recover items

Bug #1553397 reported by claudia fischer
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned

Bug Description

With my HP Compaq Mini 701ES PC suddenly, my dash border, changed items, installed before, and it's impossible to recover the authentic version.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.13.0-79.123-generic 3.13.11-ckt33
Uname: Linux 3.13.0-79-generic i686
NonfreeKernelModules: wl
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.19
Architecture: i386
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Fri Mar 4 22:38:01 2016
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation Mobile 945GSE Express Integrated Graphics Controller [8086:27ae] (rev 03) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:361a]
   Subsystem: Hewlett-Packard Company Device [103c:361a]
InstallationDate: Installed on 2014-08-07 (575 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release i386 (20140722.2)
MachineType: Hewlett-Packard Compaq Mini
ProcEnviron:
 LANGUAGE=es_ES
 PATH=(custom, no user)
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-79-generic root=UUID=ae740fb9-720f-48b0-91f0-d0635e397c26 ro vesafb.invalid=1 plymouth:debug nopat drm.debug=0xe
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/07/2008
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 361A0 Ver. F.05
dmi.board.name: 361A
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 02.0D
dmi.chassis.asset.tag: CNU8513JRY
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr361A0Ver.F.05:bd11/07/2008:svnHewlett-Packard:pnCompaqMini:pvrF.05:rvnHewlett-Packard:rn361A:rvrKBCVersion02.0D:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: Compaq Mini
dmi.product.version: F.05
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
version.libdrm2: libdrm2 2.4.64-1~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.6
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.6
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.6
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Fri Mar 4 22:02:54 2016
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 1260
 vendor CPT
xserver.version: 2:1.15.1-0ubuntu2.7

Revision history for this message
claudia fischer (taraxa2002) wrote :
Revision history for this message
penalvch (penalvch) wrote :

claudia fischer, thank you for reporting this and helping make Ubuntu better.

Could you please provide the full computer model as noted on the sticker of the computer itself (not from the Bug Description)?

Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
claudia fischer (taraxa2002) wrote : Re: [Bug 1553397] Re: recover items
Download full text (4.3 KiB)

Hi Christopher !
Thanks a lot for reply !
I don't know, which might be the correct details of my computer, so,
I've taken all , that figures on it's sticker:

Product: Compaq Mini

s/n: CNU8513JRY

p/n: NG643EA ABE

Product Key: GJH8B-6BGYK-92QFB-7DXT4-T6Y6B

80043-675-91-280

Hoping, these dates may help you, for helping me.....

Best regards,

your's faithfully

Claudia

2016-03-08 7:33 GMT+00:00 Christopher M. Penalver
<email address hidden>:
> claudia fischer, thank you for reporting this and helping make Ubuntu
> better.
>
> Could you please provide the full computer model as noted on the sticker
> of the computer itself (not from the Bug Description)?
>
> ** Changed in: xorg (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: xorg (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1553397
>
> Title:
> recover items
>
> Status in xorg package in Ubuntu:
> Incomplete
>
> Bug description:
> suddenly, my dash border, changed items, installed before, and it's
> impossible to recover the authentic version
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: xorg 1:7.7+1ubuntu8.1
> ProcVersionSignature: Ubuntu 3.13.0-79.123-generic 3.13.11-ckt33
> Uname: Linux 3.13.0-79-generic i686
> NonfreeKernelModules: wl
> .tmp.unity.support.test.0:
>
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: i386
> CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> Date: Fri Mar 4 22:38:01 2016
> DistUpgraded: Fresh install
> DistroCodename: trusty
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
> Intel Corporation Mobile 945GSE Express Integrated Graphics Controller [8086:27ae] (rev 03) (prog-if 00 [VGA controller])
> Subsystem: Hewlett-Packard Company Device [103c:361a]
> Subsystem: Hewlett-Packard Company Device [103c:361a]
> InstallationDate: Installed on 2014-08-07 (575 days ago)
> InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release i386 (20140722.2)
> MachineType: Hewlett-Packard Compaq Mini
> ProcEnviron:
> LANGUAGE=es_ES
> PATH=(custom, no user)
> LANG=es_ES.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-79-generic root=UUID=ae740fb9-720f-48b0-91f0-d0635e397c26 ro vesafb.invalid=1 plymouth:debug nopat drm.debug=0xe
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 11/07/2008
> dmi.bios.vendor: Hewlett-Packard
> dmi.bios.version: 361A0 Ver. F.05
> dmi.board.name: 361A
> dmi.board.vendor: Hewlett-Packard
> dmi.board.version: KBC Version 02.0D
> dmi.chassis.asset.tag: CNU8513JRY
> dmi.chassis.type: 10
> dmi.chassis.vendor: Hewlett-Packard
> dmi.modalias: dmi:bvnHewlett-Packard:bvr361A0Ver.F.05:bd11/07/2008:svnHewlett-Packard:pnCompaqMini:pvrF.05:rvnHewlett-Packard:rn361A:rvrKBCVersion02.0D:cvnHewlett-Packard:ct10:cvr:
> dmi.product.name: Compaq Mini
> dmi.product.version: F.05
> dmi.sys.vendor: Hewlett...

