Bug #1773575 “dual vga " : Bugs : xorg package : Ubuntu

Revision history for this message

mustafa (mustafa-2017) wrote on 2018-05-26:

#1

BootLog.txt Edit (8.8 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (71.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.7 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (152.2 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (10.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (714 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.0 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (301 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.8 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (154.9 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (670 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (38.5 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (39.1 KiB, text/plain; charset="utf-8")
nvidia-installer.log.txt Edit (1.3 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (17.0 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (421 bytes, text/plain; charset="utf-8")

Revision history for this message

penalvch (penalvch) wrote on 2018-05-27:

#2

mustafa, thank you for reporting this and helping make Ubuntu better.

1) Regarding your Bug Description:
>"i tried to update the drivers in one way or another..."

This is not enough information. Could you please advise what you did precisely, in a keyboard click-for-click fashion?

2) Are there any crash files in the /var/crash folder?

3) As per your logs, you install unsupported software (PPA) and have installed the nvidia proprietary drivers when you don't have a nvidia card installed. Hence, after removing all PPAs and the nvidia drivers, and rebooting does this allow you to use the GUI?

tags:	added: latest-bios-a14
Changed in xorg (Ubuntu):
importance:	Undecided → Low
status:	New → Incomplete

Revision history for this message

mustafa (mustafa-2017) wrote on 2018-05-27: Re: [Bug 1773575] Re: dual vga

#3

Download full text (5.9 KiB)

i tried all the possibilities that i found online even to install invidia
because they told me that there might help installing some important files.
now it doesn't allow me to use the GUI i can use only command line. i
tried many ways to restore the original drivers but i could not restore
them. in windows there is something called soft system reset which
reinstall the system basic files and drivers which i could not find it on
ubuntu, because i do not want to lose my server configuration and reinstall
Ubuntu and all the configuration and apps that i used.
so if there is any future from the command line to restore the drivers or
the basic files of the system without damaging my web server it would be
helpful please.
it might not be a bug but i can see it as bug because i tried to remove the
new installed drivers and though i can not use the gui and it gives me
error when i try to login with my user and pass.

Could you please advise what you did
precisely, in a keyboard click-for-click fashion? concerning this question
i can not give you an answer because i tried many things and now i can not
remember them . i tired to install amd drivers and intel and something from
invidia and then tried to remove them all but the gui still give me error
when i try to login .

in my crash i can find the following / in the attachment/ i could not
understand all the things inside the crash file

thanks for the great job that you and the team doing and i hope that you
can help me to solve this problem.

greetings

On Sun, May 27, 2018 at 7:20 AM, Christopher M. Penalver <
<email address hidden>> wrote:

> mustafa, thank you for reporting this and helping make Ubuntu better.
>
> 1) Regarding your Bug Description:
> >"i tried to update the drivers in one way or another..."
>
> This is not enough information. Could you please advise what you did
> precisely, in a keyboard click-for-click fashion?
>
> 2) Are there any crash files in the /var/crash folder?
>
> 3) As per your logs, you install unsupported software (PPA) and have
> installed the nvidia proprietary drivers when you don't have a nvidia
> card installed. Hence, after removing all PPAs and the nvidia drivers,
> and rebooting does this allow you to use the GUI?
>
> ** Tags added: latest-bios-a14
>
> ** Changed in: xorg (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: xorg (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1773575
>
> Title:
> dual vga
>
> Status in xorg package in Ubuntu:
> Incomplete
>
> Bug description:
> i have a laptop dell which has two vga one from intel and the other
> one is amd. i tried to update the drivers in one way or another every
> thing stoped and i can not use the gui anymore
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: xorg 1:7.7+13ubuntu3
> ProcVersionSignature: Ubuntu 4.13.0-43.48~16.04.1-generic 4.13.16
> Uname: Linux 4.13.0-43-generic x86_64
> .tmp.unity_support_test.1:
>
> ApportVersion: 2.20.1-0ubuntu2.17
> Architecture: amd64
> CompizPlugins: No value set for `/apps/compiz-1/gen...

i tried all the possibilities that i found online even to install invidia
because they told me that there might help installing some important files.
now it  doesn't allow me to use the GUI i can use only command line. i
tried many ways to restore the original drivers but i could not restore
them. in windows there is something called soft system reset which
reinstall the system basic files and drivers which i could not find it on
ubuntu, because i do not want to lose my server configuration and reinstall
Ubuntu and all the configuration and apps that i used.
so if there is any future from the command line to restore the drivers or
the basic files of the system without damaging my web server it would be
helpful please.
it might not be a bug but i can see it as bug because i tried to remove the
new installed drivers and though i can not use the gui and it gives me
error when i try to login with my user and pass.

