Computer Model: Acer ES1-511-C0DV
Touchpad Manufacturer: Synaptics
Scenario
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I recently acquired a used Acer ES1-511, which came installed with Windows 7. I planned to only use the laptop with a Linux distro.
Initially, I installed The latest Ubuntu distro (32-Bit) in parallel with Windows 7. Upon testing the environment from a USB install drive, I used Ubuntu's partitioner to shrink the Windows 7 partition significantly. The trackpad was working fine and I went ahead with the install. Everything was great.
When I realized that I had installed the 32-Bit version and that my system was easily capable of running the 64-Bit version, I decided to re-install the 64-Bit OS.
In the testing scenario, everything was fine. I wet ahead with the install, but this time, I decided to just overwrite the entire system and erase Windows 7 completely. I decided that I would only use Ubuntu. When install was complete, I restarted the computer and that's when the issue began.
On reboot, The trackpad did not respond. I tried a number fixes that I found in the forums, but when I search in terminal under lspci and a number of other commands, the trackpad does not exist on any list. There isn't even and unknown device.
Concerned that it may be an Ubunut 64-Bit issue, I decided to try a different distro - Elementary OS. Unfortunately, I'm still having the issue. I can control everything with a USB mouse, but the trackpad is still unresponsive.
Any help would be greatly appreciated. Thanks!
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ApportVersion: 2.14.1-0ubuntu3.8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0p: jmkulakowski 1294 F...m pulseaudio
/dev/snd/controlC0: jmkulakowski 1294 F.... pulseaudio
CurrentDesktop: Pantheon
DistroRelease: elementary OS 0.3
HibernationDevice: RESUME=UUID=7cc48182-087f-4f5e-8d18-856a6775d8e4
InstallationDate: Installed on 2015-04-29 (0 days ago)
InstallationMedia: elementary OS 0.3 "Freya" - Stable amd64 (20150411)
MachineType: Acer Aspire ES1-511
NonfreeKernelModules: wl
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic root=UUID=daac24db-1fe0-41a5-be63-c5ea845bec43 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-34.45~14.04.1-generic 3.16.7-ckt8
RelatedPackageVersions:
linux-restricted-modules-3.16.0-34-generic N/A
linux-backports-modules-3.16.0-34-generic N/A
linux-firmware 1.127.11
Tags: freya
Uname: Linux 3.16.0-34-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/14/2014
dmi.bios.vendor: Acer
dmi.bios.version: V1.02
dmi.board.name: Aspire ES1-511
dmi.board.vendor: Acer
dmi.board.version: V1.02
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAcer:bvrV1.02:bd04/14/2014:svnAcer:pnAspireES1-511:pvrV1.02:rvnAcer:rnAspireES1-511:rvrV1.02:cvnAcer:ct10:cvrChassisVersion:
dmi.product.name: Aspire ES1-511
dmi.product.version: V1.02
dmi.sys.vendor: Acer
This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:
apport-collect 1449782
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.