Kernels above 3.16.33 have problem with Intel 9C60 controller

[Pawel]

Kernels above 3.16.33 have problem with Intel 9C60 controller. It look s like some pci/dma controller problem. System hangs durting startup. So, it is not possible to use 14.04.2 release on Intel BayTrail platforms.

Here they write about it:
https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=773445

It concerns xhci-pci module
---
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pwoloszyn 1486 F.... pulseaudio
CurrentDesktop: MATE
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=f7ca3778-7db8-4d09-9327-9362d4794e77
InstallationDate: Installed on 2015-08-05 (0 days ago)
InstallationMedia: Ubuntu MATE 14.04.2 "Trusty Tahr" - LTS amd64 (20150323)
MachineType: Packard Bell Easynote ENTF71BM
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-3.16.0-45-generic root=UUID=49713de4-c44b-42ea-8c90-2b6bfb2315e3 ro rootflags=subvol=@ quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-45.60~14.04.1-generic 3.16.7-ckt14
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-45-generic N/A
 linux-backports-modules-3.16.0-45-generic N/A
 linux-firmware 1.145-0~131~ubuntu14.04.1
Tags: trusty
Uname: Linux 3.16.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/25/2014
dmi.bios.vendor: Packard Bell
dmi.bios.version: V1.09
dmi.board.name: Easynote ENTF71BM
dmi.board.vendor: Packard Bell
dmi.board.version: V1.09
dmi.chassis.type: 10
dmi.chassis.vendor: Packard Bell
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPackardBell:bvrV1.09:bd09/25/2014:svnPackardBell:pnEasynoteENTF71BM:pvrV1.09:rvnPackardBell:rnEasynoteENTF71BM:rvrV1.09:cvnPackardBell:ct10:cvrChassisVersion:
dmi.product.name: Easynote ENTF71BM
dmi.product.version: V1.09
dmi.sys.vendor: Packard Bell
---
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pwoloszyn 1485 F.... pulseaudio
CurrentDesktop: MATE
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=f7ca3778-7db8-4d09-9327-9362d4794e77
InstallationDate: Installed on 2015-08-05 (0 days ago)
InstallationMedia: Ubuntu MATE 14.04.2 "Trusty Tahr" - LTS amd64 (20150323)
MachineType: Packard Bell Easynote ENTF71BM
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-3.16.0-33-generic root=UUID=49713de4-c44b-42ea-8c90-2b6bfb2315e3 ro rootflags=subvol=@ quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-33.44~14.04.1-generic 3.16.7-ckt7
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-33-generic N/A
 linux-backports-modules-3.16.0-33-generic N/A
 linux-firmware 1.145-0~131~ubuntu14.04.1
Tags: trusty
Uname: Linux 3.16.0-33-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/25/2014
dmi.bios.vendor: Packard Bell
dmi.bios.version: V1.09
dmi.board.name: Easynote ENTF71BM
dmi.board.vendor: Packard Bell
dmi.board.version: V1.09
dmi.chassis.type: 10
dmi.chassis.vendor: Packard Bell
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPackardBell:bvrV1.09:bd09/25/2014:svnPackardBell:pnEasynoteENTF71BM:pvrV1.09:rvnPackardBell:rnEasynoteENTF71BM:rvrV1.09:cvnPackardBell:ct10:cvrChassisVersion:
dmi.product.name: Easynote ENTF71BM
dmi.product.version: V1.09
dmi.sys.vendor: Packard Bell

[Pawel (woloszynpwp)]

I confirm that kernels above 3.16.33 have not support for xhci usb 3.0 support. Temporarily it is possible to avoidproblem by diasabling xhciI support in BIOS

[Pawel (woloszynpwp)]

ENTF71BM laptop uses Elantech 0501 touch pad so commonly known problem with kernels above 3.13 is know in the internet.

How to use linux today ???? Problem with touch pad, problem with startup ....

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1473540

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Pawel (woloszynpwp)]

I shall try to do pointed est probably tomorrow. My laptop returns from service at the moment.

[Pawel (woloszynpwp)]

Sorry, my laptop has returned again to warranty service center. I have to wait again.

[Pawel (woloszynpwp)]

Hi there,

I would like to report that the latest kernel (utopic) 3.16.0-45-generic works well with elantech 0501 touch pad used in the Packard Bell EN TF71BM.

3.16.0-33-genericand earlier 3.16.xx had problems with multitouch and right click

[Pawel (woloszynpwp)]

pw@linux:~$ xinput
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ ELAN0501:00 04F3:300B UNKNOWN id=11 [slave pointer (2)]
⎣

Even if unknown works well now from 3.16.0-45!!!

[Pawel (woloszynpwp)]

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[Pawel (woloszynpwp)]

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[Pawel (woloszynpwp)]

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[Pawel (woloszynpwp)]

pw@linux:~$ xinput
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ ELAN0501:00 04F3:300B UNKNOWN id=11 [slave pointer (2)]
⎣

Even if unknown works well now from 3.16.0-45!!!

I did two test for you (apport-collect 1473540)

with 3.160-33 and 3.16.0-45

[Pawel (woloszynpwp)]

In the bios there are two setting for touch pad: advanced and basic

Now (3.16.00-45) touchpad works well in advanced mode but when I set basic mode in bios system hangs at start.

In the other hand there is huge progress because I can work in advanced mode

[Pawel (woloszynpwp)]

It looks that 9c60 controller problem is also resolved with 3.16.00-45

[Pawel (woloszynpwp)]

9c60 controller has still some problems

[Pawel (woloszynpwp)]

At the moment I use clean Debian Jessie (stable) on Intel Bay Trail platform (N2830)
without any problem. Everything is okay.

I had to switch in the BIOS touchpad into basic mode. There is no problems with xhci and 9C60
My current kernel is Debian 3.16.7-ckt11-1+deb8u3 (2015-08-04) x86_64 GNU/Linux

[Pawel (woloszynpwp)]

I have found that Packard Bell EN TF71BM is direct clone of Acer ES1-511. Both ones use the same BIOS.

Here someone wrote about touch pad problems

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1449782