Random boot crash for Dell 7559 6700HQ with Ubuntu 16.04
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
boot log:
Dec 29 06:31:42 xerusubu systemd[1]: Starting Network Manager...
Dec 29 06:31:42 xerusubu systemd[1]: Started CUPS Scheduler.
Dec 29 06:31:42 xerusubu thermald[899]: 22 CPUID levels; family:
Dec 29 06:31:42 xerusubu thermald[899]: Polling mode is enabled: 4
Dec 29 06:31:42 xerusubu thermald[899]: Using generated /var/run/
Dec 29 06:31:42 xerusubu thermald[899]: sysfs read failed constraint_
Dec 29 06:31:42 xerusubu thermald[899]: sysfs read failed max_brightness
Dec 29 06:31:42 xerusubu thermald[899]: sysfs write failed trip_point_0_temp
Dec 29 06:31:42 xerusubu thermald[899]: sysfs write failed trip_point_0_temp
Dec 29 06:31:42 xerusubu kernel: BUG: unable to handle kernel paging request at ffffffffffff5f40
Dec 29 06:31:43 xerusubu kernel: IP: [<ffffffff811eb
Dec 29 06:31:43 xerusubu kernel: PGD 2e0d067 PUD 2e0f067 PMD 0
Dec 29 06:31:43 xerusubu kernel: Oops: 0000 [#1] SMP
Dec 29 06:31:43 xerusubu kernel: Modules linked in: nls_iso8859_1 hid_multitouch i2c_designware_
Dec 29 06:31:43 xerusubu kernel: mei acpi_als shpchp int3402_thermal processor_
Dec 29 06:31:43 xerusubu kernel: CPU: 3 PID: 1 Comm: systemd Not tainted 4.4.0-31-generic #50-Ubuntu
Dec 29 06:31:43 xerusubu kernel: Hardware name: Dell Inc. Inspiron 7559/0H0CC0, BIOS 1.2.0 09/22/2016
Dec 29 06:31:43 xerusubu kernel: task: ffff88046f6d8000 ti: ffff88046f6d4000 task.ti: ffff88046f6d4000
Dec 29 06:31:43 xerusubu kernel: RIP: 0010:[<
Dec 29 06:31:43 xerusubu kernel: RSP: 0018:ffff88046f
Dec 29 06:31:43 xerusubu kernel: RAX: 0000000000000000 RBX: 0000000002000200 RCX: 00000000000030f8
Dec 29 06:31:43 xerusubu kernel: RDX: 00000000000030f7 RSI: 0000000002000200 RDI: 0000000000019f80
Dec 29 06:31:43 xerusubu kernel: RBP: ffff88046f6d7d48 R08: ffff880481cd9f80 R09: ffffffffffff5f40
Dec 29 06:31:43 xerusubu kernel: R10: ffff880481ff8000 R11: 0000000000000000 R12: 0000000002000200
Dec 29 06:31:43 xerusubu kernel: R13: ffffffff811cc1cc R14: ffff880471003b00 R15: ffff880471003b00
Dec 29 06:31:43 xerusubu kernel: FS: 00007f8179e278c
Dec 29 06:31:43 xerusubu kernel: CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Dec 29 06:31:43 xerusubu kernel: CR2: ffffffffffff5f40 CR3: 000000046ed90000 CR4: 00000000003406e0
Dec 29 06:31:43 xerusubu kernel: DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000
Dec 29 06:31:43 xerusubu kernel: DR3: 0000000000000000 DR6: 00000000fffe0ff0 DR7: 0000000000000400
Dec 29 06:31:43 xerusubu kernel: Stack:
Dec 29 06:31:43 xerusubu kernel: 00007f8179801000 ffff88046e115320 0000000000000000 ffff8800356d43c0
Dec 29 06:31:43 xerusubu kernel: 0000000000000001 ffff8804683d1fa0 ffff88046f6d7da0 ffffffff811cc1cc
Dec 29 06:31:43 xerusubu kernel: ffff88046ec1ee68 ffff88046875e190 ffff88046e115398 ffff88046875e208
Dec 29 06:31:43 xerusubu kernel: Call Trace:
Dec 29 06:31:43 xerusubu kernel: [<ffffffff811cc
Dec 29 06:31:43 xerusubu kernel: [<ffffffff811cc
Dec 29 06:31:43 xerusubu kernel: [<ffffffff8107f
Dec 29 06:31:43 xerusubu kernel: [<ffffffff81080
Dec 29 06:31:43 xerusubu kernel: [<ffffffff81217
Dec 29 06:31:43 xerusubu kernel: [<ffffffff8121e
Dec 29 06:31:43 xerusubu kernel: [<ffffffff81080
Dec 29 06:31:43 xerusubu kernel: [<ffffffff8182d
Dec 29 06:31:43 xerusubu kernel: Code: 08 65 4c 03 05 23 e8 e1 7e 49 83 78 10 00 4d 8b 08 0f 84 29 01 00 00 4d 85 c9 0f 84 20 01 00 00 49 63 47 20 48 8d 4a 01 49 8b 3f <49> 8b 1c 01 4c 89 c8 65 48 0f c7 0f 0f 94 c0 84 c0 74 bb 49 63
Dec 29 06:31:43 xerusubu kernel: RIP [<ffffffff811eb
Dec 29 06:31:43 xerusubu kernel: RSP <ffff88046f6d7d18>
Dec 29 06:31:43 xerusubu kernel: CR2: ffffffffffff5f40
Dec 29 06:31:43 xerusubu kernel: ---[ end trace 692ebf7d56b828b6 ]---
Dec 29 06:31:43 xerusubu kernel: BUG: unable to handle kernel paging request at ffffffffffff5f40
Dec 29 06:31:43 xerusubu kernel: IP: [<ffffffff811eb
---
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
InstallationDate: Installed on 2016-12-10 (18 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 8087:0a2a Intel Corp.
Bus 001 Device 003: ID 1bcf:28b0 Sunplus Innovation Technology Inc.
Bus 001 Device 002: ID 046d:c52f Logitech, Inc. Unifying Receiver
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 7559
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.157.6
Tags: xenial
Uname: Linux 4.4.0-31-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip docker lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/22/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.0
dmi.board.name: 0H0CC0
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.chassis.
dmi.modalias: dmi:bvnDellInc.
dmi.product.name: Inspiron 7559
dmi.product.
dmi.sys.vendor: Dell Inc.
information type: | Public → Private Security |
some notes:
- I do not experience this crash with fresh install of 16.04.1 ( with kernel 4.4.0-31 )
this starts to happen when:
- the kernel gets updated ( I observed it clearly with 4.4.0-51 , 4.4.0-57 )
* it may have happened in 4.4.0-4* but I can't remember
once a kernel update happens, even when I revert to 4.4.0-31 and uninstall the new kernel,
this issue persists