Ubuntu
linux package

reboot instead of shutdown

Bug #1712765 reported by Felix on 2017-08-24

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	Linux	Unknown	Unknown	linux-kernel-bugs #197871
	linux (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

I have a Acer Aspire v5 571g laptop which initially had Windows installed. After I installed Ubuntu (and overwrote Windows) the computer shuts down when a restart is requested. Windows did not exhibit this problem.

ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: linux-image-4.10.0-32-generic 4.10.0-32.36
ProcVersionSignature: Ubuntu 4.10.0-32.36-generic 4.10.17
Uname: Linux 4.10.0-32-generic x86_64
ApportVersion: 2.20.4-0ubuntu4.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0p: felix 1929 F...m pulseaudio
/dev/snd/controlC0: felix 1929 F.... pulseaudio
CurrentDesktop: Unity:Unity7
Date: Thu Aug 24 10:24:56 2017
HibernationDevice: RESUME=UUID=9aa9aa29-eb16-473f-b28d-5d6c340eac81
InstallationDate: Installed on 2017-06-14 (70 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
MachineType: Acer Aspire V5-571G
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-32-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.10.0-32-generic N/A
linux-backports-modules-4.10.0-32-generic N/A
linux-firmware 1.164.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/12/2012
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: V1.12
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Aspire V5-571G
dmi.board.vendor: Acer
dmi.board.version: V1.12
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.12
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV1.12:bd06/12/2012:svnAcer:pnAspireV5-571G:pvrV1.12:rvnAcer:rnAspireV5-571G:rvrV1.12:cvnAcer:ct9:cvrV1.12:
dmi.product.name: Aspire V5-571G
dmi.product.version: V1.12
dmi.sys.vendor: Acer

See original description

Tags:

Revision history for this message

Felix (felixundsoweiter) wrote on 2017-08-24:

AlsaInfo.txt Edit (28.2 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (314 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (71.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.8 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (508 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (30.1 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (12.6 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (497 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.6 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (911 bytes, text/plain; charset="utf-8")
ProcEnviron.txt Edit (112 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.2 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (24.9 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (180 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (141.5 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (137.3 KiB, text/plain; charset="utf-8")

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2017-08-24: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Karl-Philipp Richter (krichter722) on 2017-08-24

description:

updated

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2017-08-25:

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.13 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.13-rc6

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

Felix (felixundsoweiter) wrote on 2017-09-24:

I reproduces the issue with the current mainline kernel 4.14.0-041400rc1-generic.

tags:	added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2017-09-25:

Try these kernel parameters, and see which works:
reboot=b
reboot=t
reboot=k
reboot=a
reboot=e
reboot=force

Revision history for this message

Felix (felixundsoweiter) wrote on 2017-09-25:

Thanks for your suggestions. I tried them all for 4.10.0-35-generic and 4.14.0-rc2 without any change to the issues. I noticed that the shutdown (until the power LED turns off) is very quick (1 to 2 seconds). The delay between shutdown and the unwanted reboot is about 3 seconds.

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2017-09-26:

Does the BIOS have anything related to autoboot? e.g. Wake of Lan. Try to disable them in the BIOS may help.

Revision history for this message

Felix (felixundsoweiter) wrote on 2017-11-06:

the bios shows the following:

graphic mode: [switchable]
quiet boot: [enabled]
network boot: [disabled]
f12 boot: [enabled]
d2d recovery: [disabled]
wake on lan:[disabled]
sata mode: [ahci mode]

i dont have the skills to evaluate these settings, please advice whether it makes sense to chance any of them.

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2017-11-07: Re: [Bug 1712765] Re: reboot instead of shutdown

> On 7 Nov 2017, at 4:15 AM, Felix <email address hidden> wrote:
>
> the bios shows the following:
>
> graphic mode: [switchable]
> quiet boot: [enabled]
> network boot: [disabled]
> f12 boot: [enabled]
> d2d recovery: [disabled]
> wake on lan:[disabled]
> sata mode: [ahci mode]
>
> i dont have the skills to evaluate these settings, please advice whether
> it makes sense to chance any of them.

Sounds like some device wake your system up after you shutdown. I’ll start with removing driver (kernel modules) one by one to find the culprit.

In the meantime, it’s better to file an upstream bug at https://bugzilla.kernel.org