Could you please advise what you did
precisely, in a keyboard click-for-click fashion? concerning this question
i can not give you an answer because i tried many things and now i can not
remember them . i tired to install amd drivers and intel and something from
invidia and then tried to remove them all but the gui still give me error
when i try to login .

in my crash i can find the following / in the attachment/ i could not
understand all the things inside the crash file

thanks for the great job that you and the team doing and i hope that you
can help me to solve this problem.

greetings

On Sun, May 27, 2018 at 7:20 AM, Christopher M. Penalver <
christopher.m.penalver@gmail.com> wrote:

> mustafa, thank you for reporting this and helping make Ubuntu better.
>
> 1) Regarding your Bug Description:
> >"i tried to update the drivers in one way or another..."
>
> This is not enough information. Could you please advise what you did
> precisely, in a keyboard click-for-click fashion?
>
> 2) Are there any crash files in the /var/crash folder?
>
> 3) As per your logs, you install unsupported software (PPA) and have
> installed the nvidia proprietary drivers when you don't have a nvidia
> card installed. Hence, after removing all PPAs and the nvidia drivers,
> and rebooting does this allow you to use the GUI?
>
> ** Tags added: latest-bios-a14
>
> ** Changed in: xorg (Ubuntu)
>    Importance: Undecided => Low
>
> ** Changed in: xorg (Ubuntu)
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1773575
>
> Title:
>   dual vga
>
> Status in xorg package in Ubuntu:
>   Incomplete
>
> Bug description:
>   i have a laptop dell which has two vga one from intel and the other
>   one is amd. i tried to update the drivers in one way or another every
>   thing stoped and i can not use the gui anymore
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 16.04
>   Package: xorg 1:7.7+13ubuntu3
>   ProcVersionSignature: Ubuntu 4.13.0-43.48~16.04.1-generic 4.13.16
>   Uname: Linux 4.13.0-43-generic x86_64
>   .tmp.unity_support_test.1:
>
>   ApportVersion: 2.20.1-0ubuntu2.17
>   Architecture: amd64
>   CompizPlugins: No value set for `/apps/compiz-1/general/
> screen0/options/active_plugins'
>   CompositorRunning: None
>   Date: Sat May 26 22:00:13 2018
>   DistUpgraded: Fresh install
>   DistroCodename: xenial
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes, including running git bisection searches
>   GraphicsCard:
>    Intel Corporation 3rd Gen Core processor Graphics Controller
> [8086:0166] (rev 09) (prog-if 00 [VGA controller])
>      Subsystem: Dell 3rd Gen Core processor Graphics Controller [1028:05b8]
>    Advanced Micro Devices, Inc. [AMD/ATI] Mars [Radeon HD 8730M]
> [1002:6601] (rev ff) (prog-if ff)
>   InstallationDate: Installed on 2018-01-10 (136 days ago)
>   InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64
> (20170801)
>   MachineType: Dell Inc. Inspiron 5521
>   ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-43-generic
> root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   Xrandr: Screen 0: minimum 0 x 0, current 3600 x 1080, maximum 4096 x 4096
>   dmi.bios.date: 07/31/2015
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: A14
>   dmi.board.name: 0C46Y8
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 8
>   dmi.chassis.vendor: Dell Inc.
>   dmi.chassis.version: A14
>   dmi.modalias: dmi:bvnDellInc.:bvrA14:bd07/31/2015:svnDellInc.:
> pnInspiron5521:pvrA14:rvnDellInc.:rn0C46Y8:rvrA00:cvnDellInc.:ct8:cvrA14:
>   dmi.product.family: 103C_5335KV
>   dmi.product.name: Inspiron 5521
>   dmi.product.version: A14
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.12.3+16.04.20180221-0ubuntu1
>   version.ia32-libs: ia32-libs N/A
>   version.libdrm2: libdrm2 2.4.83-1~16.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 17.2.8-0ubuntu0~16.04.1
>   version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
>   version.libgl1-mesa-glx: libgl1-mesa-glx 17.2.8-0ubuntu0~16.04.1
>   version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.7
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev
> 1:2.10.1-1ubuntu2
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20160325-1ubuntu1.2
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
>   xserver.bootTime: Tue May 22 09:07:33 2018
>   xserver.configfile: default
>   xserver.errors: RADEON(G0): [XvMC] Failed to initialize extension.
>   xserver.logfile: /var/log/Xorg.0.log
>   xserver.outputs:
>    product id                                 927
>    vendor                                     LGD
>   xserver.version: 2:1.18.4-0ubuntu0.7
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1773575/+subscriptions
>

Revision history for this message

penalvch (penalvch) wrote on 2018-05-27:

#4

mustafa:

1) Regarding crash files, you would not want to attach them, as they may contain sensitive information you don't want to reveal publicly.

