device not detecting

[Marcy Bean]

calibre 2.28 isfrozen: True is64bit: False
Windows-7-6.1.7601-SP1 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '7', '6.1.7601')
Python 2.7.9
Windows: ('7', '6.1.7601', 'SP1', 'Multiprocessor Free')
USB devices on system:
[u'usb\\root_hub&vid1002&pid4397&rev0000',
 u'usb\\root_hub&vid1002&pid4398&rev0000',
 u'usb\\root_hub&vid1002&pid4398&rev0000',
 u'usb\\root_hub&vid1002&pid4397&rev0000',
 u'usb\\root_hub20&vid1002&pid4396&rev0000',
 u'usb\\root_hub20&vid1002&pid4396&rev0000',
 u'usb\\vid_0461&pid_4d0f&rev_0200',
 u'usb\\vid_04ca&pid_0040&rev_0122',
 u'usb\\vid_04ca&pid_0040&rev_0122&mi_00',
 u'usb\\vid_04ca&pid_0040&rev_0122&mi_01',
 u'usb\\vid_058f&pid_6366&rev_0100',
 u'usb\\vid_1949&pid_000c&rev_0232',
 u'usb\\vid_1949&pid_000c&rev_0232&mi_00',
 u'usb\\vid_1949&pid_000c&rev_0232&mi_01']
Unable to get free space for drive: H
(21, 'GetDiskFreeSpaceEx', 'The device is not ready.')
Drives detected:

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#volume#_??_usbstor#disk&ven_multi&prod_flash_reader&rev_1.00#058f63666471&0##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
 u'\\\\?\\usb#vid_1949&pid_000c&mi_00#6&1354be27&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_000c&mi_00#6&1354be27&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
 'friendly_name': u'',
 'has_bulk_properties': True,
 'has_storage': True,
 'manufacturer_name': u'Amazon',
 'model_name': u'Fire',
 'protocol': u'MTP: 1.00',
 'serial_number': u'D0FBA0A0344303NN',
 'storage': [],
 'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{92092C88-54D2-40F1-BA1D-2DB85F049BCA}': [{'addr': '169.254.154.110'}], '{846EE342-7039-11DE-9D20-806E6F6E6963}': [{'netmask': '255.0.0.0', 'broadcast': '127.255.255.255', 'addr': '127.0.0.1'}], '{93294086-476C-4BDA-AA2C-6AC4F5904D40}': [{'netmask': '255.255.255.0', 'broadcast': '192.168.1.255', 'addr': '192.168.1.99'}], '{A0A8586A-7DD5-4153-A929-301968BB90B4}': [{'netmask': '255.255.255.0', 'broadcast': '192.168.1.255', 'addr': '192.168.1.97'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Kat F (kykat401)]

Since the last Calibre Update, calibre no longer recognizes my Kindle Fire HDX and when I connect thru a USB, calibre no longer syncs, updates my books or even changes toolbars like it should. A real pain in the "you know". I can't get to the books I've downloaded onto my Kindle either. What do I do?
Is anyone working on this??

Please tell me what to do so I can fix this? I've even restored my computer three times thinking something was wrong. But the USB ports DO work. Just don't show my Kindle to Calibre. :(

Here's my Bug Report Info:

This is what my Bug Report says:

calibre 2.31 [64bit] isfrozen: True is64bit: True
Windows-Vista-6.0.6002-SP2 Windows ('64bit', 'WindowsPE')
('Windows', 'Vista', '6.0.6002')
Python 2.7.9
Windows: ('Vista', '6.0.6002', 'SP2', 'Multiprocessor Free')
USB devices on system:
[u'usb\\vid_0bda&pid_0821&rev_0200',
 u'usb\\root_hub20&vid8086&pid8c2d&rev0005',
 u'usb\\root_hub20&vid8086&pid8c26&rev0005',
 u'usb\\vid_046d&pid_c047&rev_2710',
 u'usb\\vid_8087&pid_8000&rev_0005',
 u'usb\\vid_17ef&pid_602d&rev_0040',
 u'usb\\vid_8087&pid_8008&rev_0005',
 u'usb\\vid_17ef&pid_602d&rev_0040&mi_00',
 u'usb\\vid_05e3&pid_0722&rev_9843',
 u'usb\\root_hub30&vid8086&pid8c31&rev0005',
 u'usb\\vid_17ef&pid_602d&rev_0040&mi_01']
Traceback (most recent call last):
  File "site-packages\calibre\devices\scanner.py", line 85, in __call__
DriveError: No removable drives found
Drives detected:

No disabled plugins
Looking for devices of type: MTP_DEVICE
The Windows WPD service says there are no portable devices connected

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{2C289F33-6398-4890-93EE-8316B6F0407A}': [{'addr': '192.168.0.108', 'broadcast': '192.168.0.255', 'netmask': '255.255.255.0'}], '{D80EB57D-F487-48EE-9E2D-B07DA84FDE33}': [{'addr': '169.254.169.83'}], '{C3678E68-3A9A-4E9E-ADF8-C38EE931E395}': [{'addr': '169.254.153.199'}], '{98045E7C-992C-479B-A200-B81307E5FA85}': [{'addr': '169.254.60.125'}], '{BBED3E08-0B41-11E3-8249-806E6F6E6963}': [{'addr': '127.0.0.1', 'broadcast': '127.255.255.255', 'netmask': '255.0.0.0'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

End.

