mobile broadband connectie fail (timeout)

Bug #1723210 reported by rhhoek
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
modemmanager (Ubuntu)
New
Undecided
Unassigned

Bug Description

On Ubuntu 17.10 I cannot make a mobile broadband connection.
On my multiboot laptop with a Hewlett-Packard Gobi 2000 Wireless Modem I can successfully connect to T-Mobile broadband network when I use Ubuntu 17.04 (Gnome), but not with Ubuntu 17.10 (Artful Aardvark) with the latest patches applied.
The gobi-loader loads the firmware in both instances successfully ( the 3 ttyUSB ports are visible. I get a response on ttyUSB1 with an AT-command)

In the attached syslog you can see the connection times out.

Description: Ubuntu Artful Aardvark (development branch)
Release: 17.10

modemmanager:
  Installed: 1.6.8-1
  Candidate: 1.6.8-1
  Version table:
 *** 1.6.8-1 500
        500 http://nl.archive.ubuntu.com/ubuntu artful/main amd64 Packages
        100 /var/lib/dpkg/status

network-manager:
  Installed: 1.8.4-1ubuntu3
  Candidate: 1.8.4-1ubuntu3
  Version table:
 *** 1.8.4-1ubuntu3 500
        500 http://nl.archive.ubuntu.com/ubuntu artful/main amd64 Packages
        100 /var/lib/dpkg/status

Revision history for this message
rhhoek (r-h-hoek) wrote :
affects: zeitgeist (Ubuntu) → modemmanager (Ubuntu)
description: updated
Revision history for this message
sugree (sugree) wrote :

I got exactly the same problem since upgraded to artful. My modem is Huawei E176 (12d1:140c) and my workaround for now is to add file /etc/udev/rules.d/99-mm-e176.rules with below content to unset ID_MM_CANDIDATE on /dev/cdc-wdm*.

ACTION!="add|change|move", GOTO="mm_e176_end"

# E176
ATTRS{idVendor}=="12d1", ATTRS{idProduct}=="140c", SUBSYSTEM=="usb", KERNEL=="cdc-wdm*", ENV{ID_MM_CANDIDATE}="0"
ATTRS{idVendor}=="12d1", ATTRS{idProduct}=="140c", SUBSYSTEM=="usbmisc", KERNEL=="cdc-wdm*", ENV{ID_MM_CANDIDATE}="0"

LABEL="mm_e176_end"

Revision history for this message
rhhoek (r-h-hoek) wrote :

Thanks Sugree. Your workaround works for me too!

I added 99-mm-gobi.rules to /etc/udev/rules.d with this contents:

ACTION!="add|change|move", GOTO="mm_gobi_end"

# gobi
# Bus 001 Device 007: ID 03f0:251d Hewlett-Packard Gobi 2000 Wireless Modem
# unset ID_MM_CANDIDATE on /dev/cdc-wdm*.
# 2017-10-09 [Bug 1723210] Re: mobile broadband connectie fail (timeout)
ATTRS{idVendor}=="03f0", ATTRS{idProduct}=="251d", SUBSYSTEM=="usb", KERNEL=="cdc-wdm*", ENV{ID_MM_CANDIDATE}="0"
ATTRS{idVendor}=="03f0", ATTRS{idProduct}=="251d", SUBSYSTEM=="usbmisc", KERNEL=="cdc-wdm*", ENV{ID_MM_CANDIDATE}="0"

LABEL="mm_gobi_end"

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.