Random boot crash for Dell 7559 6700HQ with Ubuntu 16.04

Bug #1653015 reported by turoyo dee
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

boot log:

Dec 29 06:31:42 xerusubu systemd[1]: Starting Network Manager...
Dec 29 06:31:42 xerusubu systemd[1]: Started CUPS Scheduler.
Dec 29 06:31:42 xerusubu thermald[899]: 22 CPUID levels; family:model:stepping 0x6:5e:3 (6:94:3)
Dec 29 06:31:42 xerusubu thermald[899]: Polling mode is enabled: 4
Dec 29 06:31:42 xerusubu thermald[899]: Using generated /var/run/thermald/thermal-conf.xml.auto
Dec 29 06:31:42 xerusubu thermald[899]: sysfs read failed constraint_0_max_power_uw
Dec 29 06:31:42 xerusubu thermald[899]: sysfs read failed max_brightness
Dec 29 06:31:42 xerusubu thermald[899]: sysfs write failed trip_point_0_temp
Dec 29 06:31:42 xerusubu thermald[899]: sysfs write failed trip_point_0_temp
Dec 29 06:31:42 xerusubu kernel: BUG: unable to handle kernel paging request at ffffffffffff5f40
Dec 29 06:31:43 xerusubu kernel: IP: [<ffffffff811eb987>] kmem_cache_alloc+0x77/0x1f0
Dec 29 06:31:43 xerusubu kernel: PGD 2e0d067 PUD 2e0f067 PMD 0
Dec 29 06:31:43 xerusubu kernel: Oops: 0000 [#1] SMP
Dec 29 06:31:43 xerusubu kernel: Modules linked in: nls_iso8859_1 hid_multitouch i2c_designware_platform i2c_designware_core dell_wmi sparse_keymap dcdbas dell_smm_hwmon snd_hda_codec_hdmi dell_led arc4 snd_hda_codec_realtek snd_hda_codec_gen
Dec 29 06:31:43 xerusubu kernel: mei acpi_als shpchp int3402_thermal processor_thermal_device int3400_thermal int3403_thermal kfifo_buf acpi_thermal_rel intel_lpss_pci int340x_thermal_zone intel_soc_dts_iosf intel_lpss_acpi dell_rbtn industr
Dec 29 06:31:43 xerusubu kernel: CPU: 3 PID: 1 Comm: systemd Not tainted 4.4.0-31-generic #50-Ubuntu
Dec 29 06:31:43 xerusubu kernel: Hardware name: Dell Inc. Inspiron 7559/0H0CC0, BIOS 1.2.0 09/22/2016
Dec 29 06:31:43 xerusubu kernel: task: ffff88046f6d8000 ti: ffff88046f6d4000 task.ti: ffff88046f6d4000
Dec 29 06:31:43 xerusubu kernel: RIP: 0010:[<ffffffff811eb987>] [<ffffffff811eb987>] kmem_cache_alloc+0x77/0x1f0
Dec 29 06:31:43 xerusubu kernel: RSP: 0018:ffff88046f6d7d18 EFLAGS: 00010282
Dec 29 06:31:43 xerusubu kernel: RAX: 0000000000000000 RBX: 0000000002000200 RCX: 00000000000030f8
Dec 29 06:31:43 xerusubu kernel: RDX: 00000000000030f7 RSI: 0000000002000200 RDI: 0000000000019f80
Dec 29 06:31:43 xerusubu kernel: RBP: ffff88046f6d7d48 R08: ffff880481cd9f80 R09: ffffffffffff5f40
Dec 29 06:31:43 xerusubu kernel: R10: ffff880481ff8000 R11: 0000000000000000 R12: 0000000002000200
Dec 29 06:31:43 xerusubu kernel: R13: ffffffff811cc1cc R14: ffff880471003b00 R15: ffff880471003b00
Dec 29 06:31:43 xerusubu kernel: FS: 00007f8179e278c0(0000) GS:ffff880481cc0000(0000) knlGS:0000000000000000
Dec 29 06:31:43 xerusubu kernel: CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Dec 29 06:31:43 xerusubu kernel: CR2: ffffffffffff5f40 CR3: 000000046ed90000 CR4: 00000000003406e0
Dec 29 06:31:43 xerusubu kernel: DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000
Dec 29 06:31:43 xerusubu kernel: DR3: 0000000000000000 DR6: 00000000fffe0ff0 DR7: 0000000000000400
Dec 29 06:31:43 xerusubu kernel: Stack:
Dec 29 06:31:43 xerusubu kernel: 00007f8179801000 ffff88046e115320 0000000000000000 ffff8800356d43c0
Dec 29 06:31:43 xerusubu kernel: 0000000000000001 ffff8804683d1fa0 ffff88046f6d7da0 ffffffff811cc1cc
Dec 29 06:31:43 xerusubu kernel: ffff88046ec1ee68 ffff88046875e190 ffff88046e115398 ffff88046875e208
Dec 29 06:31:43 xerusubu kernel: Call Trace:
Dec 29 06:31:43 xerusubu kernel: [<ffffffff811cc1cc>] anon_vma_clone+0x6c/0x200
Dec 29 06:31:43 xerusubu kernel: [<ffffffff811cc392>] anon_vma_fork+0x32/0x140
Dec 29 06:31:43 xerusubu kernel: [<ffffffff8107fbf1>] copy_process+0x1491/0x1ae0
Dec 29 06:31:43 xerusubu kernel: [<ffffffff810803d0>] _do_fork+0x80/0x360
Dec 29 06:31:43 xerusubu kernel: [<ffffffff81217362>] ? done_path_create+0x42/0x50
Dec 29 06:31:43 xerusubu kernel: [<ffffffff8121e126>] ? SyS_mkdir+0x96/0x100
Dec 29 06:31:43 xerusubu kernel: [<ffffffff81080759>] SyS_clone+0x19/0x20
Dec 29 06:31:43 xerusubu kernel: [<ffffffff8182db32>] entry_SYSCALL_64_fastpath+0x16/0x71
Dec 29 06:31:43 xerusubu kernel: Code: 08 65 4c 03 05 23 e8 e1 7e 49 83 78 10 00 4d 8b 08 0f 84 29 01 00 00 4d 85 c9 0f 84 20 01 00 00 49 63 47 20 48 8d 4a 01 49 8b 3f <49> 8b 1c 01 4c 89 c8 65 48 0f c7 0f 0f 94 c0 84 c0 74 bb 49 63
Dec 29 06:31:43 xerusubu kernel: RIP [<ffffffff811eb987>] kmem_cache_alloc+0x77/0x1f0
Dec 29 06:31:43 xerusubu kernel: RSP <ffff88046f6d7d18>
Dec 29 06:31:43 xerusubu kernel: CR2: ffffffffffff5f40
Dec 29 06:31:43 xerusubu kernel: ---[ end trace 692ebf7d56b828b6 ]---
Dec 29 06:31:43 xerusubu kernel: BUG: unable to handle kernel paging request at ffffffffffff5f40
Dec 29 06:31:43 xerusubu kernel: IP: [<ffffffff811eb987>] kmem_cache_alloc+0x77/0x1f0
---
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: leo 1896 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
InstallationDate: Installed on 2016-12-10 (18 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 8087:0a2a Intel Corp.
 Bus 001 Device 003: ID 1bcf:28b0 Sunplus Innovation Technology Inc.
 Bus 001 Device 002: ID 046d:c52f Logitech, Inc. Unifying Receiver
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 7559
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-31-generic.efi.signed root=UUID=1e5de262-bc78-4abe-83d4-c4feb27407d9 ro "acpi_osi=!Windows 2015"
ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-31-generic N/A
 linux-backports-modules-4.4.0-31-generic N/A
 linux-firmware 1.157.6
Tags: xenial
Uname: Linux 4.4.0-31-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip docker lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/22/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.0
dmi.board.name: 0H0CC0
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvr1.2.0:bd09/22/2016:svnDellInc.:pnInspiron7559:pvr1.2.0:rvnDellInc.:rn0H0CC0:rvrA00:cvnDellInc.:ct10:cvrNotSpecified:
dmi.product.name: Inspiron 7559
dmi.product.version: 1.2.0
dmi.sys.vendor: Dell Inc.

