Shell crashes when left unattended

[Thiago Benites]

When the monitor in the modus hibernation gets, it works until then ok, even if I'm listenig to music, the music plays further. When I try to come back to use the computer the music stops and when I insert my password all the programs are closed, as if I had started the OS. Every windows are closed and you need to open eveything again. Just to inform: I use a Monitor Samsung 4K 28" through DisplayPort. On a desktop, not a laptop.

If you need some more information that I may forgot, I try to answer as soon as possible.

Thank you very much,
Thiago Benites

PS: I use the german version of Artful Aardvark
---
ApportVersion: 2.20.7-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: thiago 1032 F...m pulseaudio
 /dev/snd/controlC0: thiago 1032 F.... pulseaudio
 /dev/snd/controlC1: thiago 1032 F.... pulseaudio
CurrentDesktop: GNOME
DistroRelease: Ubuntu 17.10
InstallationDate: Installed on 2017-10-02 (13 days ago)
InstallationMedia: Ubuntu-GNOME 17.04 "Zesty Zapus" - Release amd64 (20170412)
IwConfig:
 eno1 no wireless extensions.

 lo no wireless extensions.
MachineType: LENOVO 32272R4
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-4.13.0-16-generic.efi.signed root=UUID=49009627-59f0-42b5-a403-7fd1a9dfc065 ro rootflags=subvol=@ quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-16-generic N/A
 linux-backports-modules-4.13.0-16-generic N/A
 linux-firmware 1.169
RfKill:

Tags: artful wayland-session
Uname: Linux 4.13.0-16-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/27/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 9SKT67AUS
dmi.board.name: MAHOBAY
dmi.board.vendor: LENOVO
dmi.board.version: Win8 STD DPK TPG
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnLENOVO:bvr9SKT67AUS:bd04/27/2013:svnLENOVO:pn32272R4:pvrThinkCentreM92p:rvnLENOVO:rnMAHOBAY:rvrWin8STDDPKTPG:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: 32272R4
dmi.product.version: ThinkCentre M92p
dmi.sys.vendor: LENOVO
---
ApportVersion: 2.20.7-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: thiago 6664 F...m pulseaudio
 /dev/snd/controlC0: thiago 6664 F.... pulseaudio
 /dev/snd/controlC1: thiago 6664 F.... pulseaudio
CurrentDesktop: GNOME
DistroRelease: Ubuntu 17.10
InstallationDate: Installed on 2017-10-02 (13 days ago)
InstallationMedia: Ubuntu-GNOME 17.04 "Zesty Zapus" - Release amd64 (20170412)
IwConfig:
 eno1 no wireless extensions.

 lo no wireless extensions.
MachineType: LENOVO 32272R4
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-4.13.0-16-generic.efi.signed root=UUID=49009627-59f0-42b5-a403-7fd1a9dfc065 ro rootflags=subvol=@ quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-16-generic N/A
 linux-backports-modules-4.13.0-16-generic N/A
 linux-firmware 1.169
RfKill:

Tags: artful wayland-session
Uname: Linux 4.13.0-16-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/27/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 9SKT67AUS
dmi.board.name: MAHOBAY
dmi.board.vendor: LENOVO
dmi.board.version: Win8 STD DPK TPG
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnLENOVO:bvr9SKT67AUS:bd04/27/2013:svnLENOVO:pn32272R4:pvrThinkCentreM92p:rvnLENOVO:rnMAHOBAY:rvrWin8STDDPKTPG:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: 32272R4
dmi.product.version: ThinkCentre M92p
dmi.sys.vendor: LENOVO

[Thiago Benites (79benites)]

The program was upgraded from Linux 17.04

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1723772

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Thiago Benites (79benites)]

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[Thiago Benites (79benites)]

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[Thiago Benites (79benites)]

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[Thiago Benites (79benites)]

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[Thiago Benites (79benites)]

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[Thiago Benites (79benites)]

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[Thiago Benites (79benites)]

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[Thiago Benites (79benites)]

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[Thiago Benites (79benites)]

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[Thiago Benites (79benites)]

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[Thiago Benites (79benites)]

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[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

We would like to see if this bug is already fixed upstream, so please test the latest upstream kernel. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.14 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.14-rc5

[Thiago Benites (79benites)]

Hello Joseph,

thanks for your email. I'm trying to install the Kernel 4.14 from this
link: http://sourcedigit.com/22814-install-linux-kernel-4-14-rc5/ but it
doesn't work. After the two first commands all other show the message "not
found".

