Lost ability to print on LAN printer with 3.16.0-51 kernel

[Bill Miller]

After upgrading to new kernel, attempts to print resulted in no printer activity and no error messages. Printer is Canon Maxify 2320 using Canon Linux drivers and is attached via LAN. Rebooted into -50 kernel and printing worked normally again.

Symptom is print job shows up in queue but is never sent to printer.

Scanning function of printer works.

Confirmed on following real machine installs

Distro version arch kernel
Lubuntu 14.04 32 3.13.0-66
Lubuntu 14.04 64 3.13.0-66
Lubuntu 14.04 32 3.16.0-51
Ubuntu 12.04 32 3.13.0-66
Ubuntu 14.04 64 3.16.0-51

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.16.0-51-generic 3.16.0-51.69~14.04.1
ProcVersionSignature: Ubuntu 3.16.0-51.69~14.04.1-generic 3.16.7-ckt17
Uname: Linux 3.16.0-51-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.15
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Oct 19 23:09:09 2015
InstallationDate: Installed on 2015-03-03 (230 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: linux-lts-utopic
UpgradeStatus: No upgrade log present (probably fresh install)

[Bill Miller (wbmilleriii)]

Screenshot showing the print job processing forever (this print job was a blank page). Rebooted into -65 kernel and it printed fine.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Matthias Homann (palto)]

I have the same issue on Ubuntu Mate 14.04.3 LTS with kernel 3.16.0-51

With this kernel the Canon network driver stopped to work. The command "cnijnetprn --search auto" doesn't find any printer.
If I boot a previous kernel, it works fine.

[Bill Miller (wbmilleriii)]

Thanks. That has been my experience as well.

[Michael Hajik (mikehajik-deactivatedaccount)]

I have this same issue in Ubuntu 15.10. My printer shows up and installs, but nothing prints.

[Matthias Homann (palto)]

Some more details on the observe issues:
- I'm using the Canon drivers from ppa:michael-gruz/canon-trunk. They add a new network protocol shown "cnijnet:/" which doesn’t seem to work with the new kernel
- If the Canon printer was installed with previous kernel, it doesn't print because the cnijnet protocol stopped working. You can find the used protocol in the printer settings "device address"
- If you try to install a Canon printer with this kernel, it will detect the printer only with the protocol dns-sd and not cnijnet. The printer partly seems to work with this protocol, but not all features are supported (like the Canon printer tools)
- The Canon tool cnijnetprn doesn't find any network printer

[Bill Miller (wbmilleriii)]

I used the drivers from the Canon website. They use a protocol called "cnijbe2:/" which also does not work with the new kernel. I couldn't get the dns-sd protocol to work yet, but I am still working on it.

[Bill Miller (wbmilleriii)]

I was able to find a fix/workaround and regain LAN printing to the Canon with the latest kernels.

I went into Printer Properties for the printer. The Device URI looked like this:
    cnijbe2://Canon/?port=net&serial=F4-91-39-42-53-Z1 (Not my printer's real MAC address but you get the idea)
I changed it to
   ipp://192.168.1.6 (where that is the LAN IP of the printer, permanently assigned in my router)

And it worked!

[Matthias Homann (palto)]

I now have the same issue on Lubuntu 12.04.5 LTS with kernel 3.13.0-71.
The previous kernel 3.13.0-68 and below work fine.

[penalvch (penalvch)]

Bill Miller, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1507863

[Famous Man (duc900ss)]

I have the same issue in Ubuntu 14.04.3 LTS. Printing to my Canon MX870 was fine in 3.13.0-68-generic but Ive been unable to print using any of the later kernels including 3.13.0-74-generic which is the latest I have installed.

As a workaround I print via network routing to another laptop with ubuntu 15.10 kernel 4.2.0-23-generic

Could I continue with debugging this issue

[penalvch (penalvch)]

Famous Man, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Famous Man (duc900ss)]

hi Christopher

I submitted a new bug report on this problem - Bug #1545357

REgards Paul

On Tue, Feb 9, 2016, at 01:01 PM, Christopher M. Penalver wrote:
> Famous Man, it will help immensely if you filed a new report with the
> Ubuntu repository kernel (not mainline/upstream) via a terminal:
> ubuntu-bug linux
>
> Please feel free to subscribe me to it.
>
> For more on why this is helpful, please see
> https://wiki.ubuntu.com/ReportingBugs.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1507863
>
> Title:
> Lost ability to print on LAN printer with 3.16.0-51 kernel
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> After upgrading to new kernel, attempts to print resulted in no
> printer activity and no error messages. Printer is Canon Maxify 2320
> using Canon Linux drivers and is attached via LAN. Rebooted into -50
> kernel and printing worked normally again.
>
> Symptom is print job shows up in queue but is never sent to printer.
>
> Scanning function of printer works.
>
> Confirmed on following real machine installs
>
> Distro version arch kernel
> Lubuntu 14.04 32 3.13.0-66
> Lubuntu 14.04 64 3.13.0-66
> Lubuntu 14.04 32 3.16.0-51
> Ubuntu 12.04 32 3.13.0-66
> Ubuntu 14.04 64 3.16.0-51
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: linux-image-3.16.0-51-generic 3.16.0-51.69~14.04.1
> ProcVersionSignature: Ubuntu 3.16.0-51.69~14.04.1-generic 3.16.7-ckt17
> Uname: Linux 3.16.0-51-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.15
> Architecture: amd64
> CurrentDesktop: Unity
> Date: Mon Oct 19 23:09:09 2015
> InstallationDate: Installed on 2015-03-03 (230 days ago)
> InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64
> (20150218.1)
> SourcePackage: linux-lts-utopic
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1507863/+subscriptions

--
  Paul McCurdy
  <email address hidden>

--
http://www.fastmail.com - Same, same, but different...

[Launchpad Janitor (janitor)]

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