Ubuntu
linux package

Dell Latitude E7470 fingerprint reader doesn't work

Bug #1589413 reported by ComBin
46
This bug affects 8 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

I try to use software:
1. $ fprintd-enroll
list_devices failed: No devices available

2. Fingerprint GUI (see fingerprint-gui.png).

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
Uname: Linux 4.6.0-040600-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: KDE
Date: Mon Jun 6 10:50:22 2016
EcryptfsInUse: Yes
InstallationDate: Installed on 2016-05-25 (11 days ago)
InstallationMedia: Kubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (fresh install)

See original description
Revision history for this message
ComBin (combin) wrote :
ComBin (combin)
affects: xorg (Ubuntu) → ubuntu
Revision history for this message
Paul White (paulw2u) wrote :

https://wiki.ubuntu.com/Bugs/FindRightPackage#Hardware_Malfunctions suggest refiling against the kernel.

affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1589413

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.7-rc1 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc3-yakkety/

Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Patrick Vermeeren (vermpat) wrote :

I have the same problem, i tested both the RC1 kernel and the RC4 kernel, both are showing the same problem.
I'm unsure how to add the tag for kernel-bug-exists-upstream, could someone either do this for me, or explain how i can do that?

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
tags: added: kernel-bug-exists-upstream
ComBin (combin)
description: updated
Revision history for this message
ComBin (combin) wrote :

> This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:
> apport-collect 1589413
I have tried to do this but due to bug https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1451808 unable to do this.

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