firefox quantum not loading

[. . .]

I have not got a clue about what is going on or how to report it, as I am not computer speak literate, and the instructions for downloading firefox quantum only apply to 'about firefox', the old one, and not installing the new.

ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: firefox 54.0+build3-0ubuntu0.16.10.1
ProcVersionSignature: Ubuntu 4.8.0-59.64-generic 4.8.17
Uname: Linux 4.8.0-59-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.3-0ubuntu8.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: foxyloxy 1970 F.... pulseaudio
BuildID: 20170612122018
Channel: Unavailable
CurrentDesktop: Unity
Date: Thu Nov 23 14:49:08 2017
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-11-18 (369 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
IpRoute:
 default via 192.168.0.1 dev enp0s20u5u2 proto static metric 100
 169.254.0.0/16 dev enp0s20u5u2 scope link metric 1000
 192.168.0.0/24 dev enp0s20u5u2 proto kernel scope link src 192.168.0.178 metric 100
IwConfig:
 lo no wireless extensions.

 enp3s0 no wireless extensions.

 enp0s20u5u2 no wireless extensions.
Locales: extensions.sqlite corrupt or missing
PrefSources: prefs.js
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=54.0/20170612122018 (In use)
RfKill:
 0: hci0: Bluetooth
  Soft blocked: yes
  Hard blocked: no
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to yakkety on 2017-04-18 (219 days ago)
dmi.bios.date: 05/19/2016
dmi.bios.vendor: Insyde
dmi.bios.version: F.09
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 81F1
dmi.board.vendor: HP
dmi.board.version: 64.29
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.09:bd05/19/2016:svnHP:pnHPNotebook:pvrType1ProductConfigId:rvnHP:rn81F1:rvr64.29:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Notebook
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

[Etienne Papegnies (etienne-papegnies)]

When you filed this bug, it was under Firefox 54 (54.0+build3-0ubuntu0.16.10.1)
Not sure how you got this old version but to reinstall:

> sudo apt remove --purge firefox
> sudo apt update
> sudo apt install firefox

Then please attempt to launch it from the command line (Open terminal with CTRL+ALT+T then type "firefox") and provide any feedback.

[. . . (otherwise)]

Doing sudo apt stuff is so not my thing, as I do not know how to do or
where do such stuff.

Thankyou though very much for your advice, and everything is ok now as I
was using a

16.10 system and it got updated to 17.10 system, I think, and firefox 57
was part of the

upgrade. So thanks again, and have amazing new year and many many more.

TK

On 23/11/17 17:11, Etienne Papegnies wrote:
> When you filed this bug, it was under Firefox 54 (54.0+build3-0ubuntu0.16.10.1)
> Not sure how you got this old version but to reinstall:
>
>> sudo apt remove --purge firefox
>> sudo apt update
>> sudo apt install firefox
> Then please attempt to launch it from the command line (Open terminal
> with CTRL+ALT+T then type "firefox") and provide any feedback.
>
> ** Changed in: firefox (Ubuntu)
> Status: New => Incomplete
>

[Launchpad Janitor (janitor)]

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]