Static Crackling Distorted Sound

Bug #1564473 reported by bathynomusBLUE
20
This bug affects 3 people
Affects Status Importance Assigned to Milestone
steam (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Xubuntu 16.04 beta 2, 64 Bit

Sound for games sounds like static about 2-4 minutes into playing a game. I'm not sure if this is related to the open source AMD drivers, but I did not have this problem when I used AMD's proprietary drivers on earlier versions of Xubuntu. I am using analog audio, not HDMI. This problem only happens with Steam games, not other applications/programs.

card 1: Generic [HD-Audio Generic], device 0: CX20590 Analog [CX20590 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0

Not sure if related, but this is what I had to do to get steam to start.

[code]cd $HOME/.steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu
mv libstdc++.so.6 libstdc++.so.6.bak
cd $HOME/.steam/ubuntu12_32/steam-runtime/amd64/usr/lib/x86_64-linux-gnu
mv libstdc++.so.6 libstdc++.so.6.bak[/code]

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: steam:i386 1:1.0.0.48-1ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-15.31-generic 4.4.6
Uname: Linux 4.4.0-15-generic x86_64
ApportVersion: 2.20-0ubuntu3
Architecture: amd64
CurrentDesktop: XFCE
Date: Thu Mar 31 10:20:40 2016
EcryptfsInUse: Yes
InstallationDate: Installed on 2016-03-30 (1 days ago)
InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Beta amd64 (20160323)
JournalErrors:
 Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000'] failed with exit code 1: Hint: You are currently not seeing messages from other users and the system.
       Users in the 'systemd-journal' group can see all messages. Pass -q to
       turn off this notice.
 No journal files were opened due to insufficient permissions.
PackageArchitecture: i386
SourcePackage: steam
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
bathynomusBLUE (bathynomusblue) wrote :
Revision history for this message
bathynomusBLUE (bathynomusblue) wrote :

apport or ubuntu-bug may have failed to upload some information, due to browser plugins. If there is a way to redo that, please let me know.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in steam (Ubuntu):
status: New → Confirmed
Revision history for this message
GeeMac (htpc2013) wrote :

Hello,

At first I did an upgrade from 14.04 LTS via the screen pop-up asking if I wanted to upgrade to 16.04, of course I clicked yes. First bad move.
I took a almost perfect HTPC Media system down to a almost unusable system. I thought it was due to a bad upgrade so I proceeded to do a new install via CD. Second bad move. I did not back up all my audio settings in 14.04.
I usually run a media program called Kodi(XBMC), but I haven't yet gotten to that since I tried Youtube and Netflix and found that the audio was fuzzy and distorted.
My system consists of an older computer with HDMI directly driving a Vizio 45 inch TV. Again, this has worked fine with 14.04. I do remember having to change my sample rate within Kodi, but not with any Browser video streaming such as Youtube, Netflix or any other paid premium channels that I have.

Now to the point of the matter.
Here is what is on my system now.
Linux HTPC 4.4.0-34-generic #53-Ubuntu SMP Wed Jul 27 16:06:39 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
Dual core AMD cpu, 4Gig of ram, onboard audio and Nvidia 7050 series video. I'll post the exact system if needed.

Here is a link to my Alsa information http://pastebin.com/3J7aT0BD
Here is another link to my Pulse daemon.conf http://pastebin.com/gXVeYK9T
The only thing I tried with the daemon.conf was removing the rem ; from the sample rate area and swapped the rates around. I tried the default settings first then swapped the 48000 with the 41000. No change. Apparently this is not the area to make the change. My findings some time back with the distortion witin Kodi, it was due to the sample rate being too high or too low driving the HDMI audio to the TV. Sorry I cannot remember which.
When in Kodi when I had this issue under 14.4, it was contained to Kodi only no other programs.
As of 16.04 this audio distortion is mainly all browser streaming. As of the last I checked both Firefox and Chrome has distorted audio. VLC and other media players seem to be okay.

Sorry for this long winded post, but as you can see by my other reports, I like to be detailed so questions don't have to be asked more then once.

I hope all this information will help in correcting this issue in 16.04..
Thanks
GEE

Revision history for this message
GeeMac (htpc2013) wrote :

Here is my system info in case it can't be read from pastebin.

Revision history for this message
GeeMac (htpc2013) wrote :
Changed in steam (Ubuntu):
importance: Undecided → Medium
Revision history for this message
John Deerz (xeonox) wrote :

SOLUTION for me was:

edit:
/etc/pulse/daemon.conf

find change or add the following line
resample-method =

change to:
resample-method = src-sinc-best-quality

**remember to remove the hash or colon from the begining of the line to enable that line**

reboot for changes to take effect

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.