Bug #1646962 “ACER ES1 GUI freezes randomly” : Bugs : linux package : Ubuntu

Revision history for this message

Jim Coleman (midnightcommander) wrote on 2016-12-02:

#1

AlsaInfo.txt Edit (29.5 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (264 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (57.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.2 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (507 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (19.9 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (9.3 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.7 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (112 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.4 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (7.1 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (19.8 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (190 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (148.1 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (87.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2016-12-02: Status changed to Confirmed

#2

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2016-12-05:

#3

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.9 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc8

Changed in linux (Ubuntu):
importance:	Undecided → Medium
Changed in linux (Ubuntu Yakkety):
status:	New → Incomplete
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete
Changed in linux (Ubuntu Yakkety):
importance:	Undecided → Medium

Revision history for this message

Jim Coleman (midnightcommander) wrote on 2016-12-07: Re: [Bug 1646962] Re: ACER ES1 GUI freezes randomly

#4

Download full text (4.8 KiB)

I just installed and am running 4.9.0-040900rc8-generic, thanks. No, this
laptop has had this problem for some time. I was running OpenSuse for some
time immediately before switching back to Ubuntu. I don't remember ever
having the issue with Leap but it locked up many times when I switched to
Tumbleweed (I'm sorry I haven't kept track of the versions). So, this is
definitely peculiar to this hardware.

Before installing the new kernel, I used compressed air to blow as much
dust from inside the laptop as I could (it's relatively new so there wasn't
much) thinking it might have been heat-related. I, also, entered the BIOS
and disabled any hardware-related settings that I didn't need (there
weren't many). When it locked up this evening (while idle), I downloaded
the 4.9 kernel and did the install.

I'll let you know how it works out.

Jim Coleman
http://www.linkedin.com/in/jamescoleman
http://www.flickr.com/photos/jecoleman/sets
<http://www.flickr.com/photos/jecoleman>

On Mon, Dec 5, 2016 at 2:48 PM, Joseph Salisbury <
<email address hidden>> wrote:

> Did this issue start happening after an update/upgrade? Was there a
> prior kernel version where you were not having this particular problem?
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.9 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc8
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Also affects: linux (Ubuntu Yakkety)
> Importance: Undecided
> Status: New
>
> ** Changed in: linux (Ubuntu Yakkety)
> Status: New => Incomplete
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> ** Changed in: linux (Ubuntu Yakkety)
> Importance: Undecided => Medium
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1646962
>
> Title:
> ACER ES1 GUI freezes randomly
>
> Status in linux package in Ubuntu:
> Incomplete
> Status in linux source package in Yakkety:
> Incomplete
>
> Bug description:
> ACER ES1 GUI freezes randomly. Keyboard and mouse are inoperative.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.10
> Package: linux-image-4.8.0-28-generic 4.8.0-28.30
> ProcVersionSignature: Ubuntu 4.8.0-28.30-generic 4.8.6
> Uname: Linux 4.8.0-28-generic x86_64
> ApportVersion: 2.20.3-0ubuntu8
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/pcmC0D0p: jecoleman 2331 F...m pulseaudio
> /dev/snd/controlC0: jecoleman 2331 F.... pulseaudio
> /dev/snd/seq: jecoleman 4212 F.... chrome
> CurrentDesktop: Unity
> Date: Fri Dec 2 15:57:38 2016
> EcryptfsInUse: Yes
> HibernationDevice: RESUME=UUID=a7b1a574-978e-438f-834c-...

I just installed and am running 4.9.0-040900rc8-generic, thanks. No, this
laptop has had this problem for some time. I was running OpenSuse for some
time immediately before switching back to Ubuntu. I don't remember ever
having the issue with Leap but it locked up many times when I switched to
Tumbleweed (I'm sorry I haven't kept track of the versions). So, this is
definitely peculiar to this hardware.

Before installing the new kernel, I used compressed air to blow as much
dust from inside the laptop as I could (it's relatively new so there wasn't
much) thinking it might have been heat-related. I, also, entered the BIOS
and disabled any hardware-related settings that I didn't need (there
weren't many). When it locked up this evening (while idle), I downloaded
the 4.9 kernel and did the install.

