[Asus F556UA] Trackpad scrolling not working

[Aidan Hodge]

I just got an ASUS F556UA-AS54 laptop and of course I immediately deleted windows and installed ubuntu ;). Everything works fine, except that the trackpad doesn't seem to be recognized properly. I am certain that I have the bug on this page:

https://wiki.ubuntu.com/DebuggingTouchpadDetection#In_case_Touchpad_features_like_scrolling.2C_tapping.2C_etc._do_not_work_at_all.

It works for basic functions (clicking, tracking), but I can't scroll or do other things a trackpad should do. And, just like the page said, the options for my trackpad are missing in the mouse and touchpad settings. It's just the single page for the mouse. I've attached the three files that the page asked for. Thanks in advance for any help!

WORKAROUND: https://github.com/vlasenko/hid-asus-fte-dkms

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-34-generic 4.4.0-34.53
ProcVersionSignature: Ubuntu 4.4.0-34.53-generic 4.4.15
Uname: Linux 4.4.0-34-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: aidan 3577 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Aug 9 22:34:45 2016
HibernationDevice: RESUME=UUID=f6b45d13-6efe-4691-b3b9-f96ef5f74e84
InstallationDate: Installed on 2016-08-09 (0 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 13d3:3496 IMC Networks
 Bus 001 Device 003: ID 0bda:57b5 Realtek Semiconductor Corp.
 Bus 001 Device 002: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X556UA
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-34-generic.efi.signed root=UUID=ff9e8c9c-7769-45e7-a3ec-962cd53292cf ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-34-generic N/A
 linux-backports-modules-4.4.0-34-generic N/A
 linux-firmware 1.157.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/09/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X556UA.402
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X556UA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX556UA.402:bd03/09/2016:svnASUSTeKCOMPUTERINC.:pnX556UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX556UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X556UA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Aidan Hodge (aidanghodge)]

Looks like it only attached one of my files. Here is the next one.

[Aidan Hodge (aidanghodge)]

And the last one.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.8 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.8-rc1

[Aidan Hodge (aidanghodge)]

I tried the latest kernel and the problem is even worse. The trackpad doesn't work at all.

[penalvch (penalvch)]

Aidan Hodge, to keep this relevant to upstream, one would want to test the latest mainline kernel (now 4.8-rc4) as it is released.

Could you please advise?

[Aidan Hodge (aidanghodge)]

I tried the latest kernel (4.8-rc4) and the same problem persists.

[Aidan Hodge (aidanghodge)]

I updated the bios to 404, but the problem is unchanged. The update definitely worked, here's the terminal output:

X556UA.404
05/20/2016

[penalvch (penalvch)]

Aidan Hodge, the issue you are reporting is an upstream one. Could you please report this problem following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate mailing list (TO: Dmitry Torokhov CC linux-input)?

Please provide a direct URL to your post to the mailing list when it becomes available so that it may be tracked.

Thank you for your help.

[Aidan Hodge (aidanghodge)]

Sorry about the delay. I reported the issue to Dmitry Torokhov and linux-input. Here is the link to the mailing list:

http://www.spinics.net/lists/linux-input/msg47388.html

[Vladimir (mark-vsb)]

Beta version of the DKMS driver for FTE1001 touchpad (written by Brendan McGrath, Victor Vlasenko and Frederik Wenigwieser) is available here: https://github.com/vlasenko/hid-asus-fte-dkms

It works well on my F556UA-AB32

Found informatin about it here:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1620811

[Aidan Hodge (aidanghodge)]

Thank you so much, that driver works perfectly!