Dell XPS 9350 Reboots upon resume with the latest 4.4.0-21 kernel update

[Anmar Oueja]

Make sure your machine is up to date (has the 4.4.0-21) kernel and close the lid on the laptop. When you open the lid, the machine reboots. This didn't happen with the 4.4.0-18 kernel)

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-21-generic 4.4.0-21.37
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Uname: Linux 4.4.0-21-generic x86_64
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: anmar 1473 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Apr 20 16:44:56 2016
HibernationDevice: RESUME=UUID=5dccb0a4-b2c7-4b32-bff8-bd0657b5158b
InstallationDate: Installed on 2016-03-29 (21 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Beta amd64 (20160323)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 0bda:5682 Realtek Semiconductor Corp.
 Bus 001 Device 002: ID 0a5c:6412 Broadcom Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 13 9350
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic.efi.signed root=UUID=18eebbfe-ef00-4ba8-afd6-172ae82427c1 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-21-generic N/A
 linux-backports-modules-4.4.0-21-generic N/A
 linux-firmware 1.157
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/01/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.3
dmi.board.name: 07TYC2
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.3.3:bd03/01/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn07TYC2:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9350
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Anmar Oueja (anmar)]

BTW, I did install i3 and tried it, to eliminate Compiz and the same problem continues to happens so I am guessing it is the kernel and not Compiz causing the problem (This issue happened but turned out to be compiz last time I filed a similar report)

[Anmar Oueja (anmar)]

I just booted windows and re-applied the new BIOS (1.3.3) and the new Thunderbolt Firmware so I am all caught up on the BIOS and firmware settings on the board.

I also nuked all the HD and re-installed Ubuntu from scratch. I just retested it and the crash still happens when you close the lid or issue a suspend commend using the UI.

This is a critical regression that should be addressed and soon.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream stable kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.4 stable kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4.9-xenial/

[Anmar Oueja (anmar)]

I have tested the following kernels:

4.6.0 - Works on resume without any problems. Zero failure rate
4.6.1 - Doesn't boot to lightdm. Erro with udev. Ignore it for now
4.6.2 - Boots but resume is the same problem. When I resume the laptop, the machine restarts. Could be i915. Not sure.

[Anmar Oueja (anmar)]

BTW, the kernels I have tested in comment #6 are all for the Ubuntu mainline kernel team PPA.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu Xenial) because there has been no activity for 60 days.]