I'll let you know how it works out.

Jim Coleman
http://www.linkedin.com/in/jamescoleman
http://www.flickr.com/photos/jecoleman/sets
<http://www.flickr.com/photos/jecoleman>

On Mon, Dec 5, 2016 at 2:48 PM, Joseph Salisbury <
joseph.salisbury@canonical.com> wrote:

> Did this issue start happening after an update/upgrade?  Was there a
> prior kernel version where you were not having this particular problem?
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.9 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc8
>
> ** Changed in: linux (Ubuntu)
>    Importance: Undecided => Medium
>
> ** Also affects: linux (Ubuntu Yakkety)
>    Importance: Undecided
>        Status: New
>
> ** Changed in: linux (Ubuntu Yakkety)
>        Status: New => Incomplete
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
>
> ** Changed in: linux (Ubuntu Yakkety)
>    Importance: Undecided => Medium
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1646962
>
> Title:
>   ACER ES1 GUI freezes randomly
>
> Status in linux package in Ubuntu:
>   Incomplete
> Status in linux source package in Yakkety:
>   Incomplete
>
> Bug description:
>   ACER ES1 GUI freezes randomly. Keyboard and mouse are inoperative.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 16.10
>   Package: linux-image-4.8.0-28-generic 4.8.0-28.30
>   ProcVersionSignature: Ubuntu 4.8.0-28.30-generic 4.8.6
>   Uname: Linux 4.8.0-28-generic x86_64
>   ApportVersion: 2.20.3-0ubuntu8
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/pcmC0D0p:   jecoleman   2331 F...m pulseaudio
>    /dev/snd/controlC0:  jecoleman   2331 F.... pulseaudio
>    /dev/snd/seq:        jecoleman   4212 F.... chrome
>   CurrentDesktop: Unity
>   Date: Fri Dec  2 15:57:38 2016
>   EcryptfsInUse: Yes
>   HibernationDevice: RESUME=UUID=a7b1a574-978e-438f-834c-03cede3ccd92
>   InstallationDate: Installed on 2016-10-18 (45 days ago)
>   InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64
> (20161012.2)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 005: ID 04f2:b47f Chicony Electronics Co., Ltd
>    Bus 001 Device 004: ID 046d:c52b Logitech, Inc. Unifying Receiver
>    Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: Acer Aspire ES1-711
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-28-generic
> root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
>   RelatedPackageVersions:
>    linux-restricted-modules-4.8.0-28-generic N/A
>    linux-backports-modules-4.8.0-28-generic  N/A
>    linux-firmware                            1.161
>   SourcePackage: linux
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 07/29/2014
>   dmi.bios.vendor: Insyde Corp.
>   dmi.bios.version: V1.02
>   dmi.board.asset.tag: Type2 - Board Asset Tag
>   dmi.board.name: EA70_BM
>   dmi.board.vendor: Acer
>   dmi.board.version: Type2 - A01 Board Version
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Chassis Manufacturer
>   dmi.chassis.version: Chassis Version
>   dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.02:bd07/29/2014:svnAcer:
> pnAspireES1-711:pvrV1.02:rvnAcer:rnEA70_BM:rvrType2-A01BoardVersion:
> cvnChassisManufacturer:ct10:cvrChassisVersion:
>   dmi.product.name: Aspire ES1-711
>   dmi.product.version: V1.02
>   dmi.sys.vendor: Acer
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/
> 1646962/+subscriptions
>

Revision history for this message

Jim Coleman (midnightcommander) wrote on 2016-12-09:

#5

Download full text (5.2 KiB)

kernel-bug-exists-upstream'.

System just froze with latest upsteam kernel...