I'll try to answer your questions. This problem started after an upgrade
from 17.04 to 17.10. With ubuntu 17.04 (Gnome) I tipped the key "space" and
could immediatly put the password an work further. Now I'm asked to click
over my name (even though I'm the only user an have only one account) then
the password and everything is out.

I'm not sure which kernel I was using. Maybe 4.10.0-37-generic? I'm still
use this one on my laptop.

I need to apologize that I'm not an user so advanced. But I'm working now
and trying to install the version 4.14.

Well; I'm still on computer for the next two hours and I can answer if you
have questions.

Thank you too.

Am Montag, den 16.10.2017, 17:30 +0000 schrieb Joseph Salisbury:
> Did this issue start happening after an update/upgrade? Was there a
> prior kernel version where you were not having this particular problem?
>
> We would like to see if this bug is already fixed upstream, so please
> test the latest upstream kernel. Refer to
> https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.14 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.14-rc5
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>

[Thiago Benites (79benites)]

I got Kernel 4.14 installed and it still didn't work. The problem now is that I don't even got Internet.

I started Windows 10 from the same computer and Internet was ok. But on Linux even after several restarts it still doesn't connect.

This is the information I got from the command "cat /pro/version":

Linux Version 4.14.0-041400rc5-generic (kernel@gloin) (gcc version 7.2.0
(Ubuntu 7.2.0-8ubuntu2))
#201710152230 SMP Mon Oct 16 02:32:01 UTC 2017

Thanks again,
Thiago

[Kai-Heng Feng (kaihengfeng)]

It sounds like a gnome-shell bug instead.

[Daniel van Vugt (vanvugt)]

Please have a look in /var/crash for .crash files.

For each crash FILENAME run: ubuntu-bug /var/crash/FILENAME.crash

And then add a comment here linking to the newly created bugs.

[Thiago Benites (79benites)]

Hello,

I tried what you asked, but wasn't so successful. Only the first one could
be sent. The other files show always an error.

The one it worked is called: _usr_bin_nautilus.1000.crash

The generated link is the following: https://bugs.launchpad.net/ubuntu/+sou
rce/nautilus/+filebug/bdb2a650-b5c2-11e7-8007-
68b5996a96c8?field.title=nautilus+crashed+with+SIGSEGV+in+g_type_check_inst
ance_is_a%28%29

Thanks,

Am Freitag, den 20.10.2017, 07:42 +0000 schrieb Daniel van Vugt:
> Please have a look in /var/crash for .crash files.
>
> For each crash FILENAME run: ubuntu-bug /var/crash/FILENAME.crash
>
> And then add a comment here linking to the newly created bugs.
>
> ** Summary changed:
>
> - Hibernation
> + Shell crashes when left unattended
>
> ** Changed in: gnome-shell (Ubuntu)
> Status: New => Incomplete
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Invalid
>
> ** No longer affects: linux (Ubuntu)
>

[Thiago Benites (79benites)]

There are some news about the problem. It is better now, but still weird. When I go to the hibernation I can come back and the windows are not closed anymore, but when I move a windows or close it the screen flares and so stay it, until I restart the computer.

I got Ubuntu 17.10 on my laptop and I don't have this problem, it works fine. There's a little detail that can be helpful. When I start the hibernation there are some seconds until the LED from monitor starts to blink. If I try to come back before the LED blinks so it works fine further. Just when the monitor in fact in stand by is I got the problem.

[Launchpad Janitor (janitor)]

[Expired for gnome-shell (Ubuntu) because there has been no activity for 60 days.]