Intel graphics problems on kernel 4.10.0-37-generic

[Igor Mikushkin]

After kernel upgrade from 4.10.0-35 to 4.10.0-37 Ubuntu 17.04 works extremely slow.
The reason is that i915 driver is UNCLAIMED now.

Error from Xorg logs is:
[ 56749.198] (EE) /dev/dri/card0: failed to set DRM interface version 1.4: Permission denied

Environment:
Ubuntu 17.04
Kernel 4.10.0-37
Intel HD Graphics 520
INTEL GRAPHICS UPDATE TOOL FOR LINUX* OS V2.0.6

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Joseph Salisbury (jsalisbury)]

Does this bug go away if you boot back into 4.10.0-35?

[Joseph Salisbury (jsalisbury)]

I started a kernel bisect between v4.10.0-35 and v4.10.0-37 The kernel bisect will require testing of about 7-10 test kernels.

I built the first test kernel, up to the following commit:
9b9d09867614a83355b82ffd123d29db5b860eaf

The test kernel can be downloaded from:
http://kernel.ubuntu.com/~jsalisbury/lp1723174

Can you test that kernel and report back if it has the bug or not? I will build the next test kernel based on your test results.

Thanks in advance

[Matt Robinson (helixaxis)]

I can confirm that booting with the 4.10.0-36-generic_4.10.0-36.40 kernel from your link cured the slow graphics fault, everything ran smooth, back to normal. I did lose wifi though :-)

[Rafael P. (rafael-p)]

@Joseph: Yes, reverting to 4.10.0-35 fixed it

[Matt Robinson (helixaxis)]

@Joseph: Can also confirm that 4.10.0-35 fixed it.

[Emanuele Cisbani (cisba)]

Similar problem for me as described here:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1723613

[Joseph Salisbury (jsalisbury)]

I built the next test kernel, up to the following commit:
111757e7b6de9839cb8a22424222db3e6e11beda

The test kernel can be downloaded from:
http://kernel.ubuntu.com/~jsalisbury/lp1723174

Can you test that kernel and report back if it has the bug or not? I will build the next test kernel based on your test results.

Thanks in advance

[Matt Robinson (helixaxis)]

I can confirm that linux-image-4.10.0-36-generic Commit111757e7b6de9 fixed the problem. Wifi not working though.

[Joseph Salisbury (jsalisbury)]

I built the next test kernel, up to the following commit:
ae95914a9a3cd5060dcd1d0a9d02906f97bc56d1

The test kernel can be downloaded from:
http://kernel.ubuntu.com/~jsalisbury/lp1723174

Can you test that kernel and report back if it has the bug or not? I will build the next test kernel based on your test results.

Thanks in advance

[Matt Robinson (helixaxis)]

I can confirm that linux-image-4.10.0-36-generic Commit ae95914a9a3cd5060dcd1d0a9d02906f97bc56d1 fixed the problem. Wifi not working though.

[Joseph Salisbury (jsalisbury)]

I built the next test kernel, up to the following commit:
8b1a7b0607a840e73e9b6fd15cc01d800742fe43

The test kernel can be downloaded from:
http://kernel.ubuntu.com/~jsalisbury/lp1723174

Can you test that kernel and report back if it has the bug or not? I will build the next test kernel based on your test results.

Thanks in advance

[Matt Robinson (helixaxis)]

I can confirm that linux-image-4.10.0-37-generic Commit 8b1a7b0607a840e73e9b6fd15cc01d800742fe43 fixed the problem. Wifi not working though.

[Joseph Salisbury (jsalisbury)]

I built the next test kernel, up to the following commit:
b1943b80d393d40a75c7fd0679f51d6f998d28d5

The test kernel can be downloaded from:
http://kernel.ubuntu.com/~jsalisbury/lp1723174

Can you test that kernel and report back if it has the bug or not? I will build the next test kernel based on your test results.

Thanks in advance

[Matt Robinson (helixaxis)]

linux-image-4.10.0-37-generic Commit b1943b80d393d40a75c7fd0679f51d6f998d28d5 fixed the problem. Wifi not working again though.

[Joseph Salisbury (jsalisbury)]

It looks like the bisect failed. All of the kernels I posted were reported as good and resolved the bug. One or more of them should have been bad and exhibited the bug.

I copied all of the test kernels back to http://kernel.ubuntu.com/~jsalisbury/lp1723174. The test kernels for a specific SHA1 are in a sub directory with that SHA1 as the directory name.

Would it be possible for folks affected by this bug to test some of these kernels and see which one first exhibits the bug? Based on that, I can restart the bisect.

