Firefox stops loading Farmville 2 and hangs.

[Ken Wagner]

STR: Start Firefox (56 or 57), go to Facebook. Start Farmville 2.
     Farmville 2 hangs while loading. Never plays.

The Adobe Flash Player is properly installed. Has also been re-installed. Ditto for FireFox.

Does not matter if using Ubuntu 16.04 or 17.10.

Farmville 2 via Facebook in Firefox hangs. Also will not work if run from the Zynga URL (the makers of Farmville 2. Other Facebook games work well. Try "Pearl's Perils."

Happy to help with testing if you like. This has been tested on both desktops and laptops.

Thanks,

Ken Wagner

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ubuntu-release-upgrader-core 1:16.04.23
ProcVersionSignature: Ubuntu 4.10.0-42.46~16.04.1-generic 4.10.17
Uname: Linux 4.10.0-42-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia
ApportVersion: 2.20.1-0ubuntu2.14
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: Unity
Date: Tue Dec 26 15:59:05 2017
InstallationDate: Installed on 2017-03-06 (295 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)
---
AddonCompatCheckDisabled: False
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ken 2466 F.... pulseaudio
 /dev/snd/pcmC0D0p: ken 2466 F...m pulseaudio
 /dev/snd/controlC0: ken 2466 F.... pulseaudio
 /dev/snd/controlC2: ken 2466 F.... pulseaudio
BuildID: 20180614184508
Channel: beta
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
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 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2018-03-28 (94 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
IpRoute:
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 default via 192.168.1.1 dev wlx7cdd908b43ea proto static metric 600
 169.254.0.0/16 dev wlx7cdd908b43ea scope link metric 1000
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 192.168.1.0/24 dev wlx7cdd908b43ea proto kernel scope link src 192.168.1.2 metric 600
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-61ed5f93-fc76-48cc-8c5e-05d080180530
Package: firefox 61.0~b14+build1-0ubuntu0.16.04.1 [origin: LP-PPA-mozillateam-firefox-next]
PackageArchitecture: amd64
Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
PrefSources:
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ProcVersionSignature: Ubuntu 4.13.0-45.50~16.04.1-generic 4.13.16
Profiles: Profile0 (Default) - LastVersion=61.0/20180614184508 (In use)
RunningIncompatibleAddons: False
SubmittedCrashIDs:
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 bp-481cf9ec-efcd-4900-93aa-4e8940180512
 bp-ad49167e-7776-4ff5-8acc-5adb50180421
 bp-08f026d0-e273-45fb-b355-c70ae0180402
Tags: xenial third-party-packages beta-channel
Themes: extensions.sqlite corrupt or missing
Uname: Linux 4.13.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/09/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2501
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: M5A97 LE R2.0
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2501:bd04/09/2014:svnTobefilledbyO.E.M.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnASUSTeKCOMPUTERINC.:rnM5A97LER2.0:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: To be filled by O.E.M.
---
AddonCompatCheckDisabled: False
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: ken 4810 F.... pulseaudio
 /dev/snd/pcmC1D0p: ken 4810 F...m pulseaudio
 /dev/snd/controlC1: ken 4810 F.... pulseaudio
 /dev/snd/controlC0: ken 4810 F.... pulseaudio
BuildID: 20190317215230
Channel: Unavailable
DistroRelease: Ubuntu 16.04
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2018-03-28 (358 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
IpRoute:
 default via 192.168.0.1 dev enp2s0 proto static metric 100
 default via 192.168.1.1 dev wlx7cdd908b43ea proto static metric 600
 169.254.0.0/16 dev wlx7cdd908b43ea scope link metric 1000
 192.168.0.0/24 dev enp2s0 proto kernel scope link src 192.168.0.10 metric 100
 192.168.1.0/24 dev wlx7cdd908b43ea proto kernel scope link src 192.168.1.3 metric 600
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-61ed5f93-fc76-48cc-8c5e-05d080180530
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
Package: firefox 66.0+build3-0ubuntu0.16.04.2
PackageArchitecture: amd64
Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
PrefSources: prefs.js
ProcEnviron:
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ProcVersionSignature: Ubuntu 4.15.0-46.49~16.04.1-generic 4.15.18
Profiles: Profile0 (Default) - LastVersion=66.0/20190317215230 (In use)
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RunningIncompatibleAddons: False
SubmittedCrashIDs:
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 bp-481cf9ec-efcd-4900-93aa-4e8940180512
 bp-ad49167e-7776-4ff5-8acc-5adb50180421
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Tags: xenial
Themes: extensions.sqlite corrupt or missing
Uname: Linux 4.15.0-46-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 04/09/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2501
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: M5A97 LE R2.0
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2501:bd04/09/2014:svnTobefilledbyO.E.M.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnASUSTeKCOMPUTERINC.:rnM5A97LER2.0:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: To be filled by O.E.M.

[Stefan-georgiev (stefan-georgiev)]

Mozilla/5.0 (X11; Linux x86_64; rv:55.0) Gecko/20100101 Firefox/55.0 (20170606100219)

STR:
1. Open Nightly
2. Navigate and login to Facebook.com
3. Start Farm Ville 2 game
4. Observe

AR: The game is stuck at the loading screen
ER: The game should load without issue

The game is running correctly on Windows and OS X.

[Benjamin Smedberg (Mozilla) [:bs] (benjamin-smedbergs)]

Is this bug 1370237?

[Stefan-georgiev (stefan-georgiev)]

The game is not loading even when delete the mentioned file (pluginreg.dat) in the profile folder and restart Nightly.

