Ubuntu 64 7.10 firefox 2.0.0.8 crashes when hitting the "new mail" or "reply to mail" buttons in MS Outlook Webmail

[Nick2000]

Binary package hint: firefox

This happens with Firefox 2.0.0.8 on Ubuntu 64 (retrieved using Synaptic Package Manager). Firefox 2.0.0.6 works fine.

My extensions are:
Google Browser sync 1.3.20070523.0
NoScript 1.1.7.2 (all scripts enabled for Outlook webmail)
Ubuntu firefox extension 0.4~beta1

These extensions work fine with Firefox 2.0.0.6

I am using Outlook Web Access. It states "Copyright Microsoft Corporation 2003" but I am not sure what version our IT is running.

Whenever I click on something that would create a new mail, firefox disappears. I do not even get the talkback (maybe disabled on Ubuntu 64 7.10?)

I forced the installation of firefox 2.0.0.6 to get back to a working state.

Nick

ProblemType: Bug
Architecture: amd64
Date: Tue Oct 30 08:02:20 2007
DistroRelease: Ubuntu 7.10
NonfreeKernelModules: vmnet vmmon
Package: firefox 2.0.0.6+2nobinonly-0ubuntu1
PackageArchitecture: amd64
SourcePackage: firefox
Uname: Linux nwalinux 2.6.20-16-generic #2 SMP Sun Sep 23 18:31:23 UTC 2007 x86_64 GNU/Linux

[Nick2000 (monpetitbeurre)]

I tested again with firefox 2.0.0.6 and all extensions disabled with the same result. Additionally, it also crashes when I try to write in this comment box from 2.0.0.6. At the second character typed, firefox disappears. Nothing shows up in dmesg. I do not have a core file in my home directory either.

I attached the last 3 logs during which the crash occurred.

[Nick2000 (monpetitbeurre)]

OOps. In my previous post, I had meant firefox 2.0.0.8, not 2.0.0.6

[Alexander Sack (asac)]

Hi,

thanks for submitting your bugreport. Unfortunately this report doesn't contain all the information needed to efficiently process it.

To fix this, please resubmit the crash report you find in /var/crash by clicking on the .crash file that you should find there. This should open the crash report submission tool shipped by ubuntu and will provide us with valuable information to work on your crash.

Thanks for your contribution,

 - Alexander

[Nick2000 (monpetitbeurre)]

Hi Alexander,

There is no crash file created in /var/crash. The exact symptom is that the
application vanishes.

Interestingly I cannot even reply in gmail as I get the same result. In
short 2.0.0.8 is unusable for entering text in text boxes for me.
Does the kernel version matter? I am using the "Ubuntu 7.10, kernel
2.6.20-16-generic" kernel. I will test it with the new kernel but it kills
vmware (vmmon not working) so I cannot stay in it.

Is there something I can enable, short of compiling firefox in debug mode on
my PC?

Nicolas

On 10/31/07, Alexander Sack <email address hidden> wrote:
>
> Hi,
>
> thanks for submitting your bugreport. Unfortunately this report doesn't
> contain all the information needed to efficiently process it.
>
> To fix this, please resubmit the crash report you find in /var/crash by
> clicking on the .crash file that you should find there. This should open
> the crash report submission tool shipped by ubuntu and will provide us
> with valuable information to work on your crash.
>
> Thanks for your contribution,
>
> - Alexander
>
> ** Changed in: firefox (Ubuntu)
> Assignee: (unassigned) => Alexander Sack (asac)
> Status: New => Invalid
>
> --
> Ubuntu 64 7.10 firefox 2.0.0.8 crashes when hitting the "new mail" or
> "reply to mail" buttons in MS Outlook Webmail
> https://bugs.launchpad.net/bugs/158659
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Alexander Sack (asac)]

On Wed, Oct 31, 2007 at 07:32:55PM -0000, Nick2000 wrote:
> Hi Alexander,
>
> There is no crash file created in /var/crash. The exact symptom is that the
> application vanishes.
>
> Interestingly I cannot even reply in gmail as I get the same result. In
> short 2.0.0.8 is unusable for entering text in text boxes for me.
> Does the kernel version matter? I am using the "Ubuntu 7.10, kernel
> 2.6.20-16-generic" kernel. I will test it with the new kernel but it kills
> vmware (vmmon not working) so I cannot stay in it.
>
> Is there something I can enable, short of compiling firefox in debug mode on
> my PC?

try to disable the google extension and see if that helps.

 - Alexander

[Nick2000 (monpetitbeurre)]

I started with all extensions disabled with the exact same result. I
hope that 2.0.0.9 comes out soon.

Nick

On Nov 8, 2007 3:00 PM, Alexander Sack <email address hidden> wrote:
> On Wed, Oct 31, 2007 at 07:32:55PM -0000, Nick2000 wrote:
> > Hi Alexander,
> >
> > There is no crash file created in /var/crash. The exact symptom is that the
> > application vanishes.
> >
> > Interestingly I cannot even reply in gmail as I get the same result. In
> > short 2.0.0.8 is unusable for entering text in text boxes for me.
> > Does the kernel version matter? I am using the "Ubuntu 7.10, kernel
> > 2.6.20-16-generic" kernel. I will test it with the new kernel but it kills
> > vmware (vmmon not working) so I cannot stay in it.
> >
> > Is there something I can enable, short of compiling firefox in debug mode on
> > my PC?
>
> try to disable the google extension and see if that helps.
>
> - Alexander
>
> --
>
> Ubuntu 64 7.10 firefox 2.0.0.8 crashes when hitting the "new mail" or "reply to mail" buttons in MS Outlook Webmail
> https://bugs.launchpad.net/bugs/158659
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Nick2000 (monpetitbeurre)]

2.0.0.10 and 3.0 also fail the _exact_ same way. I just need to click in the reply area of an email in gmail and firefox goes poof.
No error message, no log that I can see and no crash file. it's like it calls exit()...

I suppose that I need to compile firefox on my PC and step through it in a debugger. I just need to find all the pieces now.

Nick