[Emanuele Cisbani (cisba)]

Now I cannot do it.
I will do it tomorrow around this time, having access to the hardware
involved.
Thanks

On Mon, 16 Oct 2017 at 21:41 Joseph Salisbury <
<email address hidden>> wrote:

> It looks like the bisect failed. All of the kernels I posted were
> reported as good and resolved the bug. One or more of them should have
> been bad and exhibited the bug.
>
>
> I copied all of the test kernels back to
> http://kernel.ubuntu.com/~jsalisbury/lp1723174. The test kernels for a
> specific SHA1 are in a sub directory with that SHA1 as the directory name.
>
> Would it be possible for folks affected by this bug to test some of
> these kernels and see which one first exhibits the bug? Based on that,
> I can restart the bisect.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1723174
>
> Title:
> Intel graphics problems on kernel 4.10.0-37-generic
>
> Status in linux package in Ubuntu:
> In Progress
> Status in linux source package in Zesty:
> In Progress
>
> Bug description:
> After kernel upgrade from 4.10.0-35 to 4.10.0-37 Ubuntu 17.04 works
> extremely slow.
> The reason is that i915 driver is UNCLAIMED now.
>
> Error from Xorg logs is:
> [ 56749.198] (EE) /dev/dri/card0: failed to set DRM interface version
> 1.4: Permission denied
>
> Environment:
> Ubuntu 17.04
> Kernel 4.10.0-37
> Intel HD Graphics 520
> INTEL GRAPHICS UPDATE TOOL FOR LINUX* OS V2.0.6
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1723174/+subscriptions
>
--
Emanuele
on the earth for a while
looking for enlightenment
listening to the inner teacher
about.me/emanuelecisbani
keybase.io/cisba

[Igor Mikushkin (igor-mikushkin)]

I tried all 5 kernels from here http://kernel.ubuntu.com/~jsalisbury/lp1723174 and all 5 contain reported issue. I installed them this way using provided 5 folders:

    sudo dpkg -i *.deb 2>&1 | grep -i error

These packages with -tools- were not installed due to unmet dependencies. Anyway I think they are not important. However booting to 4.10.0-35 fixes the problem.

[Joseph Salisbury (jsalisbury)]

Thanks for testing, Igor. I'll restart the bisect and say that commit 9b9d0986761 was bad this time and not good. That will give us an alternative SHA1 to test. I'll build the next kernel and post it shortly.

[Joseph Salisbury (jsalisbury)]

Since I'm restarting the bisect, it might be good to test the latest mainline kernel. That will tell us if this bug is already fixed upstream. The latest mainline kernel is available from:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.14-rc5/

[Joseph Salisbury (jsalisbury)]

After confirming the mainline kernel still exhibits the bug, I have the next test kernel ready.

The test kernel is built up to commit:
582945ec835e4fafbf57c87750c2e28f9c954714

The test kernel can be downloaded from:
http://kernel.ubuntu.com/~jsalisbury/lp1723174

Once mainline testing is complete, can you test that kernel and report back if it has the bug or not? I will build the next test kernel based on your test results.

[Kai-Heng Feng (kaihengfeng)]

There's no dmesg to check, but maybe it's similar to LP: #1722536?

[Matt Robinson (helixaxis)]

Installed linux-headers...all, linux-headers...generic amd64, image amd64 and image-extra using dpgk -i *.deb this time instead of using the software centre I used to install the previous images. Started Ubuntu with 4.10.0-36-generic. This slow video problem is now present. But wifi now works.

[Matt Robinson (helixaxis)]

If it's any use, I booted with the 4.10.0-37 kernel again and run the intel Graphics Update
Tool which reported this:
Checking if Intel graphics card available...
  • checking for i915 module in /sys/module
  • module NOT found, checking for upgraded variant(s)
  • no active i915 card detected, skipping driver update
Checking if Intel graphics card available... OK
Retrieving information from 01.org...
...

Note that the i915 module was not found. I run the rest of the intel updater but it didn't install anything.

If I boot with the 4.10.0-35 kernel it says this;
Checking if Intel graphics card available...
  • checking for i915 module in /sys/module
  • i915 module found
Checking if Intel graphics card available... OK
Retrieving information from 01.org...
...

And with this -35 kernel the video is smooth and fast.

Matt

[Igor Mikushkin (igor-mikushkin)]

Installed a kernel (-36) build from this commit 582945ec835e4fafbf57c87750c2e28f9c954714.
It has an issue as well.

[Joseph Salisbury (jsalisbury)]

To see if this is an issue related to dkms as Kai suggests, Please attach "dpkg -l".

In the meantime, I'll build the next test kernel.

[Igor Mikushkin (igor-mikushkin)]

This one fixed an issue for me

    sudo apt install --reinstall i915-4.11.6-4.10.0-dkms

Looks like it was not built on upgrade somehow.

