Ubuntu Store doesn't provide content on M10 tablet

[igosoft]

The title should explain everything. I think it started from OTA-11. Log attached.

[Pat McGowan (pat-mcgowan)]

Is this true all the time or occasionally? Are you searching for apps or categories?
A query to the store can time out when the network connection is poor, otherwise this seems to be working fine.

[igosoft (igosoft)]

Yes, I can repeat it every time. I have 100Mbs fiber optic link from Orange.
The use case is very simple. I just click big "Ubuntu Store" icon then it switches to white blank page (scope). On the bottom of screen I see progress bar animating and afer a while it disappears. I can try to query Ubuntu Store for content from the other internet provider.

[dobey (dobey)]

Can you open https://search.apps.ubuntu.com/api/v1/package/com.ubuntu.terminal for example in the browser on your device? Have you changed the root partition of the device at all?

[igosoft (igosoft)]

No. I didn't touch file system on my device.
The response on above request
{"whitelist_country_codes": [], "website": "https://launchpad.net/ubuntu-terminal-app", "last_updated": "2016-05-07T14:26:17.919281Z", "package_name": "terminal", "channels": ["stable", "candidate", "beta", "edge"], "screenshot_url": "https://myapps.developer.ubuntu.com/site_media/appmedia/2015/01/device-2015-01-23-140124.png", "video_urls": [], "framework": ["ubuntu-sdk-15.04.3"], "terms_of_service": "", "keywords": ["shell", "terminal", "bash", "sh", "cli"], "id": 157, "allow_unauthenticated": false, "support_url": "mailto:<email address hidden>", "icon_url": "https://myapps.developer.ubuntu.com/site_media/appmedia/2016/02/terminal64_256.png", "binary_filesize": 428190, "epoch": "0", "download_url": "https://public.apps.ubuntu.com/download/com.ubuntu/terminal/com.ubuntu.terminal_0.7.198_armhf.click", "content": "application", "developer_name": "Ubuntu Core App Developers", "version": "0.7.198", "_links": {"curies": [{"href": "https://wiki.ubuntu.com/AppStore/Interfaces/ClickPackageIndex#reltype_{rel}", "name": "clickindex", "templated": true}], "self": {"href": "https://search.apps.ubuntu.com/api/v1/package/com.ubuntu.terminal"}}, "company_name": "", "channel": "stable", "department": ["accessories"], "screenshot_urls": ["https://myapps.developer.ubuntu.com/site_media/appmedia/2015/01/device-2015-01-23-140124.png", "https://myapps.developer.ubuntu.com/site_media/appmedia/2015/01/device-2015-01-23-140133.png", "https://myapps.developer.ubuntu.com/site_media/appmedia/2015/01/device-2015-01-23-140140.png", "https://myapps.developer.ubuntu.com/site_media/appmedia/2015/01/device-2015-01-23-140147.png", "https://myapps.developer.ubuntu.com/site_media/appmedia/2015/01/device-2015-01-23-140154.png", "https://myapps.developer.ubuntu.com/site_media/appmedia/2015/01/device-2015-01-23-140203.png", "https://myapps.developer.ubuntu.com/site_media/appmedia/2015/01/device-2015-01-23-140211.png"], "revision": 46, "status": "Published", "description": "A shell for your device\nCore Terminal application", "click_framework": ["ubuntu-sdk-15.04.3"], "price": 0.0, "origin": "com.ubuntu", "alias": null, "date_published": "2013-10-16T17:56:21.498013Z", "confinement": "strict", "prices": {}, "icon_urls": {"256": "https://myapps.developer.ubuntu.com/site_media/appmedia/2016/02/terminal64_256.png"}, "download_sha512": "76f96b2d571e83c4e577e01342bda03fb4276cc791aa4fe14ff28b2120397aae9f778eadd0af6d491b1732b46fae223ee195486d4b7606ea158b98f3cb73bc13", "blacklist_country_codes": [], "publisher": "Ubuntu Core App Developers", "name": "com.ubuntu.terminal", "license": "GNU GPL v3", "changelog": "* Add missing notification dialog when password is incorrect, http://pad.lv/1559892\r\n* Workaround missing toolkit functionality to detect mouse/keyboard presence http://pad.lv/1465975\r\n* Fix issue with copy selection http://pad.lv/1488588\r\n* Update UI for UITK 1.3\r\n* Updated translations", "title": "Terminal", "summary": "A shell for your device", "click_version": "0.1", "ratings_average": 4.57, "architecture": ["armhf"], "download_sha3_384": null, "is_published": true}

[dobey (dobey)]

Can you provide a screenshot? Also, can you include the output of running "system-image-cli -i" on the device? Thanks.

[igosoft (igosoft)]

Well a screen shot won't help here. It is just white empty window/view.
I did few more tests using my M10 using other internet providers and Ubuntu store works fine. In such a case it must be something wrong with Orange. For some reason Ubuntu store server doesn't like them ;)

blet@ubuntu-phablet:~$ system-image-cli -i
current build number: 5
device name: frieza
channel: ubuntu-touch/stable/bq-aquaris-pd.en
last update: 2016-07-28 20:47:23
version version: 5
version ubuntu: 20160708
version tag: OTA-12
version device: 20160622.0
version custom: 20160712--42-19-vivid
phablet@ubuntu-phablet:~$

[dobey (dobey)]

OK. Can you reboot, immediately open the store upon unlocking the device and being connected to the network where this fails for you, and then attach the /home/phablet/.cache/upstart/unity8-dash.log file here, without doing anything else? That might provide a little more info.

I'm not sure it's the network, as there doesn't seem to be a network error in your log file. I'm also hitting an odd issue locally when testing the store scope on my PC. I get no results from there, but it works fine on my nexus 4, both on the same network. So there is something weird going on I think, but I can't figure out what yet.

[Mathijs Veen (matv1)]

ok, so I hit what looks like the same problem. I extracted a couple of logs and saved them to pastebin:

unity8-dash.log:
http://pastebin.com/MSHP6Ae6

scope-registry.log:
http://pastebin.com/SMqdER2H

[dobey (dobey)]

OK, something very odd is going on there, as in the unity8-dash.log it's very clearly returning 0 results. In the scope-registry.log in the previous comment it seems the store scope is started, but it doesn't exit, and it seems like perhaps Qt is having problems talking to network manager. I have no idea what would cause this, though. It really doesn't make any sense. :/

[igosoft (igosoft)]

In my opinion it is related to internet provider or web server which for
some reason doesn't response properly on requests form a client application
which uses problematic internet provider.

Br
Igor

25 paź 2016 21:24 "Rodney Dawes" <email address hidden> napisał(a):

> OK, something very odd is going on there, as in the unity8-dash.log it's
> very clearly returning 0 results. In the scope-registry.log in the
> previous comment it seems the store scope is started, but it doesn't
> exit, and it seems like perhaps Qt is having problems talking to network
> manager. I have no idea what would cause this, though. It really doesn't
> make any sense. :/
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1610740
>
> Title:
> Ubuntu Store doesn't provide content on M10 tablet
>
> Status in unity-scope-click package in Ubuntu:
> Incomplete
>
> Bug description:
> The title should explain everything. I think it started from OTA-11.
> Log attached.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/unity-scope-click/+bug/1610740/+
> subscriptions
>

[Launchpad Janitor (janitor)]

[Expired for unity-scope-click (Ubuntu) because there has been no activity for 60 days.]