James Coleman
http://www.linkedin.com/in/jamescoleman
http://www.flickr.com/photos/jecoleman/sets

On Dec 6, 2016 9:57 PM, "James" <email address hidden> wrote:

> I just installed and am running 4.9.0-040900rc8-generic, thanks. No, this
> laptop has had this problem for some time. I was running OpenSuse for some
> time immediately before switching back to Ubuntu. I don't remember ever
> having the issue with Leap but it locked up many times when I switched to
> Tumbleweed (I'm sorry I haven't kept track of the versions). So, this is
> definitely peculiar to this hardware.
>
> Before installing the new kernel, I used compressed air to blow as much
> dust from inside the laptop as I could (it's relatively new so there wasn't
> much) thinking it might have been heat-related. I, also, entered the BIOS
> and disabled any hardware-related settings that I didn't need (there
> weren't many). When it locked up this evening (while idle), I downloaded
> the 4.9 kernel and did the install.
>
> I'll let you know how it works out.
>
>
> Jim Coleman
> http://www.linkedin.com/in/jamescoleman
> http://www.flickr.com/photos/jecoleman/sets
> <http://www.flickr.com/photos/jecoleman>
>
> On Mon, Dec 5, 2016 at 2:48 PM, Joseph Salisbury <
> <email address hidden>> wrote:
>
>> Did this issue start happening after an update/upgrade? Was there a
>> prior kernel version where you were not having this particular problem?
>>
>> Would it be possible for you to test the latest upstream kernel? Refer
>> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
>> v4.9 kernel[0].
>>
>> If this bug is fixed in the mainline kernel, please add the following
>> tag 'kernel-fixed-upstream'.
>>
>> If the mainline kernel does not fix this bug, please add the tag:
>> 'kernel-bug-exists-upstream'.
>>
>> Once testing of the upstream kernel is complete, please mark this bug as
>> "Confirmed".
>>
>>
>> Thanks in advance.
>>
>> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc8
>>
>> ** Changed in: linux (Ubuntu)
>> Importance: Undecided => Medium
>>
>> ** Also affects: linux (Ubuntu Yakkety)
>> Importance: Undecided
>> Status: New
>>
>> ** Changed in: linux (Ubuntu Yakkety)
>> Status: New => Incomplete
>>
>> ** Changed in: linux (Ubuntu)
>> Status: Confirmed => Incomplete
>>
>> ** Changed in: linux (Ubuntu Yakkety)
>> Importance: Undecided => Medium
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1646962
>>
>> Title:
>> ACER ES1 GUI freezes randomly
>>
>> Status in linux package in Ubuntu:
>> Incomplete
>> Status in linux source package in Yakkety:
>> Incomplete
>>
>> Bug description:
>> ACER ES1 GUI freezes randomly. Keyboard and mouse are inoperative.
>>
>> ProblemType: Bug
>> DistroRelease: Ubuntu 16.10
>> Package: linux-image-4.8.0-28-generic 4.8.0-28.30
>> ProcVersionSignature: Ubuntu 4.8.0-28.30-generic 4.8.6
>> Uname: Linux 4.8.0-28-generic x86_64
>> ApportVersion: 2.20.3-0ubuntu8
>> Architecture: amd64
>> AudioDevicesInUse:
>>...

kernel-bug-exists-upstream'.

System just froze with latest upsteam kernel...

James Coleman
http://www.linkedin.com/in/jamescoleman
http://www.flickr.com/photos/jecoleman/sets

On Dec 6, 2016 9:57 PM, "James" <midnightcommander@gmail.com> wrote:

