gnome-software doesn't run

[stormhike]

Entering gnome-software in a terminal results in a new process called 'gnome-software' but no window and no messages in the terminal. Doesn't run using unity launcher either.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-software 3.20.1+git20160617.1.0440874.ubuntu-xenial-0ubuntu1~16.04.1
ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
Uname: Linux 4.4.0-31-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Jul 25 07:49:18 2016
ExecutablePath: /usr/bin/gnome-software
InstallationDate: Installed on 2016-04-30 (85 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Alexander Grünewald (grunewald)]

stormhike, plz type in terminal and show the result: ls ~/.local/share/gnome-software/

[stormhike (stormhike)]

$ ls ~/.local/share/gnome-software/
install-queue ubuntu-reviews.db

Also:$ ls -l ~/.local/share/gnome-software/

total 272
-rw-rw-r-- 1 stormhike stormhike 27 May 3 08:45 install-queue
-rw-r--r-- 1 stormhike stormhike 272384 May 1 11:49 ubuntu-reviews.db

I would like to add that this is a fresh install of Xenial.
Also I have been using synaptic without any problem.

On 07/29/2016 12:26 AM, Alexander Grünewald wrote:
> stormhike, plz type in terminal and show the result: ls ~/.local/share
> /gnome-software/
>

[stormhike (stormhike)]

Don't know if this helps ...

I ran 'gnome-software --verbose' and got this message several times:
(gnome-software:5189): Gs-DEBUG: cannot find plugin 'packagekit-refine'

And I noticed that the very last line of output was:
(gnome-software:5189): As-DEBUG: run GsPlugin::apt(gs_plugin_refine)

After that the terminal was hung with no more output.

I looked at the Debian package list at
https://packages.debian.org/sid/amd64/gnome-software/filelist
it does include a lot of packagekit libraries.

The contents of my plugin dir:
$ ls -1 /usr/lib/gs-plugins-9
libgs_plugin_appstream.so
libgs_plugin_apt.so
libgs_plugin_dpkg.so
libgs_plugin_dummy.so
libgs_plugin_epiphany.so
libgs_plugin_fwupd.so
libgs_plugin_hardcoded-blacklist.so
libgs_plugin_hardcoded-featured.so
libgs_plugin_icons.so
libgs_plugin_menu-spec-categories.so
libgs_plugin_menu-spec-refine.so
libgs_plugin_moduleset.so
libgs_plugin_provenance.so
libgs_plugin_snappy.so
libgs_plugin_ubuntu-reviews.so

[Alexander Grünewald (grunewald)]

stormhike, join the discussion here: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1606238.

[dino99 (9d9)]

This a test on yakkety 64 bits with a gnome-shell session:
with or without 'sudo' into a terminal load the app, but lot of garbage

oem@u64:~$ gnome-software
oem@u64:~$ sudo gnome-software
[sudo] password for oem:

(gnome-software:19304): Gtk-WARNING **: Failed to get the GNOME session proxy: The name org.gnome.SessionManager is not owned

(gnome-software:19304): Gtk-WARNING **: Failed to get the Xfce session proxy: The name org.xfce.SessionManager is not owned

(gnome-software:19304): Gtk-WARNING **: Failed to get an inhibit portal proxy: The name org.freedesktop.portal.Desktop is not owned

(gnome-software:19304): As-CRITICAL **: as_app_add_category: assertion 'category != NULL' failed

(gnome-software:19304): GsPlugin-WARNING **: failed to load stock icon mypaint: Icon 'mypaint' not present in theme (null)

(gnome-software:19304): GsPlugin-WARNING **: failed to load stock icon scribus: Icon 'scribus' not present in theme (null)

(gnome-software:19304): GsPlugin-WARNING **: failed to load stock icon texmaker: Icon 'texmaker' not present in theme (null)

(gnome-software:19304): GsPlugin-WARNING **: failed to load stock icon mypaint: Icon 'mypaint' not present in theme (null)

(gnome-software:19304): GsPlugin-WARNING **: failed to load stock icon hexchat: Icon 'hexchat' not present in theme (null)

(gnome-software:19304): GsPlugin-WARNING **: failed to load stock icon audacity: Icon 'audacity' not present in theme (null)

(gnome-software:19304): GsPlugin-WARNING **: failed to load stock icon ptbatcher: Icon 'ptbatcher' not present in theme (null)

(gnome-software:19304): GsPlugin-WARNING **: failed to load stock icon k3b: Icon 'k3b' not present in theme (null)

(gnome-software:19304): GsPlugin-WARNING **: failed to load stock icon cairo-dock: Icon 'cairo-dock' not present in theme (null)

(gnome-software:19304): GsPlugin-WARNING **: failed to load stock icon tagainijisho: Icon 'tagainijisho' not present in theme (null)

(gnome-software:19304): GsPlugin-WARNING **: failed to load stock icon scribus: Icon 'scribus' not present in theme (null)

(gnome-software:19304): GsPlugin-WARNING **: failed to load stock icon mypaint: Icon 'mypaint' not present in theme (null)

(gnome-software:19304): Gs-WARNING **: hiding recommended applications: found only 5 to show, need at least 8

(gnome-software:19304): GdkPixbuf-CRITICAL **: gdk_pixbuf_get_width: assertion 'GDK_IS_PIXBUF (pixbuf)' failed

(gnome-software:19304): Gdk-CRITICAL **: gdk_cairo_surface_create_from_pixbuf: assertion 'GDK_IS_PIXBUF (pixbuf)' failed

(gnome-software:19304): Gtk-WARNING **: Theme parsing error: <data>:5:28: The style property GtkWidget:focus-padding is deprecated and shouldn't be used anymore. It will be removed in a future version

[stormhike (stormhike)]

Copying over info from bug 1606238 now that this is no longer a duplicate of that bug:
A workaround is to delete the contents of ~/.local/share/gnome-software/.