HPLIP

[Solved] HP LaserJet Pro m127fw - does not respond

Bug #1476022 reported by Ran on 2015-07-19

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	HPLIP	Fix Committed	Undecided	Unassigned

Bug Description

Installed hplip using hplip-3.15.7.run, and the binary plugin for network support using hplip-3.15.7-plugin.run
Install found the printer on the local network. Device is reachable and hp-info shows populated data.
hp-check shows all OK.

    ---------------
    | SYSTEM INFO |
    ---------------

     Kernel: 3.13.6 #2 SMP Tue Mar 11 22:45:08 GMT 2014 GNU/Linux
     Host: dragonex
     Proc: 3.13.6 #2 SMP Tue Mar 11 22:45:08 GMT 2014 GNU/Linux
     Distribution: debian 7.8
     Bitness: 64 bit

// Full log pasted at the end of this mail

    LazaJet3
    --------
    Type: Printer
    Device URI: hp:/net/HP_LaserJet_Pro_MFP_M127fw?ip=192.168.0.4
    PPD: /etc/cups/ppd/LazaJet3.ppd
    PPD Description: HP LaserJet Pro MFP m127fw, hpcups 3.15.7, requires proprietary plugin
    Printer status: printer LazaJet3 is idle. enabled since Sun 19 Jul 2015 18:10:08 BST
    Required plug-in status: Installed
    Communication status: Good

Running hp-test page :
Popup notifies the job is complete, but the printer does not respond at all, and cups interface shows this error for the job:

CUPS jobs status:
stopped
"/usr/lib/cups/filter/hpcups failed"

At this point the printer does not even print a test page from the LCD console (the console itself is responsive), it needs to be turned off and on again.

Printer works fine from Windows boot.

----------------------------------

hp check output follows ...

---------------
| SYSTEM INFO |
---------------

Kernel: 3.13.6 #2 SMP Tue Mar 11 22:45:08 GMT 2014 GNU/Linux
Host: dragonex
Proc: 3.13.6 #2 SMP Tue Mar 11 22:45:08 GMT 2014 GNU/Linux
Distribution: debian 7.8
Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.7
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for debian distro 7.8 version

Current contents of '/etc/hp/hplip.conf' file:

# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.7
html=/usr/share/doc/hplip-3.15.7
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=no
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.15.7

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = false
last_upgraded_time = 1437316680
pending_upgrade_time = 0
latest_available_version = 3.15.7

[last_used]
device_uri = "hp:/net/HP_LaserJet_Pro_MFP_M127fw?ip=192.168.0.4"
printer_name = LazaJet
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 19/07/15 18:10:24
version = 3.15.7

LazaJet3
--------
Type: Printer
Device URI: hp:/net/HP_LaserJet_Pro_MFP_M127fw?ip=192.168.0.4
PPD: /etc/cups/ppd/LazaJet3.ppd
PPD Description: HP LaserJet Pro MFP m127fw, hpcups 3.15.7, requires proprietary plugin
Printer status: printer LazaJet3 is idle. enabled since Sun 19 Jul 2015 18:10:08 BST
Required plug-in status: Installed
Communication status: Good