Instead, one may report them in a privacy respectful way via a terminal:
ubuntu-bug /var/crash/FILENAME.crash

where FILENAME is the name of the crash file.

2) It is advised to immediately back up your data (config files, list of what apps you have installed, etc.), so that in the event of a disaster (hardware failure, OS stops working entirely, etc.) you may perform a clean install and bring the OS back to the desired state. Stating "i do not want to lose my server configuration and reinstall Ubuntu and all the configuration and apps that i used" doesn't mean you won't have to do it. This is a matter of how prepared are you if you must.

3) Post the results of the following terminal command:
history

4) To confirm a WORKAROUND, if you install the package gnome-session-flashback and login to GNOME (Metacity), does this allow you to use the GUI again?

Revision history for this message

mustafa (mustafa-2017) wrote on 2018-05-27:

#5

Download full text (5.0 KiB)

yes it solved my problem thanks alot i could not find such a solution
online. you saved my day

On Sun, May 27, 2018 at 8:34 AM, Christopher M. Penalver <
<email address hidden>> wrote:

> mustafa:
>
> 1) Regarding crash files, you would not want to attach them, as they may
> contain sensitive information you don't want to reveal publicly.
>
> Instead, one may report them in a privacy respectful way via a terminal:
> ubuntu-bug /var/crash/FILENAME.crash
>
> where FILENAME is the name of the crash file.
>
> 2) It is advised to immediately back up your data (config files, list of
> what apps you have installed, etc.), so that in the event of a disaster
> (hardware failure, OS stops working entirely, etc.) you may perform a
> clean install and bring the OS back to the desired state. Stating "i do
> not want to lose my server configuration and reinstall Ubuntu and all
> the configuration and apps that i used" doesn't mean you won't have to
> do it. This is a matter of how prepared are you if you must.
>
> 3) Post the results of the following terminal command:
> history
>
> 4) To confirm a WORKAROUND, if you install the package gnome-session-
> flashback and login to GNOME (Metacity), does this allow you to use the
> GUI again?
>
> ** Attachment removed: "_usr_lib_x86_64-linux-gnu_
> unity_compiz-config-profile-setter.1000_copy.crash"
> https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/
> 1773575/+attachment/5145036/+files/_usr_lib_x86_64-linux-
> gnu_unity_compiz-config-profile-setter.1000_copy.crash
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1773575
>
> Title:
> dual vga
>
> Status in xorg package in Ubuntu:
> Incomplete
>
> Bug description:
> i have a laptop dell which has two vga one from intel and the other
> one is amd. i tried to update the drivers in one way or another every
> thing stoped and i can not use the gui anymore
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: xorg 1:7.7+13ubuntu3
> ProcVersionSignature: Ubuntu 4.13.0-43.48~16.04.1-generic 4.13.16
> Uname: Linux 4.13.0-43-generic x86_64
> .tmp.unity_support_test.1:
>
> ApportVersion: 2.20.1-0ubuntu2.17
> Architecture: amd64
> CompizPlugins: No value set for `/apps/compiz-1/general/
> screen0/options/active_plugins'
> CompositorRunning: None
> Date: Sat May 26 22:00:13 2018
> DistUpgraded: Fresh install
> DistroCodename: xenial
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, including running git bisection searches
> GraphicsCard:
> Intel Corporation 3rd Gen Core processor Graphics Controller
> [8086:0166] (rev 09) (prog-if 00 [VGA controller])
> Subsystem: Dell 3rd Gen Core processor Graphics Controller [1028:05b8]
> Advanced Micro Devices, Inc. [AMD/ATI] Mars [Radeon HD 8730M]
> [1002:6601] (rev ff) (prog-if ff)
> InstallationDate: Installed on 2018-01-10 (136 days ago)
> InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64
> (20170801)
> MachineType: Dell Inc. Inspiron 5521
> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-43-generic
> root=/dev/mapper/ubuntu--vg-root ro quiet splash vt....

yes it solved my problem thanks alot i could not find such a solution
online. you saved my day

On Sun, May 27, 2018 at 8:34 AM, Christopher M. Penalver <
christopher.m.penalver@gmail.com> wrote:

