package linux-image-4.10.0-21-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[Russell Clarke]

App / sfotware updater crashes or does not install in a timely manner, then fails to install headers. Having to manually install them via terminal.

dpkg --configure -a
apt --fix-broken install

ProblemType: Package
DistroRelease: Ubuntu 17.04
Package: linux-image-4.10.0-21-generic (not installed)
ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8
Uname: Linux 4.10.0-19-generic x86_64
ApportVersion: 2.20.4-0ubuntu4.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: russia 1806 F.... pulseaudio
 /dev/snd/controlC0: russia 1806 F.... pulseaudio
Date: Sun May 28 17:30:32 2017
ErrorMessage: subprocess new pre-installation script returned error exit status 128
InstallationDate: Installed on 2017-05-28 (0 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
IwConfig:
 enp2s0 no wireless extensions.

 lo no wireless extensions.
MachineType: TOSHIBA SATELLITE L50D-B
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-19-generic.efi.signed root=UUID=1ee4dadc-156b-4fe2-9007-dccf05fdcf8f ro quiet splash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc N/A
SourcePackage: linux
Title: package linux-image-4.10.0-21-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/11/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 1.60
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Larne
dmi.board.vendor: AMD
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis Manufacturer
dmi.chassis.version: OEM Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvr1.60:bd12/11/2014:svnTOSHIBA:pnSATELLITEL50D-B:pvrPSKUQE-01200UEN:rvnAMD:rnLarne:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:
dmi.product.name: SATELLITE L50D-B
dmi.product.version: PSKUQE-01200UEN
dmi.sys.vendor: TOSHIBA

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Russell Clarke (russellclarke82)]

I did get this resolved in the end, funnily enough with that command
however moved over to mint mate because the keyboard settings kept changing
to another making it nigh on impossible and impractical to login every
reboot.

The first issue is resolved.

Secondary issues with mint is the caps lock at boot. Defaults to inverted,
still not solved that one yet.

On 30 May 2017 16:21, "Joseph Salisbury" <email address hidden>
wrote:

> You may need to run the following from a terminal:
>
> sudo apt-get install -f
> sudo apt-get clean
> sudo apt-get update
>
> Then re-install the package or updates.
>
> If that does not resolve your issue, please mark the bug as "Confirmed"
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1694135
>
> Title:
> package linux-image-4.10.0-21-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned error
> exit status 128
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> App / sfotware updater crashes or does not install in a timely manner,
> then fails to install headers. Having to manually install them via
> terminal.
>
> dpkg --configure -a
> apt --fix-broken install
>
> ProblemType: Package
> DistroRelease: Ubuntu 17.04
> Package: linux-image-4.10.0-21-generic (not installed)
> ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8
> Uname: Linux 4.10.0-19-generic x86_64
> ApportVersion: 2.20.4-0ubuntu4.1
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: russia 1806 F.... pulseaudio
> /dev/snd/controlC0: russia 1806 F.... pulseaudio
> Date: Sun May 28 17:30:32 2017
> ErrorMessage: subprocess new pre-installation script returned error exit
> status 128
> InstallationDate: Installed on 2017-05-28 (0 days ago)
> InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
> IwConfig:
> enp2s0 no wireless extensions.
>
> lo no wireless extensions.
> MachineType: TOSHIBA SATELLITE L50D-B
> ProcFB: 0 radeondrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-19-generic.efi.signed
> root=UUID=1ee4dadc-156b-4fe2-9007-dccf05fdcf8f ro quiet splash
> PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
> PulseAudio daemon running, or not running as session daemon.
> RelatedPackageVersions: grub-pc N/A
> SourcePackage: linux
> Title: package linux-image-4.10.0-21-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned error exit
> status 128
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 12/11/2014
> dmi.bios.vendor: Insyde Corp.
> dmi.bios.version: 1.60
> dmi.board.asset.tag: Base Board Asset Tag
> dmi.board.name: Larne
> dmi.board.vendor: AMD
> dmi.board.version: Base Board Version
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.ven...

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]