Usb wireless mouse gets disconnected randomly in Ubuntu 16.10

Bug #1635012 reported by Enrique Agustini
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

This happens frequently just after making a clean install of Ubuntu 16.10, I never had this issue with Ubuntu 16.04 LTS with the same device. The only error message in dmesg is this:

[ 713.796447] usb 5-2: USB disconnect, device number 2
[ 727.415529] usb 5-2: new full-speed USB device number 3 using ohci-pci
[ 727.602758] usb 5-2: New USB device found, idVendor=0458, idProduct=0185
[ 727.602765] usb 5-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 727.602769] usb 5-2: Product: Wireless Mouse
[ 727.602773] usb 5-2: Manufacturer: MOSART Semi.
[ 727.612028] hid-generic 0003:0458:0185.0003: hiddev0,hidraw0: USB HID v1.10 Device [MOSART Semi. Wireless Mouse] on usb-0000:00:13.0-2/input0
[ 727.617768] input: MOSART Semi. Wireless Mouse as /devices/pci0000:00/0000:00:13.0/usb5/5-2/5-2:1.1/0003:0458:0185.0004/input/input14
[ 727.676316] hid-generic 0003:0458:0185.0004: input,hiddev0,hidraw1: USB HID v1.10 Mouse [MOSART Semi. Wireless Mouse] on usb-0000:00:13.0-2/input1
[ 6113.408175] ohci-pci 0000:00:13.0: frame counter not updating; disabled
[ 6113.408190] ohci-pci 0000:00:13.0: HC died; cleaning up
[ 6113.408364] usb 5-2: USB disconnect, device number 3

My laptop is a HP Pavilion dv7-4061nr

DistroRelease: Ubuntu 16.10
ProcVersionSignature: Ubuntu 4.8.0-22.24-generic 4.8.0
Uname: Linux 4.8.0-22-generic x86_64
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
CurrentDesktop: Unity
Date: Tue Oct 18 18:26:36 2016
InstallationDate: Installed on 2016-10-18 (0 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
ProcEnviron:
 LANGUAGE=es_AR:es
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_AR.UTF-8
 SHELL=/bin/bash
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: kike 2148 F.... pulseaudio
 /dev/snd/controlC1: kike 2148 F.... pulseaudio
DistroRelease: Ubuntu 16.10
HibernationDevice: RESUME=UUID=5bbfb5db-57eb-4bd5-a584-98aa50218bed
InstallationDate: Installed on 2016-10-18 (1 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
MachineType: Hewlett-Packard HP Pavilion dv7 Notebook PC
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=es_AR:es
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=es_AR.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-22-generic root=UUID=9a0d0769-6d64-49b8-901a-a8185747d073 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.8.0-22.24-generic 4.8.0
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.8.0-22-generic N/A
 linux-backports-modules-4.8.0-22-generic N/A
 linux-firmware 1.161
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: yakkety
Uname: Linux 4.8.0-22-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 02/25/2013
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.29
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1442
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 67.33
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.29:bd02/25/2013:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvr048D100000242B20000020000:rvnHewlett-Packard:rn1442:rvr67.33:cvnHewlett-Packard:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv7 Notebook PC
dmi.product.version: 048D100000242B20000020000
dmi.sys.vendor: Hewlett-Packard
---
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.10
InstallationDate: Installed on 2016-10-18 (2 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
Package: linux (not installed)
Tags: yakkety
Uname: Linux 4.9.0-040900rc1-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
---
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.10
InstallationDate: Installed on 2016-10-18 (2 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
Package: linux (not installed)
Tags: yakkety
Uname: Linux 4.9.0-040900rc1-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
---
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.10
InstallationDate: Installed on 2016-10-18 (6 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
Package: linux (not installed)
Tags: yakkety
Uname: Linux 4.9.0-040900rc2-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
---
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.10
InstallationDate: Installed on 2016-10-18 (6 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
Package: linux (not installed)
Tags: yakkety
Uname: Linux 4.9.0-040900rc2-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

summary: - Usb wireless mouse gets disconnected several times a day.
+ Usb wireless mouse gets disconnected randomly in Ubuntu 16.10
description: updated
Revision history for this message
Enrique Agustini (enrique-agustini) wrote :

I think this is somewhat related to this bug:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1634737

Revision history for this message
Paul White (paulw2u) wrote :

Enrique, as both https://wiki.ubuntu.com/Bugs/FindRightPackage#Hardware_Malfunctions and the other report are filed against the kernel, I'm retasking this against "linux".

Please provide any further information that is requested.

affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1635012

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.9 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc1/

Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Enrique Agustini (enrique-agustini) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected yakkety
description: updated
Revision history for this message
Enrique Agustini (enrique-agustini) wrote : CRDA.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote : IwConfig.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote : JournalErrors.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote : Lspci.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote : Lsusb.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote : ProcModules.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote : UdevDb.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote : WifiSyslog.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote :

taken just after incident.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
tags: added: kernel-fixed-upstream
tags: removed: kernel-fixed-upstream
Revision history for this message
Enrique Agustini (enrique-agustini) wrote : JournalErrors.txt

apport information

description: updated
Revision history for this message
Enrique Agustini (enrique-agustini) wrote : ProcEnviron.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote :

I tried upstream kernel version 4.9.0-040900rc1-generic during 24 hours and this issue occurred once less often but it happens.

Revision history for this message
Enrique Agustini (enrique-agustini) wrote : JournalErrors.txt

apport information

description: updated
Revision history for this message
Enrique Agustini (enrique-agustini) wrote : ProcEnviron.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote :

It still happens with upstream kernel 4.9.0-040900rc2-generic.

description: updated
Revision history for this message
Enrique Agustini (enrique-agustini) wrote : JournalErrors.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote : ProcEnviron.txt

apport information

tags: added: kernel-bug-exists-upstream
Revision history for this message
Enrique Agustini (enrique-agustini) wrote : JournalErrors.txt

apport information

description: updated
Revision history for this message
Enrique Agustini (enrique-agustini) wrote : ProcEnviron.txt

apport information

Revision history for this message
Enrique Agustini (enrique-agustini) wrote :

Tested this bug with upstream kernel 4.9.0-040900rc3-generic during several days and no occurrences of it anymore. I'll just consider this as solved!

tags: added: kernel-fixed-upstream
removed: kernel-bug-exists-upstream
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