Read more...

Revision history for this message
penalvch (penalvch) wrote :

claudia fischer, to clarify, after this event, is there a crash file in /var/crash?

tags: added: bios-outdated-f.16
description: updated
Revision history for this message
claudia fischer (taraxa2002) wrote :
Download full text (7.5 KiB)

in "gnu_zeitgeist"...????!!???

2016-03-09 21:33 GMT+00:00 Christopher M. Penalver
<email address hidden>:
> claudia fischer, to clarify, after this event, is there a crash file in
> /var/crash?
>
> ** Tags added: bios-outdated-f.16
>
> ** Description changed:
>
> - suddenly, my dash border, changed items, installed before, and it's
> - impossible to recover the authentic version
> + With my HP Compaq Mini 701ES PC suddenly, my dash border, changed items,
> + installed before, and it's impossible to recover the authentic version.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: xorg 1:7.7+1ubuntu8.1
> ProcVersionSignature: Ubuntu 3.13.0-79.123-generic 3.13.11-ckt33
> Uname: Linux 3.13.0-79-generic i686
> NonfreeKernelModules: wl
> .tmp.unity.support.test.0:
> -
> +
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: i386
> CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> Date: Fri Mar 4 22:38:01 2016
> DistUpgraded: Fresh install
> DistroCodename: trusty
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
> - Intel Corporation Mobile 945GSE Express Integrated Graphics Controller [8086:27ae] (rev 03) (prog-if 00 [VGA controller])
> - Subsystem: Hewlett-Packard Company Device [103c:361a]
> - Subsystem: Hewlett-Packard Company Device [103c:361a]
> + Intel Corporation Mobile 945GSE Express Integrated Graphics Controller [8086:27ae] (rev 03) (prog-if 00 [VGA controller])
> + Subsystem: Hewlett-Packard Company Device [103c:361a]
> + Subsystem: Hewlett-Packard Company Device [103c:361a]
> InstallationDate: Installed on 2014-08-07 (575 days ago)
> InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release i386 (20140722.2)
> MachineType: Hewlett-Packard Compaq Mini
> ProcEnviron:
> - LANGUAGE=es_ES
> - PATH=(custom, no user)
> - LANG=es_ES.UTF-8
> - SHELL=/bin/bash
> + LANGUAGE=es_ES
> + PATH=(custom, no user)
> + LANG=es_ES.UTF-8
> + SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-79-generic root=UUID=ae740fb9-720f-48b0-91f0-d0635e397c26 ro vesafb.invalid=1 plymouth:debug nopat drm.debug=0xe
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 11/07/2008
> dmi.bios.vendor: Hewlett-Packard
> dmi.bios.version: 361A0 Ver. F.05
> dmi.board.name: 361A
> dmi.board.vendor: Hewlett-Packard
> dmi.board.version: KBC Version 02.0D
> dmi.chassis.asset.tag: CNU8513JRY
> dmi.chassis.type: 10
> dmi.chassis.vendor: Hewlett-Packard
> dmi.modalias: dmi:bvnHewlett-Packard:bvr361A0Ver.F.05:bd11/07/2008:svnHewlett-Packard:pnCompaqMini:pvrF.05:rvnHewlett-Packard:rn361A:rvrKBCVersion02.0D:cvnHewlett-Packard:ct10:cvr:
> dmi.product.name: Compaq Mini
> dmi.product.version: F.05
> dmi.sys.vendor: Hewlett-Packard
> version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
> version.libdrm2: libdrm2 2.4.64-1~ubuntu14.04.1
> version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.6
> version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
> version.lib...