Flipping the following prefs does not make any difference as well - browser.tabs.remote.autostart.2 and dom.ipc.plugins.asyncdrawing.enabled

[Benjamin Smedberg (Mozilla) [:bs] (benjamin-smedbergs)]

WFM on Linux 64: I get the ask-to-activate prompt and can use it successfully.

I don't know what to do next about this bug.

[Benjamin Smedberg (Mozilla) [:bs] (benjamin-smedbergs)]

I spoke too soon: I am seeing this get stuck right at the end of the loading screen. I'm going to reach out on our partner list.

[juj (jujjyl)]

This bug 1370743 has been filed about the same problem, although its reproducibility scenario at the time was a bit different.

[juj (jujjyl)]

Err sorry, I meant bug 1317995.

[Benjamin Smedberg (Mozilla) [:bs] (benjamin-smedbergs)]

We worked with Adobe on gug 1317995 with async drawing, and that appears to be fixed in the latest Flash updates.

This bug on Linux has very similar symptoms but doesn't depend on async drawing (which doesn't even existing on Linux).

[Oana-botisan (oana-botisan)]

I've noticed that this bug is now reproducing on Windows 10 using 52.5.2 esr - build 2.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[José Eduardo MCO (edu.mco)]

The game doesn't load completely but firefox keeps ok to me.

Have you tried on other browser?

[Ken Wagner (beaucoder)]

Hi Eduardo,

Yes. With Chrome Farmville sometimes works but eventually gets stuck.

With Opera the same problems or it just won't load.

Ken

On 12/27/2017 03:09 AM, Eduardo wrote:
> The game doesn't load completely but firefox keeps ok to me.
>
> Have you tried on other browser?
>

[Hani-yacoub (hani-yacoub)]

Also reproducible on Windows 10 x64 on the Firefox Nightly 60.0a1(2018-01-31)(64-bit)

[Paul White (paulw2u)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version.

When you test it and it is still an issue, kindly upload the updated logs by running only once:

apport-collect 1740180

and any other logs that are relevant for this particular issue.

[Ken Wagner (beaucoder)]

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[Ken Wagner (beaucoder)]

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[Catalin-sasca (catalin-sasca)]

Reproducible on DevEdition 65.0b9 on Ubuntu 18.04 (x64). The string (SecurityError: Permission denied to access property "href" on cross-origin object) appears multiple times in the browser console.

[Stefan-georgiev (stefan-georgiev)]

Mozilla/5.0 (Windows NT 6.1; rv:67.0) Gecko/20100101 Firefox/67.0 (20190219094627)

Reproducible using the latest Nightly build on Windows 7 x84 with the following error in the browser console "SecurityError: Permission denied to get property "href" on cross-origin object"

[Ken Wagner (beaucoder)]

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[Ken Wagner (beaucoder)]

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[Ken Wagner (beaucoder)]

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[Ken Wagner (beaucoder)]

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[Ken Wagner (beaucoder)]

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[Ken Wagner (beaucoder)]

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[Ken Wagner (beaucoder)]

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[Ken Wagner (beaucoder)]

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[Hani-yacoub (hani-yacoub)]

Reproducible using Firefox Nightly 68.0a1 (2019-03-22) on Windows 10 x64.
"SecurityError: Permission denied to get property "href" on cross-origin object" error appears in the browser console.

[Liviu-seplecan (liviu-seplecan)]

Created attachment 9063147
console errors - FarmVille 2 - .png

[Liviu-seplecan (liviu-seplecan)]

Created attachment 9063148
console errors - FarmVille 2.png

[Liviu-seplecan (liviu-seplecan)]

Created attachment 9063149
console errors -Slotomania .png

[Liviu-seplecan (liviu-seplecan)]

Created attachment 9063156
youtube 1080play video -errors console.png

[Alin-ilea (alin-ilea)]

Reproducible in the Latest Nightly 69.0a1 (2019-07-01).

[Simona-marcu (simona-marcu)]

Mozilla/5.0 (X11; Linux i686; rv:71.0) Gecko/20100101 Firefox/71.0 - Build ID: 20190911215306.
This issues is still reproducible on the latest Nightly 71.0a1 on Ubuntu 16.04 i686.

[Sebastian-padilla (sebastian-padilla)]

This is still happening on latest Nightly 72.0a1 on Ubuntu 18.04

[Augusto-pace (augusto-pace)]

This issue was reproducible on Windows 10 with Firefox Nightly version 74.0a1 (2020-01-14) (64-bit). Marked as affected and all platforms.

[Apace-d (apace-d)]

This issue was reproducible on Mac OS 10.14 with Firefox Nightly version 75.0a1 (2020-02-17) . Marked as affected.

[Apace-d (apace-d)]

Hi,

I was able to reproduce this issue on Ubuntu 18 with Firefox version Nightly 76.0a1 (2020-03-17) (64-bit) on game https://apps.facebook.com/juicejam . Marking that flag as affected.

[Apace-d (apace-d)]

Hi,

I was able to reproduce this issue on Ubuntu 18 with Firefox version Nightly 77.0a1 (2020-04-15) (64-bit). Marking that flag as affected.

[Pablo-muir (pablo-muir)]

i was able to reproduce this issue on Nightly 81.0a1 on Ubuntu 18.04, also on beta 80.0b3 and 79release.

[Fdiciocco (fdiciocco)]

Hi,

I was able to reproduce this issue on Ubuntu 20 with Firefox version Nightly 83.0a1 (2020-10-14) (64-bit). Marking that flag as affected.

[Release-mgmt-account-bot (release-mgmt-account-bot)]

Change the status for beta to have the same as nightly and release.
For more information, please visit [auto_nag documentation](https://wiki.mozilla.org/Release_Management/autonag#missing_beta_status.py).