[Kovid Goyal (kovid)]

Your device is reporting it has no storage available. Simply reboot it
and it should work again, if not you will need to reset it or contact
amazon for a replacement.

And no, this has nothing to do with calibre updates, if you disbelieve
me, feel free to downgrade to the previous calibre version, alll of them
are available at: http://download.calibre-ebook.com/

 status invalid

[Marcy Bean (beanma30)]

You have obviously sent this to the wrong person. I have no idea what you
are talking about. I did not send the email that was previously sent to
you.
Thank You

On Sun, Jun 28, 2015 at 1:45 AM, Kovid Goyal <email address hidden>
wrote:

> Your device is reporting it has no storage available. Simply reboot it
> and it should work again, if not you will need to reset it or contact
> amazon for a replacement.
>
> And no, this has nothing to do with calibre updates, if you disbelieve
> me, feel free to downgrade to the previous calibre version, alll of them
> are available at: http://download.calibre-ebook.com/
>
> status invalid
>
> ** Changed in: calibre
> Status: New => Invalid
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1456345
>
> Title:
> device not detecting
>
> Status in calibre: e-book management:
> Invalid
> Status in calibre package in Ubuntu:
> Confirmed
>
> Bug description:
> calibre 2.28 isfrozen: True is64bit: False
> Windows-7-6.1.7601-SP1 Windows ('32bit', 'WindowsPE')
> 32bit process running on 64bit windows
> ('Windows', '7', '6.1.7601')
> Python 2.7.9
> Windows: ('7', '6.1.7601', 'SP1', 'Multiprocessor Free')
> USB devices on system:
> [u'usb\\root_hub&vid1002&pid4397&rev0000',
> u'usb\\root_hub&vid1002&pid4398&rev0000',
> u'usb\\root_hub&vid1002&pid4398&rev0000',
> u'usb\\root_hub&vid1002&pid4397&rev0000',
> u'usb\\root_hub20&vid1002&pid4396&rev0000',
> u'usb\\root_hub20&vid1002&pid4396&rev0000',
> u'usb\\vid_0461&pid_4d0f&rev_0200',
> u'usb\\vid_04ca&pid_0040&rev_0122',
> u'usb\\vid_04ca&pid_0040&rev_0122&mi_00',
> u'usb\\vid_04ca&pid_0040&rev_0122&mi_01',
> u'usb\\vid_058f&pid_6366&rev_0100',
> u'usb\\vid_1949&pid_000c&rev_0232',
> u'usb\\vid_1949&pid_000c&rev_0232&mi_00',
> u'usb\\vid_1949&pid_000c&rev_0232&mi_01']
> Unable to get free space for drive: H
> (21, 'GetDiskFreeSpaceEx', 'The device is not ready.')
> Drives detected:
>
> No disabled plugins
> Looking for devices of type: MTP_DEVICE
> List of WPD PNP ids:
>
> [u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#volume#_??_usbstor#disk&ven_multi&prod_flash_reader&rev_1.00#058f63666471&0##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
>
> u'\\\\?\\usb#vid_1949&pid_000c&mi_00#6&1354be27&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
> MTP device:
> \\?\usb#vid_1949&pid_000c&mi_00#6&1354be27&0&0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
> {'device_version': u'1.0',
> 'friendly_name': u'',
> 'has_bulk_properties': True,
> 'has_storage': True,
> 'manufacturer_name': u'Amazon',
> 'model_name': u'Fire',
> 'protocol': u'MTP: 1.00',
> 'serial_number': u'D0FBA0A0344303NN',
> 'storage': [],
> 'type': 'media player'}
> Not a suitable MTP device, ignoring
>
> No suitable MTP devices found
>
> Looking for devices of type: SMART_DEVICE_APP
> All IP addresses {'{92092C88-54D2-40F1-BA1D-2DB85F049BCA}': [{'addr':
> '169.254.154.110'}], '{846EE342-7039-11DE-9D20-806E6F6E6963}': [{'netmask':
> '255.0.0.0', 'broadcast': '127.255.255.255', 'addr': '127.0.0.1'}],
> '{93294086-476C-4BDA-A...