> mustafa:
>
> 1) Regarding crash files, you would not want to attach them, as they may
> contain sensitive information you don't want to reveal publicly.
>
> Instead, one may report them in a privacy respectful way via a terminal:
> ubuntu-bug /var/crash/FILENAME.crash
>
> where FILENAME is the name of the crash file.
>
> 2) It is advised to immediately back up your data (config files, list of
> what apps you have installed, etc.), so that in the event of a disaster
> (hardware failure, OS stops working entirely, etc.) you may perform a
> clean install and bring the OS back to the desired state. Stating "i do
> not want to lose my server configuration and reinstall Ubuntu and all
> the configuration and apps that i used" doesn't mean you won't have to
> do it. This is a matter of how prepared are you if you must.
>
> 3) Post the results of the following terminal command:
> history
>
> 4) To confirm a WORKAROUND, if you install the package gnome-session-
> flashback and login to GNOME (Metacity), does this allow you to use the
> GUI again?
>
> ** Attachment removed: "_usr_lib_x86_64-linux-gnu_
> unity_compiz-config-profile-setter.1000_copy.crash"
>    https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/
> 1773575/+attachment/5145036/+files/_usr_lib_x86_64-linux-
> gnu_unity_compiz-config-profile-setter.1000_copy.crash
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1773575
>
> Title:
>   dual vga
>
> Status in xorg package in Ubuntu:
>   Incomplete
>
> Bug description:
>   i have a laptop dell which has two vga one from intel and the other
>   one is amd. i tried to update the drivers in one way or another every
>   thing stoped and i can not use the gui anymore
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 16.04
>   Package: xorg 1:7.7+13ubuntu3
>   ProcVersionSignature: Ubuntu 4.13.0-43.48~16.04.1-generic 4.13.16
>   Uname: Linux 4.13.0-43-generic x86_64
>   .tmp.unity_support_test.1:
>
>   ApportVersion: 2.20.1-0ubuntu2.17
>   Architecture: amd64
>   CompizPlugins: No value set for `/apps/compiz-1/general/
> screen0/options/active_plugins'
>   CompositorRunning: None
>   Date: Sat May 26 22:00:13 2018
>   DistUpgraded: Fresh install
>   DistroCodename: xenial
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes, including running git bisection searches
>   GraphicsCard:
>    Intel Corporation 3rd Gen Core processor Graphics Controller
> [8086:0166] (rev 09) (prog-if 00 [VGA controller])
>      Subsystem: Dell 3rd Gen Core processor Graphics Controller [1028:05b8]
>    Advanced Micro Devices, Inc. [AMD/ATI] Mars [Radeon HD 8730M]
> [1002:6601] (rev ff) (prog-if ff)
>   InstallationDate: Installed on 2018-01-10 (136 days ago)
>   InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64
> (20170801)
>   MachineType: Dell Inc. Inspiron 5521
>   ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-43-generic
> root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   Xrandr: Screen 0: minimum 0 x 0, current 3600 x 1080, maximum 4096 x 4096
>   dmi.bios.date: 07/31/2015
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: A14
>   dmi.board.name: 0C46Y8
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 8
>   dmi.chassis.vendor: Dell Inc.
>   dmi.chassis.version: A14
>   dmi.modalias: dmi:bvnDellInc.:bvrA14:bd07/31/2015:svnDellInc.:
> pnInspiron5521:pvrA14:rvnDellInc.:rn0C46Y8:rvrA00:cvnDellInc.:ct8:cvrA14:
>   dmi.product.family: 103C_5335KV
>   dmi.product.name: Inspiron 5521
>   dmi.product.version: A14
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.12.3+16.04.20180221-0ubuntu1
>   version.ia32-libs: ia32-libs N/A
>   version.libdrm2: libdrm2 2.4.83-1~16.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 17.2.8-0ubuntu0~16.04.1
>   version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
>   version.libgl1-mesa-glx: libgl1-mesa-glx 17.2.8-0ubuntu0~16.04.1
>   version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.7
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev
> 1:2.10.1-1ubuntu2
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20160325-1ubuntu1.2
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
>   xserver.bootTime: Tue May 22 09:07:33 2018
>   xserver.configfile: default
>   xserver.errors: RADEON(G0): [XvMC] Failed to initialize extension.
>   xserver.logfile: /var/log/Xorg.0.log
>   xserver.outputs:
>    product id                                 927
>    vendor                                     LGD
>   xserver.version: 2:1.18.4-0ubuntu0.7
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1773575/+subscriptions
>

Revision history for this message

penalvch (penalvch) wrote on 2018-05-27:

#6

mustafa, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1773575/comments/5 regarding this being resolved. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in xorg (Ubuntu):
status:	Incomplete → Invalid

Ubuntu
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dual vga

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Ubuntuxorg package

dual vga

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Ubuntu
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