Mouse trails and distorted cursor on 2nd monitor

Bug #1664397 reported by Edward Gibbs
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Invalid
Medium
Unassigned

Bug Description

Lenovo Thinkpad P50, Xeon, Nvidia M2000m 4GB, 16 GB RAM

2nd monitor (ASUS) connected via either DP or HDMI, when using Hybrid Graphics the cursor on the second display is distorted and leaves mouse trails that persist for several seconds. Switching to Nvidia graphics cures but Nvidia has other problems (built in display is dim and brightness cannot be adjusted). Interestingly, just opening Display settings also cures the problem for as long as the Display Setting dialog is open. Under Windows (10 Pro) Hybrid Graphics does not exhibit this problem.

Ubuntu release is 16.04.2 LTS.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
Uname: Linux 4.9.0-040900-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
BootLog: /dev/nvme0n1p2: clean, 297436/7282688 files, 2849132/29101568 blocks
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Mon Feb 13 18:15:25 2017
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
DkmsStatus:
 bbswitch, 0.8, 4.4.0-62-generic, x86_64: installed
 bbswitch, 0.8, 4.9.0-040900-generic, x86_64: installed
EcryptfsInUse: Yes
GraphicsCard:
 NVIDIA Corporation GM107GLM [Quadro M2000M] [10de:13b0] (rev a2) (prog-if 00 [VGA controller])
   Subsystem: Lenovo GM107GLM [Quadro M2000M] [17aa:2230]
InstallationDate: Installed on 2017-01-07 (37 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: LENOVO 20EN001SUS
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.9.0-040900-generic root=UUID=81b27291-6609-488b-8477-b2eb41ab17f2 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/08/2016
dmi.bios.vendor: LENOVO
dmi.bios.version: N1EET64W (1.37 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20EN001SUS
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40705 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN1EET64W(1.37):bd12/08/2016:svnLENOVO:pn20EN001SUS:pvrThinkPadP50:rvnLENOVO:rn20EN001SUS:rvrSDK0J40705WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.name: 20EN001SUS
dmi.product.version: ThinkPad P50
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.70-1~ubuntu16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 12.0.6-0ubuntu0.16.04.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 12.0.6-0ubuntu0.16.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Mon Feb 13 18:15:02 2017
xserver.configfile: default
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.18.4-0ubuntu0.2
xserver.video_driver: modeset

Revision history for this message
Edward Gibbs (gibbs-edward) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Edward Gibbs, thanks for reporting this and helping make Ubuntu better.

To keep this relevant to upstream, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

tags: added: latest-bios-1.37
Changed in xorg (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete
Revision history for this message
Edward Gibbs (gibbs-edward) wrote :

As requested I downloaded the latest build and ran it from USB. After selecting hybrid graphics in BIOS I booted up and was delighted to see no mouse trails on the 2nd monitor!

I then rebooted back into 16.04 leaving hybrid graphics selected - no mouse trails!

I think there was an Intel firmware update a week or two ago that I got on Windows, maybe it updated the Intel graphics firmware? Whatever happened I am happy to say that I cannot now duplicate the problem and hybrid graphics seems to be working properly in both 16.04 and 17.10.

Thanks for your help.

Revision history for this message
Edward Gibbs (gibbs-edward) wrote :

Well, it was not a firmware update that fixed it. I'm on Qubes 4.2 right now and it still has the problem, Qubes is using Xfce 4.12 as it's desktop manager, which I believe is Ubuntu based. Some update to Ubuntu must have fixed the problem and it hasn't been rolled into the Xfce version Qubes is using.

Revision history for this message
penalvch (penalvch) wrote :

Edward Gibbs, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1664397/comments/4 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in xorg (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
maarten (info-maartenabbring) wrote :

Updating firmware from Windows doesn't do it for me, but that might be because I've got a preinstalled Windows with a Lenovo-supplied version of the Intel driver. Windows works fine with it and I would like to keep it running fine ofcourse. gibbs-edward: Did you install the latest Intel P530 driver instead?

Revision history for this message
Edward Gibbs (gibbs-edward) wrote : Re: [Bug 1664397] Re: Mouse trails and distorted cursor on 2nd monitor
Download full text (5.1 KiB)

I have the same pre-install of Windows with Lenovo bloatware. I boot it up
every once in a while and let it download whatever Windows and Lenovo
updates it thinks it needs, including video and BIOS, but I don't think
that was what fixed it. On the Linux side I am running 17.04 now with
community nvidia drivers and have no issues. I haven't tried Qubes in a
while, but I don't recall noticing the issue last time I was in it. But my
setup has changed quite a bit too - I am now using dual Lenovo FHD monitors
(one on HDMI, one on DP plus the internal screen, and it seems to work
fine. I also have Fedora 25 installed and that works too. What version of
Ubuntu are you running?

