Ubuntu
xorg package

Ubuntu Software app doesn't display

Bug #1713041 reported by Dejonnee Roder on 2017-08-25

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	xorg (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

Release: 17.04
Version of package: Zesty (?)

I am unable to open the Ubuntu Software application.
The display after selecting it is the working symbol, however the window doesn't display.

Please advise on a remedy.

ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: xorg 1:7.7+16ubuntu3
ProcVersionSignature: Ubuntu 4.10.0-32.36-generic 4.10.17
Uname: Linux 4.10.0-32-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.4-0ubuntu4.5
Architecture: amd64
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Fri Aug 25 12:53:06 2017
DistUpgraded: Fresh install
DistroCodename: zesty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
Subsystem: Dell Haswell-ULT Integrated Graphics Controller [1028:0651]
InstallationDate: Installed on 2017-06-14 (72 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
MachineType: Dell Inc. Inspiron 3542
ProcEnviron:
LANGUAGE=en_US
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-32-generic root=UUID=e1a860ac-fd98-4751-9bea-7a369a86fe22 ro
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/27/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.name: 0V25HW
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA03:bd05/27/2014:svnDellInc.:pnInspiron3542:pvrNotSpecified:rvnDellInc.:rn0V25HW:rvrA03:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 3542
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.13.1+17.04.20170109-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.76-1
version.libgl1-mesa-dri: libgl1-mesa-dri 17.0.3-1ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 17.0.3-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.3-1ubuntu1.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.9.0-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20170309-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.14-0ubuntu1

Tags:

Revision history for this message

Dejonnee Roder (arceden) wrote on 2017-08-25:

BootLog.txt Edit (4.6 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (77.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.7 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (200.9 KiB, text/plain; charset="utf-8")
JournalErrors.txt Edit (28.0 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (23.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (498 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.0 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1011 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.6 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (167.2 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (610 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (42.7 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (37.7 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (7.3 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (11.6 KiB, text/plain; charset="utf-8")

information type:

Public → Private Security

Revision history for this message

Tyler Hicks (tyhicks) wrote on 2017-08-28:

Hi Dejonnee. Thanks for the bug report. Is there a reason that you made this bug a private security? There's a greater chance of someone being able to fix it if the bug is public as more Ubuntu developers will be able to view it. I'd like to make it public but I want to check with you first.

Revision history for this message

Dejonnee Roder (arceden) wrote on 2017-08-28: Re: [Bug 1713041] Re: Ubuntu Software app doesn't display

Download full text (3.7 KiB)

Hello Tyler,

Yes, please make it public. I was afraid that some of the information was
private and could make my computer vulnerable.

Thanks,
Dee

On Mon, Aug 28, 2017 at 4:16 PM, Tyler Hicks <email address hidden> wrote:

> Hi Dejonnee. Thanks for the bug report. Is there a reason that you made
> this bug a private security? There's a greater chance of someone being
> able to fix it if the bug is public as more Ubuntu developers will be
> able to view it. I'd like to make it public but I want to check with you
> first.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1713041
>
> Title:
> Ubuntu Software app doesn't display
>
> Status in xorg package in Ubuntu:
> New
>
> Bug description:
> Release: 17.04
> Version of package: Zesty (?)
>
> I am unable to open the Ubuntu Software application.
> The display after selecting it is the working symbol, however the window
> doesn't display.
>
> Please advise on a remedy.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 17.04
> Package: xorg 1:7.7+16ubuntu3
> ProcVersionSignature: Ubuntu 4.10.0-32.36-generic 4.10.17
> Uname: Linux 4.10.0-32-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.4-0ubuntu4.5
> Architecture: amd64
> CompositorRunning: compiz
> CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
> CompositorUnredirectFSW: true
> Date: Fri Aug 25 12:53:06 2017
> DistUpgraded: Fresh install
> DistroCodename: zesty
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
> Intel Corporation Haswell-ULT Integrated Graphics Controller
> [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
> Subsystem: Dell Haswell-ULT Integrated Graphics Controller [1028:0651]
> InstallationDate: Installed on 2017-06-14 (72 days ago)
> InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
> MachineType: Dell Inc. Inspiron 3542
> ProcEnviron:
> LANGUAGE=en_US
> PATH=(custom, no user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-32-generic
> root=UUID=e1a860ac-fd98-4751-9bea-7a369a86fe22 ro
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/27/2014
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A03
> dmi.board.name: 0V25HW
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A03
> dmi.chassis.type: 8
> dmi.chassis.vendor: Dell Inc.
> dmi.chassis.version: Not Specified
> dmi.modalias: dmi:bvnDellInc.:bvrA03:bd05/27/2014:svnDellInc.:
> pnInspiron3542:pvrNotSpecified:rvnDellInc.:rn0V25HW:rvrA03:cvnDellInc.:
> ct8:cvrNotSpecified:
> dmi.product.name: Inspiron 3542
> dmi.product.version: Not Specified
> dmi.sys.vendor: Dell Inc.
> version.compiz: compiz 1:0.9.13.1+17.04.20170109-0ubuntu1
> version.ia32-libs: ia32-libs N/A
> version.libdrm2: libdrm2 2.4.76-1
> version.libgl1-mesa-dri: libgl1-mesa-dri 17.0.3-1ubuntu1
> version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
> version.libgl1-mesa-glx: libgl1-mesa-glx 17.0.3-1ubuntu1
> ...

