touchpad not working

Bug #1502552 reported by Sumit
12
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Touchpad is not responding. External mouse is working.
The touchpad is not listed in xinput.
External mouse is listed twice in xinput as well as in 'cat /proc/bus/input/devices' but touchpad driver isn't.

What I expected to see in /proc/bus/input/devices file:

I: Bus=0011 Vendor=0002 Product=0007 Version=01b1
N: Name="SynPS/2 Synaptics TouchPad"
P: Phys=isa0060/serio2/input0
S: Sysfs=/devices/platform/i8042/serio2/input/input8
U: Uniq=
H: Handlers=mouse2 event8
B: EV=b
B: KEY=420 0 70000 0 0 0 0 0 0 0 0
B: ABS=11000003

What I saw instead:

I: Bus=0003 Vendor=046d Product=c07e Version=0111
N: Name="Logitech Gaming Mouse G402"
P: Phys=usb-0000:00:14.0-1/input0
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb2/2-1/2-1:1.0/input/input15
U: Uniq=6D9036795757
H: Handlers=mouse0 event5
B: PROP=0
B: EV=17
B: KEY=ffff0000 0 0 0 0
B: REL=143
B: MSC=10

I: Bus=0003 Vendor=046d Product=c07e Version=0111
N: Name="Logitech Gaming Mouse G402"
P: Phys=usb-0000:00:14.0-1/input1
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb2/2-1/2-1:1.1/input/input16
U: Uniq=6D9036795757
H: Handlers=sysrq kbd event6
B: PROP=0
B: EV=10001f
B: KEY=4837fff072ff32d bf54444600000000 1 30f908b17c007 ffe77bfad941dfff febeffdfffefffff fffffffffffffffe
B: REL=40
B: ABS=100000000
B: MSC=10

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.8.0-44-generic 3.8.0-44.66~precise1
ProcVersionSignature: Ubuntu 3.8.0-44.66~precise1-generic 3.8.13.25
Uname: Linux 3.8.0-44-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-44-generic.
ApportVersion: 2.0.1-0ubuntu17.11
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 1: PCH [HDA Intel PCH], device 0: ALC255 Analog [ALC255 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: sumit 2114 F.... pulseaudio
 /dev/snd/controlC0: sumit 2114 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'MID'/'HDA Intel MID at 0xf7a14000 irq 60'
   Mixer name : 'Intel Haswell HDMI'
   Components : 'HDA:80862807,80860101,00100000'
   Controls : 7
   Simple ctrls : 1
Card0.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Card1.Amixer.info:
 Card hw:1 'PCH'/'HDA Intel PCH at 0xf7a10000 irq 61'
   Mixer name : 'Realtek ALC255'
   Components : 'HDA:10ec0255,10280662,00100002'
   Controls : 18
   Simple ctrls : 8
Date: Sun Oct 4 10:01:29 2015
HibernationDevice: RESUME=UUID=45998e30-d2b6-4037-96ff-63f405f9832d
InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
MachineType: Dell Inc. Vostro 3446
MarkForUpload: True
ProcEnviron:
 LANGUAGE=en_IN:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_IN
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-44-generic root=UUID=8def0356-8cf9-4e71-829f-03a59b5d259f ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-44-generic N/A
 linux-backports-modules-3.8.0-44-generic N/A
 linux-firmware 1.79.18
SourcePackage: linux-lts-raring
StagingDrivers: rts5139
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/13/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.vendor: Dell Inc.
dmi.board.version: A07
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd07/13/2015:svnDellInc.:pnVostro3446:pvrNotSpecified:rvnDellInc.:rn:rvrA07:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Vostro 3446
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.

Revision history for this message
Sumit (sumit-kharoo) wrote :
Revision history for this message
Sumit (sumit-kharoo) wrote :
Revision history for this message
Sumit (sumit-kharoo) wrote :
Revision history for this message
Sumit (sumit-kharoo) wrote :
Revision history for this message
madbiologist (me-again) wrote :
Changed in linux-lts-raring (Ubuntu):
assignee: nobody → Chintana Prabhu (chintanarp98)
Revision history for this message
penalvch (penalvch) wrote :

Sumit, thank you for reporting this bug to Ubuntu. linux-lts-raring reached EOL on August 2014.
See the following documents for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases
https://wiki.ubuntu.com/Kernel/LTSEnablementStack

If this is still reproducible in a supported release, please upgrade and then execute the following in a terminal:
apport-collect 1502552

Also, could you please advise to https://bugs.launchpad.net/ubuntu/+source/linux-lts-raring/+bug/1502552/comments/5 ?

tags: added: latest-bios-a07
affects: linux-lts-raring (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
assignee: Chintana Prabhu (chintanarp98) → nobody
importance: Undecided → Medium
status: New → Incomplete
Changed in linux (Ubuntu):
assignee: nobody → Chintana Prabhu (chintanarp98)
Revision history for this message
penalvch (penalvch) wrote :

Chintana Prabhu, assigning oneself to a report indicates that one is actively developing a patch for this, and will be releasing the code fix upstream imminently. Is this issue something you can reproduce and will be providing a patch within the next few days?

Changed in linux (Ubuntu):
assignee: Chintana Prabhu (chintanarp98) → nobody
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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