Ed Gibbs

On Wed, May 17, 2017 at 4:42 AM maarten <email address hidden> wrote:

> Updating firmware from Windows doesn't do it for me, but that might be
> because I've got a preinstalled Windows with a Lenovo-supplied version
> of the Intel driver. Windows works fine with it and I would like to keep
> it running fine ofcourse. gibbs-edward: Did you install the latest Intel
> P530 driver instead?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1664397
>
> Title:
> Mouse trails and distorted cursor on 2nd monitor
>
> Status in xorg package in Ubuntu:
> Invalid
>
> Bug description:
> Lenovo Thinkpad P50, Xeon, Nvidia M2000m 4GB, 16 GB RAM
>
> 2nd monitor (ASUS) connected via either DP or HDMI, when using Hybrid
> Graphics the cursor on the second display is distorted and leaves
> mouse trails that persist for several seconds. Switching to Nvidia
> graphics cures but Nvidia has other problems (built in display is dim
> and brightness cannot be adjusted). Interestingly, just opening
> Display settings also cures the problem for as long as the Display
> Setting dialog is open. Under Windows (10 Pro) Hybrid Graphics does
> not exhibit this problem.
>
> Ubuntu release is 16.04.2 LTS.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: xorg 1:7.7+13ubuntu3
> Uname: Linux 4.9.0-040900-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.1-0ubuntu2.5
> Architecture: amd64
> BootLog: /dev/nvme0n1p2: clean, 297436/7282688 files, 2849132/29101568
> blocks
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: compiz
> CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
> CompositorUnredirectFSW: true
> CurrentDesktop: Unity
> Date: Mon Feb 13 18:15:25 2017
> DistUpgraded: Fresh install
> DistroCodename: xenial
> DistroVariant: ubuntu
> DkmsStatus:
> bbswitch, 0.8, 4.4.0-62-generic, x86_64: installed
> bbswitch, 0.8, 4.9.0-040900-generic, x86_64: installed
> EcryptfsInUse: Yes
> GraphicsCard:
> NVIDIA Corporation GM107GLM [Quadro M2000M] [10de:13b0] (rev a2)
> (prog-if 00 [VGA controller])
> Subsystem: Lenovo GM107GLM [Quadro M2000M] [17aa:2230]
> InstallationDate: Installed on 2017-01-07 (37 days ago)
> InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
> MachineType: LENOVO 20EN001SUS
> P...

Read more...

Revision history for this message
maarten (info-maartenabbring) wrote :

First of all I do have to mention: I do not have mouse trails, but only a dissapearing and flickering mouse cursor!

I'm on Ubuntu 16.04.2 LTS running in a dualboot configuration with a (preinstalled) Windows Pro with a bunch of drivers managed by Lenovo. The Intel P530 graphics driver in windows is updated upto 21.20.16.4550. On the Lenovo support website there is talk about a version 21.20.16.4590, but when I click on the link they mention, it brings me back to the 21.20.16.4550 driver instead.

See:
https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/Update-for-Intel-graphics-driver-on-P50/td-p/3597712

And also the mentioned link to ...4590 ... which turns about to be the 4550 version:
http://pcsupport.lenovo.com/nl/en/downloads/ds119528

What am I missing?

Revision history for this message
Edward Gibbs (gibbs-edward) wrote :
Download full text (5.2 KiB)

I would say to try 16.10 or 17.04 if you can, or upgrade the 16.04 kernel.
Sad to say I was never really sure what fixed it for me, one day it was
just better.

I'm not at the machine right now so I can't give you the specifics, but I
doubt if any of the Windows drivers will fix it in Ubuntu.

Ed Gibbs

On Wed, May 17, 2017 at 9:50 AM maarten <email address hidden> wrote:

> First of all I do have to mention: I do not have mouse trails, but only
> a dissapearing and flickering mouse cursor!
>
> I'm on Ubuntu 16.04.2 LTS running in a dualboot configuration with a
> (preinstalled) Windows Pro with a bunch of drivers managed by Lenovo.
> The Intel P530 graphics driver in windows is updated upto 21.20.16.4550.
> On the Lenovo support website there is talk about a version
> 21.20.16.4590, but when I click on the link they mention, it brings me
> back to the 21.20.16.4550 driver instead.
>
> See:
>
> https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/Update-for-Intel-graphics-driver-on-P50/td-p/3597712
>
> And also the mentioned link to ...4590 ... which turns about to be the
> 4550 version:
> http://pcsupport.lenovo.com/nl/en/downloads/ds119528
>
> What am I missing?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1664397
>
> Title:
> Mouse trails and distorted cursor on 2nd monitor
>
> Status in xorg package in Ubuntu:
> Invalid
>
> Bug description:
> Lenovo Thinkpad P50, Xeon, Nvidia M2000m 4GB, 16 GB RAM
>
> 2nd monitor (ASUS) connected via either DP or HDMI, when using Hybrid
> Graphics the cursor on the second display is distorted and leaves
> mouse trails that persist for several seconds. Switching to Nvidia
> graphics cures but Nvidia has other problems (built in display is dim
> and brightness cannot be adjusted). Interestingly, just opening
> Display settings also cures the problem for as long as the Display
> Setting dialog is open. Under Windows (10 Pro) Hybrid Graphics does
> not exhibit this problem.
>
> Ubuntu release is 16.04.2 LTS.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: xorg 1:7.7+13ubuntu3
> Uname: Linux 4.9.0-040900-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.1-0ubuntu2.5
> Architecture: amd64
> BootLog: /dev/nvme0n1p2: clean, 297436/7282688 files, 2849132/29101568
> blocks
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: compiz
> CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
> CompositorUnredirectFSW: true
> CurrentDesktop: Unity
> Date: Mon Feb 13 18:15:25 2017
> DistUpgraded: Fresh install
> DistroCodename: xenial
> DistroVariant: ubuntu
> DkmsStatus:
> bbswitch, 0.8, 4.4.0-62-generic, x86_64: installed
> bbswitch, 0.8, 4.9.0-040900-generic, x86_64: installed
> EcryptfsInUse: Yes
> GraphicsCard:
> NVIDIA Corporation GM107GLM [Quadro M2000M] [10de:13b0] (rev a2)
> (prog-if 00 [VGA controller])
> Subsystem: Lenovo GM107GLM [Quadro M2000M] [17aa:2230]
> InstallationDate: Installed on 2017-01-07 (37 days ago)
> InstallationMedia...

