Bq Aquaris 5 HD: 2x on/off to activate cellular internet

[Michael]

Bq Aquaris 5 HD needs to toggle cellular data on/off 2x to activate cellular internet.

Steps:
I. Check one of the SIM cards to switch on mobile data

Expected result:
1. Mobile data indicator ("H" or "E") shown next to SIM
2. Mobile indicator at network status bar
3. Mobile data for SIM gets active

Actual result:
1. Mobile data indicator shown next to SIM
2. No mobile indicator at network status bar
3. No mobile data connection

Additional steps:
II. Check off cellular data
III. Check on the same SIM card again

Final result:

1. Mobile data indicator shown next to SIM
2. Mobile indicator at network status bar
3. Mobile data connection working

As I didn't have this behaviour before updating to OTA-11 this bug seemed to be introduced there either with the new ubuntu-system-settings app or network manager update.

phablet@ubuntu-phablet:~$ system-image-cli -i
current build number: 13
device name: vegetahd
channel: ubuntu-touch/stable/bq-aquaris.en
last update: 2016-06-01 21:56:35
version version: 13
version ubuntu: 20160524.1
version tag: OTA-11
version device: 20160524-63b1875
version custom: 20160505-975-38-9

[Michael (mick3-de)]

Another observation, after the cellular network got lost and then regained only 1. (Mobile data indicator shown next to SIM) gets established. No 3. (Mobile data connection) working.

Can someone explain to me what the difference or why there a diffence between 1. (Mobile data indicator shown next to SIM) and 2. (Mobile indicator at network status bar) is?

What are the log files which can give some hints to this bug?

Thanks, M.

[Pat McGowan (pat-mcgowan)]

A couple bugs have been fixed for the next update that could be the root cause of not having a conection.
https://bugs.launchpad.net/ubuntu/+source/network-manager/+bug/1579098
https://bugs.launchpad.net/ubuntu/+source/network-manager/+bug/1565717

The Data indicator is shown in the status bar when Wifi is not enabled, otherwise the Wifi status is shown as it will be used for data traffic. It is always shown in the pulldown next to the SIM if it is connected.

If you do not have Wifi enabled and don't see the mobile data indication then that is a new issue.

[Michael (mick3-de)]

The new cellular data toggle in OTA-12 seems to have resolved the issue.

Thanks,
M.