hp x360 laptop keyboard freezes for 1 sec. every few minutes

[thomas a.]

A couple weeks ago Installed ubuntu 14.04 on an hp spectre x360. It works great except for a strange keyboard problem. Every 2 or 3 minutes the keyboard freezes for about 1 second - it misses keystrokes completely. Anything typed during that 1 second period is missed. For that same period, the LED in the F5 key turns off. The F5 key is normally illuminated. If you hit it, that turns the LED off and turns on the keyboard backlight. Hit it again, and the backlight goes off and F5 lights up again. Apparently while that light is out, the keyboard is disabled.

I wrote a program that printed a variable character pattern to a terminal every 4 times/sec and just watched it. I wanted to know if the whole computer (or just whole desktop?) was freezing, or just the keyboard. When the keyboard light turned off, the program kept running, so I think it's just the keyboard.

The timing of the light blinking off is variable. If I am not typing, the light seems to blink at a 2min 30 sec.to 3min 30 sec period. It seems more often than that when I am actually typing, perhaps 2 minutes. I'm guessing this is a keyboard driver problem? Anyone else seen this?
/proc/version is Linux version 3.16.0-43-generic (buildd@brownie) (gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1) ) #58~14.04.1-Ubuntu SMP Mon Jun 22 10:21:20 UTC 2015.
---
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: sarg314 1860 F.... pulseaudio
 /dev/snd/controlC0: sarg314 1860 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=c0ce179f-fac4-4cc5-8ec4-59859141662e
InstallationDate: Installed on 2015-07-03 (23 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: Hewlett-Packard HP Spectre x360 Convertible 13
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-44-generic.efi.signed root=UUID=0d0480e0-4b2f-4413-bcaa-a4ebf1c1b2ec ro quiet splash "acpi_osi=!Windows 2013" "acpi_osi=!Windows 2012" acpi_backlight=vendor acpi_backlight=video video.use_native_backlight=1 vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-44.59~14.04.1-generic 3.16.7-ckt14
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-44-generic N/A
 linux-backports-modules-3.16.0-44-generic N/A
 linux-firmware 1.127.14
Tags: trusty
Uname: Linux 3.16.0-44-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/19/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F.04
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 802D
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 58.16
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF.04:bd01/19/2015:svnHewlett-Packard:pnHPSpectrex360Convertible13:pvr:rvnHewlett-Packard:rn802D:rvr58.16:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Spectre x360 Convertible 13
dmi.sys.vendor: Hewlett-Packard

[Robie Basak (racb)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This sounds like a kernel or X.org problem - certainly not openssh - so reassigning.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1478250

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[thomas a. (sarg314)]

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[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.2 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.2-rc4-unstable/

[thomas a. (sarg314)]

kernel-bug-exists-upstream
I downloaded and tested the V4.2-rc4-unstable kernel. I verified it was the one running by displaying /proc/version. The bug still persists. The F5 key light goes off for about 1 sec. and the keyboard is disabled while the light is off.

[thomas a. (sarg314)]

Hi:
I believe I have done what you asked. I tested the 4.2 kernel (still has
bug). I then made a new post and included the 'kernel-bug-exists-upstream'
string in it. If that is not what you meant by 'tag' let me know.
Thanks very much for your attention to this troublesome problem.

On Tue, Jul 28, 2015 at 11:05 AM, Joseph Salisbury <
<email address hidden>> wrote:

> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.2 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.2-rc4-unstable/
>
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1478250
>
> Title:
> hp x360 laptop keyboard freezes for 1 sec. every few minutes
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> A couple weeks ago Installed ubuntu 14.04 on an hp spectre x360. It
> works great except for a strange keyboard problem. Every 2 or 3
> minutes the keyboard freezes for about 1 second - it misses keystrokes
> completely. Anything typed during that 1 second period is missed.
> For that same period, the LED in the F5 key turns off. The F5 key is
> normally illuminated. If you hit it, that turns the LED off and turns
> on the keyboard backlight. Hit it again, and the backlight goes off
> and F5 lights up again. Apparently while that light is out, the
> keyboard is disabled.
>
> I wrote a program that printed a variable character pattern to a
> terminal every 4 times/sec and just watched it. I wanted to know if
> the whole computer (or just whole desktop?) was freezing, or just the
> keyboard. When the keyboard light turned off, the program kept
> running, so I think it's just the keyboard.
>
> The timing of the light blinking off is variable. If I am not typing,
> the light seems to blink at a 2min 30 sec.to 3min 30 sec period. It
> seems more often than that when I am actually typing, perhaps 2 minutes.
> I'm guessing this is a keyboard driver problem? Anyone else seen this?
> /proc/version is Linux version 3.16.0-43-generic (buildd@brownie) (gcc
> version 4.8.2 (Ubuntu 4.8.2-19ubuntu1) ) #58~14.04.1-Ubuntu SMP Mon Jun 22
> 10:21:20 UTC 2015.
> ---
> ApportVersion: 2.14.1-0ubuntu3.11
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: sarg314 1860 F.... pulseaudio
> /dev/snd/controlC0: sarg314 1860 F.... pulseaudio
> CurrentDesktop: Unity
> DistroRelease: Ubuntu 14.04
> HibernationDevice: RESUME=UUID=c0ce179f-fac4-4cc5-8ec4-59859141662e
> InstallationDate: Installed on 2015...

[Konstantin (k-strukov)]

ApportVersion: 2.14.1-0ubuntu3.12
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: koska 2420 F.... pulseaudio
 /dev/snd/controlC0: koska 2420 F.... pulseaudio
CRDA:
 country EU:
  (2402 - 2482 @ 40), (N/A, 20)
  (5170 - 5250 @ 40), (N/A, 20)
  (5250 - 5330 @ 40), (N/A, 20), DFS
  (5490 - 5710 @ 40), (N/A, 27), DFS
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
EcryptfsInUse: Yes
InstallationDate: Installed on 2015-08-05 (25 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: Hewlett-Packard HP Spectre x360 Convertible 13
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-46-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash "acpi_osi=!Windows 2013" "acpi_osi=!Windows 2012" vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-46.62~14.04.1-generic 3.16.7-ckt15
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-46-generic N/A
 linux-backports-modules-3.16.0-46-generic N/A
 linux-firmware 1.127.15
Tags: trusty
Uname: Linux 3.16.0-46-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/19/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F.04
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 802D
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 58.16
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF.04:bd01/19/2015:svnHewlett-Packard:pnHPSpectrex360Convertible13:pvr:rvnHewlett-Packard:rn802D:rvr58.16:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Spectre x360 Convertible 13
dmi.sys.vendor: Hewlett-Packard

[Konstantin (k-strukov)]

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[Konstantin (k-strukov)]

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[Konstantin (k-strukov)]

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[Konstantin (k-strukov)]

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[Konstantin (k-strukov)]

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[Konstantin (k-strukov)]

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[Konstantin (k-strukov)]

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[Konstantin (k-strukov)]

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[Konstantin (k-strukov)]

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[Konstantin (k-strukov)]

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[Konstantin (k-strukov)]

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[Konstantin (k-strukov)]

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[Konstantin (k-strukov)]

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[Konstantin (k-strukov)]

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[Konstantin (k-strukov)]

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[thomas a. (sarg314)]

Mr. Penalver:
There is very little about the computer itself on the printed label on the
underside (It's FCC stuff and such.) However the actual HP model number is
13-4002dx. If this is not what you are looking for, please contact me and
I'll look further.

Sorry to take so long to respond - been out of circulation for a couple
days.