Read more...

Revision history for this message
penalvch (penalvch) wrote :

claudia fischer, to clarify, if one uses a terminal or file manager to go to the folder:
/var/crash

are there any files with the extension .crash in the folder?

Revision history for this message
claudia fischer (taraxa2002) wrote :
Download full text (4.3 KiB)

Hi Christopher !

Sorry for being so stupid, due to, I'm just an current user of my labtop,
so, I don't have any idea about setings, configurations, etc.
Hoping, the following details might be the ones ,you've asked me...:

FOLDER: various :

_usr_lib_i386-linux-gnu_zeitgeist-fts.1000.crash

_usr_lib_i386-linux-gnu_zeitgeist-fts.1000.upload

_usr_share_oneconf_oneconf-service.1000.crash

FOLDER: mozilla : Crash Reports: last crash 1457655541

FOLDER: firefox : z8zatqs3.default-1447531423503

FOLDER: thunderbird :

Best regards, and thanks for your pacience,

Claudia

2016-03-10 0:23 GMT+00:00 Christopher M. Penalver <
<email address hidden>>:

> claudia fischer, to clarify, if one uses a terminal or file manager to go
> to the folder:
> /var/crash
>
> are there any files with the extension .crash in the folder?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1553397
>
> Title:
> recover items
>
> Status in xorg package in Ubuntu:
> Incomplete
>
> Bug description:
> With my HP Compaq Mini 701ES PC suddenly, my dash border, changed
> items, installed before, and it's impossible to recover the authentic
> version.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: xorg 1:7.7+1ubuntu8.1
> ProcVersionSignature: Ubuntu 3.13.0-79.123-generic 3.13.11-ckt33
> Uname: Linux 3.13.0-79-generic i686
> NonfreeKernelModules: wl
> .tmp.unity.support.test.0:
>
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: i386
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> Date: Fri Mar 4 22:38:01 2016
> DistUpgraded: Fresh install
> DistroCodename: trusty
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
> Intel Corporation Mobile 945GSE Express Integrated Graphics Controller
> [8086:27ae] (rev 03) (prog-if 00 [VGA controller])
> Subsystem: Hewlett-Packard Company Device [103c:361a]
> Subsystem: Hewlett-Packard Company Device [103c:361a]
> InstallationDate: Installed on 2014-08-07 (575 days ago)
> InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release i386
> (20140722.2)
> MachineType: Hewlett-Packard Compaq Mini
> ProcEnviron:
> LANGUAGE=es_ES
> PATH=(custom, no user)
> LANG=es_ES.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-79-generic
> root=UUID=ae740fb9-720f-48b0-91f0-d0635e397c26 ro vesafb.invalid=1
> plymouth:debug nopat drm.debug=0xe
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 11/07/2008
> dmi.bios.vendor: Hewlett-Packard
> dmi.bios.version: 361A0 Ver. F.05
> dmi.board.name: 361A
> dmi.board.vendor: Hewlett-Packard
> dmi.board.version: KBC Version 02.0D
> dmi.chassis.asset.tag: CNU8513JRY
> dmi.chassis.type: 10
> dmi.chassis.vendor: Hewlett-Packard
> dmi.modalias:
> dmi:bvnHewlett-Packard:bvr361A0Ver.F.05:bd11/07/2008:svnHewlett-Packard:pnCompaqMini:pvrF.05:rvnHewlett-Packard:rn361A:rvrKBCVersion02.0D:cvnHewlett-Packard:ct10:cvr:
> dmi.product.name...