Revision history for this message
turoyo dee (lpturoyo) wrote :

some notes:
  - I do not experience this crash with fresh install of 16.04.1 ( with kernel 4.4.0-31 )

this starts to happen when:
  - the kernel gets updated ( I observed it clearly with 4.4.0-51 , 4.4.0-57 )
  * it may have happened in 4.4.0-4* but I can't remember

once a kernel update happens, even when I revert to 4.4.0-31 and uninstall the new kernel,
this issue persists

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1653015

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
turoyo dee (lpturoyo) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected xenial
description: updated
Revision history for this message
turoyo dee (lpturoyo) wrote : CRDA.txt

apport information

Revision history for this message
turoyo dee (lpturoyo) wrote : CurrentDmesg.txt

apport information

Revision history for this message
turoyo dee (lpturoyo) wrote : IwConfig.txt

apport information

Revision history for this message
turoyo dee (lpturoyo) wrote : JournalErrors.txt

apport information

Revision history for this message
turoyo dee (lpturoyo) wrote : Lspci.txt

apport information

Revision history for this message
turoyo dee (lpturoyo) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
turoyo dee (lpturoyo) wrote : ProcEnviron.txt

apport information

Revision history for this message
turoyo dee (lpturoyo) wrote : ProcInterrupts.txt

apport information

Revision history for this message
turoyo dee (lpturoyo) wrote : ProcModules.txt

apport information

Revision history for this message
turoyo dee (lpturoyo) wrote : RfKill.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
turoyo dee (lpturoyo)
information type: Public → Private Security
Revision history for this message
turoyo dee (lpturoyo) wrote :

replaced username / hostname

Revision history for this message
turoyo dee (lpturoyo) wrote :

replaced username / hostname

information type: Private Security → Public
information type: Public → Private Security
Revision history for this message
Seth Arnold (seth-arnold) wrote : Bug is not a security issue

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

information type: Private Security → Public
Revision history for this message
turoyo dee (lpturoyo) wrote :

issue persists with 16.04.2

I've also tested switching default hdd, and even switched to m.2 slot
and tested switching RAM with other machine

and finally, Windows 10 never crashed on the same machine.

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