>
> --
> You received this bug notification because you are subscribed to linux
> in Ubuntu.
> https://bugs.launchpad.net/bugs/1712765
>
> Title:
> reboot instead of shutdown
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> I have a Acer Aspire v5 571g laptop which initially had Windows
> installed. After I installed Ubuntu (and overwrote Windows) the
> computer shuts down when a restart is requested. Windows did not
> exhibit this problem.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 17.04
> Package: linux-image-4.10.0-32-generic 4.10.0-32.36
> ProcVersionSignature: Ubuntu 4.10.0-32.36-generic 4.10.17
> Uname: Linux 4.10.0-32-generic x86_64
> ApportVersion: 2.20.4-0ubuntu4.5
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/pcmC0D0p: felix 1929 F...m pulseaudio
> /dev/snd/controlC0: felix 1929 F.... pulseaudio
> CurrentDesktop: Unity:Unity7
> Date: Thu Aug 24 10:24:56 2017
> HibernationDevice: RESUME=UUID=9aa9aa29-eb16-473f-b28d-5d6c340eac81
> InstallationDate: Installed on 2017-06-14 (70 days ago)
> InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
> MachineType: Acer Aspire V5-571G
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-32-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
> RelatedPackageVersions:
> linux-restricted-modules-4.10.0-32-generic N/A
> linux-backports-modules-4.10.0-32-generic N/A
> linux-firmware 1.164.1
> SourcePackage: linux
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 06/12/2012
> dmi.bios.vendor: Phoenix Technologies Ltd.
> dmi.bios.version: V1.12
> dmi.board.asset.tag: No Asset Tag
> dmi.board.name: Aspire V5-571G
> dmi.board.vendor: Acer
> dmi.board.version: V1.12
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 9
> dmi.chassis.vendor: Acer
> dmi.chassis.version: V1.12
> dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV1.12:bd06/12/2012:svnAcer:pnAspireV5-571G:pvrV1.12:rvnAcer:rnAspireV5-571G:rvrV1.12:cvnAcer:ct9:cvrV1.12:
> dmi.product.name: Aspire V5-571G
> dmi.product.version: V1.12
> dmi.sys.vendor: Acer
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1712765/+subscriptions

> On 7 Nov 2017, at 4:15 AM, Felix <1712765@bugs.launchpad.net> wrote:
> 
> the bios shows the following:
> 
> graphic mode: [switchable]
> quiet boot: [enabled]
> network boot: [disabled]
> f12 boot: [enabled]
> d2d recovery: [disabled]
> wake on lan:[disabled]
> sata mode: [ahci mode]
> 
> i dont have the skills to evaluate these settings, please advice whether
> it makes sense to chance any of them.

Sounds like some device wake your system up after you shutdown. I’ll start with removing driver (kernel modules) one by one to find the culprit.

In the meantime, it’s better to file an upstream bug at https://bugzilla.kernel.org

> 
> -- 
> You received this bug notification because you are subscribed to linux
> in Ubuntu.
> https://bugs.launchpad.net/bugs/1712765
> 
> Title:
>  reboot instead of shutdown
> 
> Status in linux package in Ubuntu:
>  Confirmed
> 
> Bug description:
>  I have a Acer Aspire v5 571g laptop which initially had Windows
>  installed. After I installed Ubuntu (and overwrote Windows) the
>  computer shuts down when a restart is requested. Windows did not
>  exhibit this problem.
> 
>  ProblemType: Bug
>  DistroRelease: Ubuntu 17.04
>  Package: linux-image-4.10.0-32-generic 4.10.0-32.36
>  ProcVersionSignature: Ubuntu 4.10.0-32.36-generic 4.10.17
>  Uname: Linux 4.10.0-32-generic x86_64
>  ApportVersion: 2.20.4-0ubuntu4.5
>  Architecture: amd64
>  AudioDevicesInUse:
>   USER        PID ACCESS COMMAND
>   /dev/snd/pcmC0D0p:   felix      1929 F...m pulseaudio
>   /dev/snd/controlC0:  felix      1929 F.... pulseaudio
>  CurrentDesktop: Unity:Unity7
>  Date: Thu Aug 24 10:24:56 2017
>  HibernationDevice: RESUME=UUID=9aa9aa29-eb16-473f-b28d-5d6c340eac81
>  InstallationDate: Installed on 2017-06-14 (70 days ago)
>  InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
>  MachineType: Acer Aspire V5-571G
>  ProcFB: 0 inteldrmfb
>  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-32-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
>  RelatedPackageVersions:
>   linux-restricted-modules-4.10.0-32-generic N/A
>   linux-backports-modules-4.10.0-32-generic  N/A
>   linux-firmware                             1.164.1
>  SourcePackage: linux
>  UpgradeStatus: No upgrade log present (probably fresh install)
>  dmi.bios.date: 06/12/2012
>  dmi.bios.vendor: Phoenix Technologies Ltd.
>  dmi.bios.version: V1.12
>  dmi.board.asset.tag: No Asset Tag
>  dmi.board.name: Aspire V5-571G
>  dmi.board.vendor: Acer
>  dmi.board.version: V1.12
>  dmi.chassis.asset.tag: No Asset Tag
>  dmi.chassis.type: 9
>  dmi.chassis.vendor: Acer
>  dmi.chassis.version: V1.12
>  dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV1.12:bd06/12/2012:svnAcer:pnAspireV5-571G:pvrV1.12:rvnAcer:rnAspireV5-571G:rvrV1.12:cvnAcer:ct9:cvrV1.12:
>  dmi.product.name: Aspire V5-571G
>  dmi.product.version: V1.12
>  dmi.sys.vendor: Acer
> 
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1712765/+subscriptions

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reboot instead of shutdown

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