Elantech touchpad not detected

Bug #1483478 reported by ZeroKelvinKeyboard
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I am using a Gigabyte U24T laptop with a touchpad. My touchpad works on some boots but on others it goes missing without a trace. I have been told to look for it with 'xinput --list' and 'cat /proc/bus/input/devices' but neither of these return any touchpad related items. I have attached a link the output of the previously mentioned commands in their respective order.

http://pastebin.com/ZVt487wB
http://pastebin.com/qjjeq4BE

I can't give any information on the touchpad as it is currently in a non-working state, however, this may or may not change after a reboot. I believe it is an ElanTech touchpad.

Not sure what else I can do with this problem, it really annoying to randomly loose mouse functionality sometimes. I don't think it is a problem with the device itself as there have never been any problems in my Windows 8 install. They are boot using different boot methods, Linux is using GRUB through BIOS and Windows in using UEFI.

Hope this helps.
---
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: joshua 2994 F.... pulseaudio
 /dev/snd/controlC1: joshua 2994 F.... pulseaudio
CurrentDesktop: KDE
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=906c7251-9104-4d7a-b9b4-0c496248ff7d
InstallationDate: Installed on 2014-08-24 (351 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: GIGABYTE U24
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-59-generic root=UUID=4e8eee5c-1c4a-446f-a7cd-3ee290b927ff ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-59.98-generic 3.13.11-ckt22
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-59-generic N/A
 linux-backports-modules-3.13.0-59-generic N/A
 linux-firmware 1.127.14
StagingDrivers: zram
Tags: trusty staging
Uname: Linux 3.13.0-59-generic x86_64
UpgradeStatus: Upgraded to trusty on 2015-03-20 (143 days ago)
UserGroups: adm audio cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/20/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: U24.307
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: U24
dmi.board.vendor: GIGABYTE
dmi.board.version: To be filled by O.E.M.
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrU24.307:bd08/20/2014:svnGIGABYTE:pnU24:pvrTobefilledbyO.E.M.:rvnGIGABYTE:rnU24:rvrTobefilledbyO.E.M.:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: U24
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: GIGABYTE
---
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
CurrentDesktop: KDE
DistroRelease: Ubuntu 14.04
InstallationDate: Installed on 2014-08-24 (353 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
Package: linux (not installed)
Tags: trusty
Uname: Linux 4.2.0-040200rc6-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: Upgraded to trusty on 2015-03-20 (145 days ago)
UserGroups: adm audio cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1483478

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected staging trusty
description: updated
Revision history for this message
ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : BootDmesg.txt

apport information

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ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : CRDA.txt

apport information

Revision history for this message
ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : CurrentDmesg.txt

apport information

Revision history for this message
ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : IwConfig.txt

apport information

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ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : Lspci.txt

apport information

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ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : Lsusb.txt

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Revision history for this message
ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : ProcCpuinfo.txt

apport information

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ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : ProcEnviron.txt

apport information

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ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : ProcInterrupts.txt

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ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : ProcModules.txt

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ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : PulseList.txt

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ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : RfKill.txt

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ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : UdevDb.txt

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ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : UdevLog.txt

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Revision history for this message
ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.2 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.2-rc6-unstable/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
ZeroKelvinKeyboard (zerokelvinkeyboard) wrote :

The problem persists after testing with the latest upstream kernel (4.2.0-040200rc6-generic).

Revision history for this message
ZeroKelvinKeyboard (zerokelvinkeyboard) wrote : ProcEnviron.txt

apport information

description: updated
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

ZeroKelvinKeyboard, could you please test the latest mainline kernel (4.2) and advise to the results?

tags: added: latest-bios-307
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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