Hello Tyler,

Yes, please make it public. I was afraid that some of the information was
private and could make my computer vulnerable.

Thanks,
Dee

On Mon, Aug 28, 2017 at 4:16 PM, Tyler Hicks <tyhicks@canonical.com> wrote:

> Hi Dejonnee. Thanks for the bug report. Is there a reason that you made
> this bug a private security? There's a greater chance of someone being
> able to fix it if the bug is public as more Ubuntu developers will be
> able to view it. I'd like to make it public but I want to check with you
> first.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1713041
>
> Title:
>   Ubuntu Software app doesn't display
>
> Status in xorg package in Ubuntu:
>   New
>
> Bug description:
>   Release: 17.04
>   Version of package: Zesty (?)
>
>   I am unable to open the Ubuntu Software application.
>   The display after selecting it is the working symbol, however the window
> doesn't display.
>
>   Please advise on a remedy.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 17.04
>   Package: xorg 1:7.7+16ubuntu3
>   ProcVersionSignature: Ubuntu 4.10.0-32.36-generic 4.10.17
>   Uname: Linux 4.10.0-32-generic x86_64
>   .tmp.unity_support_test.0:
>
>   ApportVersion: 2.20.4-0ubuntu4.5
>   Architecture: amd64
>   CompositorRunning: compiz
>   CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
>   CompositorUnredirectFSW: true
>   Date: Fri Aug 25 12:53:06 2017
>   DistUpgraded: Fresh install
>   DistroCodename: zesty
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes, if not too technical
>   GraphicsCard:
>    Intel Corporation Haswell-ULT Integrated Graphics Controller
> [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
>      Subsystem: Dell Haswell-ULT Integrated Graphics Controller [1028:0651]
>   InstallationDate: Installed on 2017-06-14 (72 days ago)
>   InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
>   MachineType: Dell Inc. Inspiron 3542
>   ProcEnviron:
>    LANGUAGE=en_US
>    PATH=(custom, no user)
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-32-generic
> root=UUID=e1a860ac-fd98-4751-9bea-7a369a86fe22 ro
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/27/2014
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: A03
>   dmi.board.name: 0V25HW
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A03
>   dmi.chassis.type: 8
>   dmi.chassis.vendor: Dell Inc.
>   dmi.chassis.version: Not Specified
>   dmi.modalias: dmi:bvnDellInc.:bvrA03:bd05/27/2014:svnDellInc.:
> pnInspiron3542:pvrNotSpecified:rvnDellInc.:rn0V25HW:rvrA03:cvnDellInc.:
> ct8:cvrNotSpecified:
>   dmi.product.name: Inspiron 3542
>   dmi.product.version: Not Specified
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.13.1+17.04.20170109-0ubuntu1
>   version.ia32-libs: ia32-libs N/A
>   version.libdrm2: libdrm2 2.4.76-1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 17.0.3-1ubuntu1
>   version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
>   version.libgl1-mesa-glx: libgl1-mesa-glx 17.0.3-1ubuntu1
>   version.xserver-xorg-core: xserver-xorg-core 2:1.19.3-1ubuntu1.1
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.9.0-0ubuntu1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20170309-0ubuntu1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
> 1:1.0.14-0ubuntu1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1713041/+subscriptions
>

-- 
Dejonnee "Dee" Roder
Founder, ArcEden
http://www.arceden.org

Emily Ratliff (emilyr) on 2017-09-07

information type:

Private Security → Public

Revision history for this message

dino99 (9d9) wrote on 2018-01-16:

That version is now dead
http://news.softpedia.com/news/ubuntu-17-04-zesty-zapus-has-reached-end-of-life-upgrade-to-ubuntu-17-10-now-519360.shtml

Changed in xorg (Ubuntu):
status:	New → Invalid

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Ubuntu Software app doesn't display

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