[Emanuele Cisbani (cisba)]

Installed latest test kenel:

sudo dpkg -i
linux-headers-4.10.0-36_4.10.0-36.40-lp1723174Commit582945ec835e_all.deb
linux-headers-4.10.0-36-generic_4.10.0-36.40-lp1723174Commit582945ec835e_amd64.deb
linux-image-4.10.0-36-generic_4.10.0-36.40-lp1723174Commit582945ec835e_amd64.deb
linux-image-extra-4.10.0-36-generic_4.10.0-36.40-lp1723174Commit582945ec835e_amd64.deb

then executed also:

sudo apt install --reinstall i915-4.11.6-4.10.0-dkms

(and finally executed also the intel Graphics Update).

Now 4.10.0-36 works fine; and also the 4.10.0-37 now works fine!!! [SOLVED]

So the problem seem to be just the automatic rebuild of the i915 module
during the upgrade (not a kernel issue but just the package setup automatic
procedure).

Reards

On Tue, 17 Oct 2017 at 22:50 Igor Mikushkin <email address hidden>
wrote:

> This one fixed an issue for me
>
> sudo apt install --reinstall i915-4.11.6-4.10.0-dkms
>
> Looks like it was not built on upgrade somehow.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1723174
>
> Title:
> Intel graphics problems on kernel 4.10.0-37-generic
>
> Status in linux package in Ubuntu:
> In Progress
> Status in linux source package in Zesty:
> In Progress
>
> Bug description:
> After kernel upgrade from 4.10.0-35 to 4.10.0-37 Ubuntu 17.04 works
> extremely slow.
> The reason is that i915 driver is UNCLAIMED now.
>
> Error from Xorg logs is:
> [ 56749.198] (EE) /dev/dri/card0: failed to set DRM interface version
> 1.4: Permission denied
>
> Environment:
> Ubuntu 17.04
> Kernel 4.10.0-37
> Intel HD Graphics 520
> INTEL GRAPHICS UPDATE TOOL FOR LINUX* OS V2.0.6
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1723174/+subscriptions
>
--
Emanuele
on the earth for a while
looking for enlightenment
listening to the inner teacher
about.me/emanuelecisbani
keybase.io/cisba

[Matt Robinson (helixaxis)]

As per the last comment by Emanuele Cisbani (cisba), I re-installed 4.10.0-37 (the original source of video problems with synaptic.

Then did: sudo apt install --reinstall i915-4.11.6-4.10.0-dkms

And the problem is now fixed. :-)

I also ran the intel Graphics Update which didn't perform any actual updates - none needed,

[SOLVED]

[Emanuele Cisbani (cisba)]

But it should run automatically, not manually...

On Wed, 18 Oct 2017 at 08:11 Matt Robinson <email address hidden>
wrote:

> As per the last comment by Emanuele Cisbani (cisba), I re-installed
> 4.10.0-37 (the original source of video problems with synaptic.
>
> Then did: sudo apt install --reinstall i915-4.11.6-4.10.0-dkms
>
> And the problem is now fixed. :-)
>
> I also ran the intel Graphics Update which didn't perform any actual
> updates - none needed,
>
> [SOLVED]
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1723174
>
> Title:
> Intel graphics problems on kernel 4.10.0-37-generic
>
> Status in linux package in Ubuntu:
> In Progress
> Status in linux source package in Zesty:
> In Progress
>
> Bug description:
> After kernel upgrade from 4.10.0-35 to 4.10.0-37 Ubuntu 17.04 works
> extremely slow.
> The reason is that i915 driver is UNCLAIMED now.
>
> Error from Xorg logs is:
> [ 56749.198] (EE) /dev/dri/card0: failed to set DRM interface version
> 1.4: Permission denied
>
> Environment:
> Ubuntu 17.04
> Kernel 4.10.0-37
> Intel HD Graphics 520
> INTEL GRAPHICS UPDATE TOOL FOR LINUX* OS V2.0.6
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1723174/+subscriptions
>
--
Emanuele
on the earth for a while
looking for enlightenment
listening to the inner teacher
about.me/emanuelecisbani
keybase.io/cisba

[Marco (g33k0n3)]

Had exactly same issue with i915 when upgrading from kernel 4.10.0-35 to 4.10.0-37, and fixed it by running:
sudo apt install --reinstall i915-4.11.6-4.10.0-dkms

Thanks!!

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[dino99 (9d9)]

That version is now dead
http://news.softpedia.com/news/ubuntu-17-04-zesty-zapus-has-reached-end-of-life-upgrade-to-ubuntu-17-10-now-519360.shtml