> I just installed and am running 4.9.0-040900rc8-generic, thanks. No, this
> laptop has had this problem for some time. I was running OpenSuse for some
> time immediately before switching back to Ubuntu. I don't remember ever
> having the issue with Leap but it locked up many times when I switched to
> Tumbleweed (I'm sorry I haven't kept track of the versions). So, this is
> definitely peculiar to this hardware.
>
> Before installing the new kernel, I used compressed air to blow as much
> dust from inside the laptop as I could (it's relatively new so there wasn't
> much) thinking it might have been heat-related. I, also, entered the BIOS
> and disabled any hardware-related settings that I didn't need (there
> weren't many). When it locked up this evening (while idle), I downloaded
> the 4.9 kernel and did the install.
>
> I'll let you know how it works out.
>
>
> Jim Coleman
> http://www.linkedin.com/in/jamescoleman
> http://www.flickr.com/photos/jecoleman/sets
> <http://www.flickr.com/photos/jecoleman>
>
> On Mon, Dec 5, 2016 at 2:48 PM, Joseph Salisbury <
> joseph.salisbury@canonical.com> wrote:
>
>> Did this issue start happening after an update/upgrade?  Was there a
>> prior kernel version where you were not having this particular problem?
>>
>> Would it be possible for you to test the latest upstream kernel? Refer
>> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
>> v4.9 kernel[0].
>>
>> If this bug is fixed in the mainline kernel, please add the following
>> tag 'kernel-fixed-upstream'.
>>
>> If the mainline kernel does not fix this bug, please add the tag:
>> 'kernel-bug-exists-upstream'.
>>
>> Once testing of the upstream kernel is complete, please mark this bug as
>> "Confirmed".
>>
>>
>> Thanks in advance.
>>
>> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc8
>>
>> ** Changed in: linux (Ubuntu)
>>    Importance: Undecided => Medium
>>
>> ** Also affects: linux (Ubuntu Yakkety)
>>    Importance: Undecided
>>        Status: New
>>
>> ** Changed in: linux (Ubuntu Yakkety)
>>        Status: New => Incomplete
>>
>> ** Changed in: linux (Ubuntu)
>>        Status: Confirmed => Incomplete
>>
>> ** Changed in: linux (Ubuntu Yakkety)
>>    Importance: Undecided => Medium
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1646962
>>
>> Title:
>>   ACER ES1 GUI freezes randomly
>>
>> Status in linux package in Ubuntu:
>>   Incomplete
>> Status in linux source package in Yakkety:
>>   Incomplete
>>
>> Bug description:
>>   ACER ES1 GUI freezes randomly. Keyboard and mouse are inoperative.
>>
>>   ProblemType: Bug
>>   DistroRelease: Ubuntu 16.10
>>   Package: linux-image-4.8.0-28-generic 4.8.0-28.30
>>   ProcVersionSignature: Ubuntu 4.8.0-28.30-generic 4.8.6
>>   Uname: Linux 4.8.0-28-generic x86_64
>>   ApportVersion: 2.20.3-0ubuntu8
>>   Architecture: amd64
>>   AudioDevicesInUse:
>>    USER        PID ACCESS COMMAND
>>    /dev/snd/pcmC0D0p:   jecoleman   2331 F...m pulseaudio
>>    /dev/snd/controlC0:  jecoleman   2331 F.... pulseaudio
>>    /dev/snd/seq:        jecoleman   4212 F.... chrome
>>   CurrentDesktop: Unity
>>   Date: Fri Dec  2 15:57:38 2016
>>   EcryptfsInUse: Yes
>>   HibernationDevice: RESUME=UUID=a7b1a574-978e-438f-834c-03cede3ccd92
>>   InstallationDate: Installed on 2016-10-18 (45 days ago)
>>   InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64
>> (20161012.2)
>>   Lsusb:
>>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>>    Bus 001 Device 005: ID 04f2:b47f Chicony Electronics Co., Ltd
>>    Bus 001 Device 004: ID 046d:c52b Logitech, Inc. Unifying Receiver
>>    Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
>>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>>   MachineType: Acer Aspire ES1-711
>>   ProcFB: 0 inteldrmfb
>>   ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-28-generic
>> root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
>>   RelatedPackageVersions:
>>    linux-restricted-modules-4.8.0-28-generic N/A
>>    linux-backports-modules-4.8.0-28-generic  N/A
>>    linux-firmware                            1.161
>>   SourcePackage: linux
>>   UpgradeStatus: No upgrade log present (probably fresh install)
>>   dmi.bios.date: 07/29/2014
>>   dmi.bios.vendor: Insyde Corp.
>>   dmi.bios.version: V1.02
>>   dmi.board.asset.tag: Type2 - Board Asset Tag
>>   dmi.board.name: EA70_BM
>>   dmi.board.vendor: Acer
>>   dmi.board.version: Type2 - A01 Board Version
>>   dmi.chassis.type: 10
>>   dmi.chassis.vendor: Chassis Manufacturer
>>   dmi.chassis.version: Chassis Version
>>   dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.02:bd
>> 07/29/2014:svnAcer:pnAspireES1-711:pvrV1.02:rvnAcer:rnEA70_
>> BM:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrC
>> hassisVersion:
>>   dmi.product.name: Aspire ES1-711
>>   dmi.product.version: V1.02
>>   dmi.sys.vendor: Acer
>>
>> To manage notifications about this bug go to:
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1646962
>> /+subscriptions
>>
>
>

Revision history for this message

penalvch (penalvch) wrote on 2016-12-19:

#6

Jim Coleman, to clarify, did you test 4.9 or 4.9-rc8?

tags:

added: bios-outdated-1.08

Revision history for this message

Jim Coleman (midnightcommander) wrote on 2016-12-19:

#7

Both. I'm running 4.9 now. Still freezes.