On Fri, Sep 11, 2015 at 7:13 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> thomas a. sargent, could you please provide the full computer model as
> noted on the sticker of the computer itself (not from the Bug
> Description)?
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1478250
>
> Title:
> hp x360 laptop keyboard freezes for 1 sec. every few minutes
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> A couple weeks ago Installed ubuntu 14.04 on an hp spectre x360. It
> works great except for a strange keyboard problem. Every 2 or 3
> minutes the keyboard freezes for about 1 second - it misses keystrokes
> completely. Anything typed during that 1 second period is missed.
> For that same period, the LED in the F5 key turns off. The F5 key is
> normally illuminated. If you hit it, that turns the LED off and turns
> on the keyboard backlight. Hit it again, and the backlight goes off
> and F5 lights up again. Apparently while that light is out, the
> keyboard is disabled.
>
> I wrote a program that printed a variable character pattern to a
> terminal every 4 times/sec and just watched it. I wanted to know if
> the whole computer (or just whole desktop?) was freezing, or just the
> keyboard. When the keyboard light turned off, the program kept
> running, so I think it's just the keyboard.
>
> The timing of the light blinking off is variable. If I am not typing,
> the light seems to blink at a 2min 30 sec.to 3min 30 sec period. It
> seems more often than that when I am actually typing, perhaps 2 minutes.
> I'm guessing this is a keyboard driver problem? Anyone else seen this?
> /proc/version is Linux version 3.16.0-43-generic (buildd@brownie) (gcc
> version 4.8.2 (Ubuntu 4.8.2-19ubuntu1) ) #58~14.04.1-Ubuntu SMP Mon Jun 22
> 10:21:20 UTC 2015.
> ---
> ApportVersion: 2.14.1-0ubuntu3.11
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: sarg314 1860 F.... pulseaudio
> /dev/snd/controlC0: sarg314 1860 F.... pulseaudio
> CurrentDesktop: Unity
> DistroRelease: Ubuntu 14.04
> HibernationDevice: RESUME=UUID=c0ce179f-fac4-4cc5-8ec4-59859141662e
> InstallationDate: Installed on 2015-07-03 (23 days ago)
> InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64
> (20150218.1)
> MachineType: Hewlett-Packard HP Spectre x360 Convertible 13
> Package: linux (not installed)
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-44-generic.efi.signed
> root=UUID=0d0480e0-4b2f-4413-bcaa-a4ebf1c1b2ec ro quiet splash
> "acpi_osi=!Windows 2013" "acpi_osi=!Windows 201...

[penalvch (penalvch)]

thomas a. sargent, as per http://support.hp.com/us-en/drivers/selfservice/HP-Spectre-13-4000-x360-Convertible-PC/7527520/model/8082197 an update to your computer's buggy and outdated BIOS is available (F.22). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

[thomas a. (sarg314)]

Mr. Penalver:
Updating the BIOS fixed the problem! This computer has a "born on" date of
July 1, yet the current rev. of the Megatrends BIOS is F.25 and one they
delivered this machine with was only F.04.

So you can mark this one solved, or closed, or whatever the term is (or I
will if you ell me what to do) and thanks very much.

On Mon, Sep 14, 2015 at 8:57 AM, Christopher M. Penalver <
<email address hidden>> wrote:

> thomas a. sargent, as per http://support.hp.com/us-
> en/drivers/selfservice/HP-Spectre-13-4000-x360-Convertible-
> PC/7527520/model/8082197 an update to your computer's buggy and outdated
> BIOS is available (F.22). If you update to this following
> https://help.ubuntu.com/community/BIOSUpdate does it change anything?
>
> If it doesn't, could you please both specify what happened, and provide
> the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, and the information above is provided, then
> please mark this report Status Confirmed.
>
> Thank you for your understanding.
>
> ** Attachment removed: "WifiSyslog.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455010/+files/WifiSyslog.txt
>
> ** Attachment removed: "UdevLog.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455009/+files/UdevLog.txt
>
> ** Attachment removed: "UdevDb.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455008/+files/UdevDb.txt
>
> ** Attachment removed: "RfKill.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455007/+files/RfKill.txt
>
> ** Attachment removed: "PulseList.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455006/+files/PulseList.txt
>
> ** Attachment removed: "ProcModules.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455005/+files/ProcModules.txt
>
> ** Attachment removed: "ProcInterrupts.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455004/+files/ProcInterrupts.txt
>
> ** Attachment removed: "ProcEnviron.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455003/+files/ProcEnviron.txt
>
> ** Attachment removed: "ProcCpuinfo.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455002/+files/ProcCpuinfo.txt
>
> ** Attachment removed: "Lsusb.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455001/+files/Lsusb.txt
>
> ** Attachment removed: "Lspci.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4455000/+files/Lspci.txt
>
> ** Attachment removed: "IwConfig.txt"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/+attachment/4454999/+files/IwConfig.txt
>
>...

[penalvch (penalvch)]

thomas a. sargent, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1478250/comments/41 regarding this being fixed with a BIOS update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.