Read more...

Revision history for this message
maarten (info-maartenabbring) wrote :

Upgrading to a non-LTS version has it's downsides, and I have read reports of people that experience the same problems after upgrading up to 17.04.

I now installed an Intel version of the 21.20.16.4590 driver for Windows 10 from the Lenovo website, but it's actually not meant for the P50 laptop with Intel P530 graphics but for the X260 and T460 instead with Intel P520 graphics:

   http://pcsupport.lenovo.com/nl/en/downloads/ds105823.

It installed without complaining though, but I don't know if it also tried to replace the graphics firmware ...

... the mouse pointer is still flickering and dissapearing though.

I'll try to get Lenovo's attention on this issue.

Revision history for this message
Edward Gibbs (gibbs-edward) wrote :
Download full text (5.5 KiB)

I checked my setup and I am set to Discrete Graphics in BIOS, not Hybrid.
So the Intel firmware should not really matter, it should be all nvidia. I
am using the x-org open-source driver for the nvidia card, not the
proprietary nvidia one.

16.10 and 17.04 do have their issues on the P50, most notable sleep
problems. I could never get 16.10 to sleep and wake properly, 17.04 is
better but my external keyboard doesn't work after waking. Other than that
(and the lack of LTS, of course) they seem pretty good. One other reason
to upgrade (or at least upgrade the kernel) is that the Thunderbolt didn't
work under 16.04 but does with kernel 4.8 and above. But of you don't have
a Thunderbolt drive that won't matter.

Good luck, hope you get it sorted out.

Ed Gibbs

On Thu, May 18, 2017 at 5:11 AM maarten <email address hidden> wrote:

> Upgrading to a non-LTS version has it's downsides, and I have read
> reports of people that experience the same problems after upgrading up
> to 17.04.
>
> I now installed an Intel version of the 21.20.16.4590 driver for Windows
> 10 from the Lenovo website, but it's actually not meant for the P50
> laptop with Intel P530 graphics but for the X260 and T460 instead with
> Intel P520 graphics:
>
> http://pcsupport.lenovo.com/nl/en/downloads/ds105823.
>
> It installed without complaining though, but I don't know if it also
> tried to replace the graphics firmware ...
>
> ... the mouse pointer is still flickering and dissapearing though.
>
> I'll try to get Lenovo's attention on this issue.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1664397
>
> Title:
> Mouse trails and distorted cursor on 2nd monitor
>
> Status in xorg package in Ubuntu:
> Invalid
>
> Bug description:
> Lenovo Thinkpad P50, Xeon, Nvidia M2000m 4GB, 16 GB RAM
>
> 2nd monitor (ASUS) connected via either DP or HDMI, when using Hybrid
> Graphics the cursor on the second display is distorted and leaves
> mouse trails that persist for several seconds. Switching to Nvidia
> graphics cures but Nvidia has other problems (built in display is dim
> and brightness cannot be adjusted). Interestingly, just opening
> Display settings also cures the problem for as long as the Display
> Setting dialog is open. Under Windows (10 Pro) Hybrid Graphics does
> not exhibit this problem.
>
> Ubuntu release is 16.04.2 LTS.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: xorg 1:7.7+13ubuntu3
> Uname: Linux 4.9.0-040900-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.1-0ubuntu2.5
> Architecture: amd64
> BootLog: /dev/nvme0n1p2: clean, 297436/7282688 files, 2849132/29101568
> blocks
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: compiz
> CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
> CompositorUnredirectFSW: true
> CurrentDesktop: Unity
> Date: Mon Feb 13 18:15:25 2017
> DistUpgraded: Fresh install
> DistroCodename: xenial
> DistroVariant: ubuntu
> DkmsStatus:
> bbswitch, 0.8, 4.4.0-62-generic, x86_64: i...

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