-149.199
>
> Problem type
> kernelOoops
>
> ApportVersion
> 2.14.1-0ubuntu3.28
>
>
> The issue only occurs when I allow the unit to sleep.
>
> I see in history where the system downloaded this package Wednesday
> 5.23.18
>
> My system details:
> 14.04 LTS
> ---
> ApportVersion: 2.14.1-0ubuntu3.28
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: paul 2461 F.... pulseaudio
> CurrentDesktop: Unity
> DistroRelease: Ubuntu 14.04
> HibernationDevice: RESUME=UUID=411d104d-f8d0-48ec-be31-68d4beaa9c66
> InstallationDate: Installed on 2013-09-07 (1723 days ago)
> InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64
> (20130820.1)
> MachineType: Gateway NE56R
> Package: linux (not installed)
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-149-generic.efi.signed
> root=UUID=351a862d-c262-4050-bdc7-92ed4952d853 ro quiet splash
> vt.handoff=7
> ProcVersionSignature: Ubuntu 3.13.0-149.199-generic 3.13.11-ckt39
> RelatedPackageVersions:
> linux-restricted-modules-3.13.0-149-generic N/A
> linux-backports-modules-3.13.0-149-generic N/A
> linux-firmware 1.127.24
> Tags: trusty
> Uname: Linux 3.13.0-149-generic x86_64
> UpgradeStatus: Upgraded to trusty on 2015-03-12 (1173 days ago)
> ...

[Paul Hawkins (p38hawk)]

Joseph,

My apologies... I missed some of your questions:

Did this issue start happening after an update/upgrade?
*(ph) - Yes... It started occurring last Wednesday 5/23 after I installed
the suggested auto-update containing the package
'linux-image-3.13.0-149-generic 3.13.0-149.199'*

Was there a prior kernel version where you were not having this particular
problem?
*(ph) - Not to my knowledge.*

Would it be possible for you to test the latest upstream kernel?
Refer to https://wiki.ubuntu.com/KernelMainlineBuilds.
Please test the latest v4.17 kernel[0].

*(ph) - I will try... I don't have the system with me currently, but will
retest later tonight when I get home.*

On Tue, May 29, 2018 at 12:17 PM, Joseph Salisbury <
<email address hidden>> wrote:

> Did this issue start happening after an update/upgrade? Was there a
> prior kernel version where you were not having this particular problem?
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.17 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.17-rc7
>
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1773676
>
> Title:
> Apport crashing on resume...
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> When I attempt to "wake" / "resume" my laptop, I get a black screen
> instead of the login screen. I'm forced to do a hard reboot to get
> back into the system.
>
> When I reboot the system, it tells me there was an issue and give the
> following:
>
>
> /usr/share/apport/apportcheckresume
>
> Package
> linux-image-3.13.0-149-generic 3.13.0-149.199
>
> Problem type
> kernelOoops
>
> ApportVersion
> 2.14.1-0ubuntu3.28
>
>
> The issue only occurs when I allow the unit to sleep.
>
> I see in history where the system downloaded this package Wednesday
> 5.23.18
>
> My system details:
> 14.04 LTS
> ---
> ApportVersion: 2.14.1-0ubuntu3.28
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: paul 2461 F.... pulseaudio
> CurrentDesktop: Unity
> DistroRelease: Ubuntu 14.04
> HibernationDevice: RESUME=UUID=411d104d-f8d0-48ec-be31-68d4beaa9c66
> InstallationDate: Installed on 2013-09-07 (1723 days ago)
> InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64
> (20130820.1)
> MachineType: Gateway NE56R
> Package: linux (not installed)
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-149-generic.efi.signed
> root=UUID=351a862d-c262-4050-bdc7-92ed4952d...

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]