James Coleman
http://www.linkedin.com/in/jamescoleman
http://www.flickr.com/photos/jecoleman/sets

On Dec 18, 2016 9:15 PM, "Christopher M. Penalver" <
<email address hidden>> wrote:

Jim Coleman, to clarify, did you test 4.9 or 4.9-rc8?

** Tags added: bios-outdated-1.08

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1646962

Title:
ACER ES1 GUI freezes randomly

Status in linux package in Ubuntu:
Incomplete
Status in linux source package in Yakkety:
Incomplete

Bug description:
ACER ES1 GUI freezes randomly. Keyboard and mouse are inoperative.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.10
  Package: linux-image-4.8.0-28-generic 4.8.0-28.30
  ProcVersionSignature: Ubuntu 4.8.0-28.30-generic 4.8.6
  Uname: Linux 4.8.0-28-generic x86_64
  ApportVersion: 2.20.3-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
   USER PID ACCESS COMMAND
   /dev/snd/pcmC0D0p: jecoleman 2331 F...m pulseaudio
   /dev/snd/controlC0: jecoleman 2331 F.... pulseaudio
   /dev/snd/seq: jecoleman 4212 F.... chrome
  CurrentDesktop: Unity
  Date: Fri Dec 2 15:57:38 2016
  EcryptfsInUse: Yes
  HibernationDevice: RESUME=UUID=a7b1a574-978e-438f-834c-03cede3ccd92
  InstallationDate: Installed on 2016-10-18 (45 days ago)
  InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 005: ID 04f2:b47f Chicony Electronics Co., Ltd
   Bus 001 Device 004: ID 046d:c52b Logitech, Inc. Unifying Receiver
   Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Acer Aspire ES1-711
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-28-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.8.0-28-generic N/A
   linux-backports-modules-4.8.0-28-generic N/A
   linux-firmware 1.161
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/29/2014
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.02
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: EA70_BM
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - A01 Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.02:bd07/29/2014:svnAcer:
pnAspireES1-711:pvrV1.02:rvnAcer:rnEA70_BM:rvrType2-A01BoardVersion:
cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire ES1-711
  dmi.product.version: V1.02
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1646962/+subscriptions

Both. I'm running 4.9 now. Still freezes.

James Coleman
http://www.linkedin.com/in/jamescoleman
http://www.flickr.com/photos/jecoleman/sets

On Dec 18, 2016 9:15 PM, "Christopher M. Penalver" <
christopher.m.penalver@gmail.com> wrote:

Jim Coleman, to clarify, did you test 4.9 or 4.9-rc8?

** Tags added: bios-outdated-1.08

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1646962

Title:
  ACER ES1 GUI freezes randomly

Status in linux package in Ubuntu:
  Incomplete
Status in linux source package in Yakkety:
  Incomplete

Bug description:
  ACER ES1 GUI freezes randomly. Keyboard and mouse are inoperative.

ProblemType: Bug
  DistroRelease: Ubuntu 16.10
  Package: linux-image-4.8.0-28-generic 4.8.0-28.30
  ProcVersionSignature: Ubuntu 4.8.0-28.30-generic 4.8.6
  Uname: Linux 4.8.0-28-generic x86_64
  ApportVersion: 2.20.3-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC0D0p:   jecoleman   2331 F...m pulseaudio
   /dev/snd/controlC0:  jecoleman   2331 F.... pulseaudio
   /dev/snd/seq:        jecoleman   4212 F.... chrome
  CurrentDesktop: Unity
  Date: Fri Dec  2 15:57:38 2016
  EcryptfsInUse: Yes
  HibernationDevice: RESUME=UUID=a7b1a574-978e-438f-834c-03cede3ccd92
  InstallationDate: Installed on 2016-10-18 (45 days ago)
  InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 005: ID 04f2:b47f Chicony Electronics Co., Ltd
   Bus 001 Device 004: ID 046d:c52b Logitech, Inc. Unifying Receiver
   Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Acer Aspire ES1-711
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-28-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.8.0-28-generic N/A
   linux-backports-modules-4.8.0-28-generic  N/A
   linux-firmware                            1.161
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/29/2014
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.02
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: EA70_BM
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - A01 Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.02:bd07/29/2014:svnAcer:
pnAspireES1-711:pvrV1.02:rvnAcer:rnEA70_BM:rvrType2-A01BoardVersion:
cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire ES1-711
  dmi.product.version: V1.02
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1646962/+subscriptions

