Synaptics touchpad not well detected

Bug #1576906 reported by Sergio Gutierrez
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I am using Ubuntu 16.04 on a Acer Aspire V3-472G equiped with a Synaptics touch pad. According to dmesg, the touchpad is detected as a generic mouse and synaptics driver seems not to be loaded

# lsb_release -d
Description: Ubuntu 16.04 LTS
Release: 16.04

Extract of dmesg:

# dmesg | grep SYN
[ 498.893555] input: SYN1B7B:01 06CB:2969 Touchpad as /devices/pci0000:00/INT33C2:00/i2c-8/i2c-SYN1B7B:01/0018:06CB:2969.0002/input/input17
[ 498.893834] hid-multitouch 0018:06CB:2969.0002: input,hidraw1: I2C HID v1.00 Mouse [SYN1B7B:01 06CB:2969] on i2c-SYN1B7B:01

# aptitude ssearch synaptics
v xorg-driver-synaptics -
v xorg-driver-synaptics:i386 -
i xserver-xorg-input-synaptics - Synaptics TouchPad driver for X.Org server
p xserver-xorg-input-synaptics:i386 - Synaptics TouchPad driver for X.Org server
i xserver-xorg-input-synaptics-dbg - Synaptics TouchPad driver for X.Org server
p xserver-xorg-input-synaptics-dbg:i386

# xinput -list
root@saguti-laptop:/home/saguti# xinput -list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ MOSART Semi. 2.4G Wireless Mouse id=11 [slave pointer (2)]
⎜ ↳ SYN1B7B:01 06CB:2969 Touchpad

Touchpad was detected without problems with Ubuntu 14.04
---
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: saguti 2907 F.... pulseaudio
 /dev/snd/pcmC1D0p: saguti 2907 F...m pulseaudio
 /dev/snd/controlC1: saguti 2907 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=93ec1eec-dc0c-4ac4-9b06-b2d3cca2a8da
InstallationDate: Installed on 2015-01-01 (484 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
Lsusb:
 Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 002 Device 004: ID 04f2:b469 Chicony Electronics Co., Ltd
 Bus 002 Device 005: ID 0489:e04e Foxconn / Hon Hai
 Bus 002 Device 002: ID 3938:1031
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire V3-472G
NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-21-generic root=/dev/mapper/ubuntu--vg-root ro acpi_sleep=nonvs resume=/dev/dm-1
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-21-generic N/A
 linux-backports-modules-4.4.0-21-generic N/A
 linux-firmware 1.157
Tags: xenial
Uname: Linux 4.4.0-21-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-04-25 (4 days ago)
UserGroups: adm cdrom dip docker lpadmin netdev plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/24/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.21
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EA40_HB
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.21:bd09/24/2014:svnAcer:pnAspireV3-472G:pvrTBDbyOEM:rvnAcer:rnEA40_HB:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire V3-472G
dmi.product.version: TBD by OEM
dmi.sys.vendor: Acer

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1576906

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Sergio Gutierrez (saguti) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected xenial
description: updated
Revision history for this message
Sergio Gutierrez (saguti) wrote : CRDA.txt

apport information

Revision history for this message
Sergio Gutierrez (saguti) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Sergio Gutierrez (saguti) wrote : IwConfig.txt

apport information

Revision history for this message
Sergio Gutierrez (saguti) wrote : JournalErrors.txt

apport information

Revision history for this message
Sergio Gutierrez (saguti) wrote : Lspci.txt

apport information

Revision history for this message
Sergio Gutierrez (saguti) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Sergio Gutierrez (saguti) wrote : ProcEnviron.txt

apport information

Revision history for this message
Sergio Gutierrez (saguti) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Sergio Gutierrez (saguti) wrote : ProcModules.txt

apport information

Revision history for this message
Sergio Gutierrez (saguti) wrote : PulseList.txt

apport information

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Sergio Gutierrez (saguti) wrote : RfKill.txt

apport information

Revision history for this message
Sergio Gutierrez (saguti) wrote : UdevDb.txt

apport information

Revision history for this message
Sergio Gutierrez (saguti) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.6 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6-rc6-wily/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Sergio Gutierrez (saguti) wrote :

Synaptics touchpad is still wrongly detected

# xinput --list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ MOSART Semi. 2.4G Wireless Mouse id=11 [slave pointer (2)]
⎜ ↳ SYN1B7B:01 06CB:2969 Touchpad id=13 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Video Bus id=8 [slave keyboard (3)]
    ↳ Power Button id=9 [slave keyboard (3)]
    ↳ Sleep Button id=10 [slave keyboard (3)]
    ↳ HD WebCam id=12 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=14 [slave keyboard (3)]
    ↳ Acer WMI hotkeys id=15 [slave keyboard (3)]

tags: added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

saguti, could you please test the latest mainline kernel (4.7-rc1) and advise to the results?

tags: added: kernel-bug-exists-upstream-4.6-rc6 latest-bios-1.21 regression-release
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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