package linux-image-4.4.0-38-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[Samba Siva Rao Kolusu]

automatic update (linux system image) failed; not sure if the system is in stable state or not; need to check after restart.

package linux-image-4.4.0-38-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-38-generic (not installed)
ProcVersionSignature: Ubuntu 4.4.0-36.55-generic 4.4.16
Uname: Linux 4.4.0-36-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: redu 4577 F.... pulseaudio
Date: Mon Sep 19 22:44:30 2016
ErrorMessage: subprocess new pre-installation script returned error exit status 128
HibernationDevice: RESUME=UUID=89ca3377-c3d3-4e60-aea9-b2cf6ffec880
InstallationDate: Installed on 2015-11-20 (303 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-36-generic root=UUID=3b2064f6-ba56-4848-a6ae-24612f7fb770 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.2
RfKill:

SourcePackage: linux
Title: package linux-image-4.4.0-38-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: Upgraded to xenial on 2016-07-30 (51 days ago)
dmi.bios.date: 01/07/2009
dmi.bios.vendor: Intel Corp.
dmi.bios.version: DPP3510J.86A.0517.2009.0107.2203
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: DG33FB
dmi.board.vendor: Intel Corporation
dmi.board.version: AAD81072-306
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrDPP3510J.86A.0517.2009.0107.2203:bd01/07/2009:svn:pn:pvr:rvnIntelCorporation:rnDG33FB:rvrAAD81072-306:cvn:ct3:cvr:

[Brad Figg (brad-figg)]

This change was made by a bot.

[Samba Siva Rao Kolusu (saasira)]

i later ran package manager & applied the update, it worked fine with out any issues. do not know what caused this failure in the first attempt though

[Philippe (phil995511)]

Hello,

Have you installed Nod32 AV or an another proprietary AV ??

If so uninstall it and update your kernel...

Best regards.

[Samba Siva Rao Kolusu (saasira)]

no, i did not do any new installations for many weeks now, not the least
anti-virus installation.

oh, i did install postgres-xl from source; but that is still there when i
retried the update which worked the second time. however, the system did
not boot normally after i restarted (for fear that linux system image
update failed), it rebooted twice before OS got picked up from BIOS, and
then finally restored to normal ubuntu boot screen. for now, i got the
update installed successfully on retry from package manager, and the system
is stable & working fine; but the issue is serious enough to be fixed, for
it may spoil some systems from booting.

i could recollect that i changed the wallpaper while the update is being
installed, would that matter? i know it is silly, but am familiar with such
seemingly stupid reasons for software failures, hence informing you :)

Regards,
Samba

On Tue, Sep 20, 2016 at 6:36 PM, Philippe <email address hidden> wrote:

> Hello,
>
> Have you installed Nod32 AV or an another proprietary AV ??
>
> If so uninstall it and update your kernel...
>
> Best regards.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1625284
>
> Title:
> package linux-image-4.4.0-38-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned error
> exit status 128
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> automatic update (linux system image) failed; not sure if the system
> is in stable state or not; need to check after restart.
>
> package linux-image-4.4.0-38-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned error
> exit status 128
>
> ProblemType: Package
> DistroRelease: Ubuntu 16.04
> Package: linux-image-4.4.0-38-generic (not installed)
> ProcVersionSignature: Ubuntu 4.4.0-36.55-generic 4.4.16
> Uname: Linux 4.4.0-36-generic x86_64
> ApportVersion: 2.20.1-0ubuntu2.1
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: redu 4577 F.... pulseaudio
> Date: Mon Sep 19 22:44:30 2016
> ErrorMessage: subprocess new pre-installation script returned error exit
> status 128
> HibernationDevice: RESUME=UUID=89ca3377-c3d3-4e60-aea9-b2cf6ffec880
> InstallationDate: Installed on 2015-11-20 (303 days ago)
> InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64
> (20140722.2)
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-36-generic
> root=UUID=3b2064f6-ba56-4848-a6ae-24612f7fb770 ro quiet splash
> vt.handoff=7
> PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
> PulseAudio daemon running, or not running as session daemon.
> RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.2
> RfKill:
>
> SourcePackage: linux
> Title: package linux-image-4.4.0-38-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned error exit
> status 128
> UpgradeStatus: Upgraded to xenial on 2016-07-30 (51 days ago)
> dmi.bios.date: 01/07/2009
> dmi....

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]