Revision history for this message

penalvch (penalvch) wrote on 2016-12-19:

#8

Jim Coleman, could you please capture the crash following https://wiki.ubuntu.com/DebuggingSystemCrash ?

tags:

added: kernel-bug-exists-upstream kernel-bug-exists-upstream-4.9

Revision history for this message

Launchpad Janitor (janitor) wrote on 2017-02-18:

#9

[Expired for linux (Ubuntu Yakkety) because there has been no activity for 60 days.]

Changed in linux (Ubuntu Yakkety):
status:	Incomplete → Expired

Revision history for this message

Launchpad Janitor (janitor) wrote on 2017-02-18:

#10

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Jim Coleman (midnightcommander) wrote on 2017-03-02:

#11

Download full text (4.1 KiB)

Hi, Joseph. Just a note to say that I'm running 4.10.0-041000-generic
(upgrading soon) and still have the issue.

Jim Coleman
http://www.linkedin.com/in/jamescoleman
http://www.flickr.com/photos/jecoleman/sets
<http://www.flickr.com/photos/jecoleman>

On Mon, Dec 5, 2016 at 2:48 PM, Joseph Salisbury <
<email address hidden>> wrote:

> Did this issue start happening after an update/upgrade? Was there a
> prior kernel version where you were not having this particular problem?
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.9 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc8
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Also affects: linux (Ubuntu Yakkety)
> Importance: Undecided
> Status: New
>
> ** Changed in: linux (Ubuntu Yakkety)
> Status: New => Incomplete
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> ** Changed in: linux (Ubuntu Yakkety)
> Importance: Undecided => Medium
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1646962
>
> Title:
> ACER ES1 GUI freezes randomly
>
> Status in linux package in Ubuntu:
> Incomplete
> Status in linux source package in Yakkety:
> Incomplete
>
> Bug description:
> ACER ES1 GUI freezes randomly. Keyboard and mouse are inoperative.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.10
> Package: linux-image-4.8.0-28-generic 4.8.0-28.30
> ProcVersionSignature: Ubuntu 4.8.0-28.30-generic 4.8.6
> Uname: Linux 4.8.0-28-generic x86_64
> ApportVersion: 2.20.3-0ubuntu8
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/pcmC0D0p: jecoleman 2331 F...m pulseaudio
> /dev/snd/controlC0: jecoleman 2331 F.... pulseaudio
> /dev/snd/seq: jecoleman 4212 F.... chrome
> CurrentDesktop: Unity
> Date: Fri Dec 2 15:57:38 2016
> EcryptfsInUse: Yes
> HibernationDevice: RESUME=UUID=a7b1a574-978e-438f-834c-03cede3ccd92
> InstallationDate: Installed on 2016-10-18 (45 days ago)
> InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64
> (20161012.2)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 005: ID 04f2:b47f Chicony Electronics Co., Ltd
> Bus 001 Device 004: ID 046d:c52b Logitech, Inc. Unifying Receiver
> Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: Acer Aspire ES1-711
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-28-generic
> root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
> RelatedPackageVersions:
> linux-restr...

Ubuntu
linux package

ACER ES1 GUI freezes randomly

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned
	Yakkety	Expired	Medium	Unassigned

tags:	added: kernel-bug-exists-upstream-4.10 removed: kernel-bug-exists-upstream-4.9
tags:	added: needs-crash-log

Ubuntulinux package

ACER ES1 GUI freezes randomly

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
linux package