Read more...

Revision history for this message
penalvch (penalvch) wrote :

claudia fischer, to clarify, do you have any 3rd party software (PPAs, self-compiled, etc.) installed?

Also, any reasons you are using non-default kernel parameters:
vesafb.invalid=1 plymouth:debug nopat drm.debug=0xe

Revision history for this message
claudia fischer (taraxa2002) wrote :
Download full text (4.4 KiB)

Hi Christopher !

Sorry, I don't have any idea about what you're asking me for !...

Some years ago, a professional, installed me LINUX UBUNTU - 2 years ago,
due to an advise from "actualiciation of software, actual version isn¡t
available anymore, have to substitude it to a new version", I proceeded
installing upgrade of ubuntu version - result - my pc got blocked....As
this professional had moved away from where I'm living, I took my pc to a
local "expert", who installed another version of LINUX UBUNTU, which has
worked until a few weeks ago. - .......??!!???

2016-03-11 20:47 GMT+00:00 Christopher M. Penalver <
<email address hidden>>:

> claudia fischer, to clarify, do you have any 3rd party software (PPAs,
> self-compiled, etc.) installed?
>
> Also, any reasons you are using non-default kernel parameters:
> vesafb.invalid=1 plymouth:debug nopat drm.debug=0xe
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1553397
>
> Title:
> recover items
>
> Status in xorg package in Ubuntu:
> Incomplete
>
> Bug description:
> With my HP Compaq Mini 701ES PC suddenly, my dash border, changed
> items, installed before, and it's impossible to recover the authentic
> version.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: xorg 1:7.7+1ubuntu8.1
> ProcVersionSignature: Ubuntu 3.13.0-79.123-generic 3.13.11-ckt33
> Uname: Linux 3.13.0-79-generic i686
> NonfreeKernelModules: wl
> .tmp.unity.support.test.0:
>
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: i386
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> Date: Fri Mar 4 22:38:01 2016
> DistUpgraded: Fresh install
> DistroCodename: trusty
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
> Intel Corporation Mobile 945GSE Express Integrated Graphics Controller
> [8086:27ae] (rev 03) (prog-if 00 [VGA controller])
> Subsystem: Hewlett-Packard Company Device [103c:361a]
> Subsystem: Hewlett-Packard Company Device [103c:361a]
> InstallationDate: Installed on 2014-08-07 (575 days ago)
> InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release i386
> (20140722.2)
> MachineType: Hewlett-Packard Compaq Mini
> ProcEnviron:
> LANGUAGE=es_ES
> PATH=(custom, no user)
> LANG=es_ES.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-79-generic
> root=UUID=ae740fb9-720f-48b0-91f0-d0635e397c26 ro vesafb.invalid=1
> plymouth:debug nopat drm.debug=0xe
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 11/07/2008
> dmi.bios.vendor: Hewlett-Packard
> dmi.bios.version: 361A0 Ver. F.05
> dmi.board.name: 361A
> dmi.board.vendor: Hewlett-Packard
> dmi.board.version: KBC Version 02.0D
> dmi.chassis.asset.tag: CNU8513JRY
> dmi.chassis.type: 10
> dmi.chassis.vendor: Hewlett-Packard
> dmi.modalias:
> dmi:bvnHewlett-Packard:bvr361A0Ver.F.05:bd11/07/2008:svnHewlett-Packard:pnCompaqMini:pvrF.05:rvnHewlett-Packard:rn361A:rvrKBCVersion02.0D:...

Read more...

penalvch (penalvch)
Changed in xorg (Ubuntu):
status: Incomplete → New
Revision history for this message
penalvch (penalvch) wrote :

claudia fischer, you have non-default kernel boot parameters that would want to be eliminated. Hence, could you please remove them following https://wiki.ubuntu.com/Kernel/KernelBootParameters , and advise to the results?

Changed in xorg (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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